Guest rating:

1/1/2012

"Great Bar poor phone and luggage service."

Checked in, had to wait, no problem there. Went to the room without a member of staff which again was not a problem, our bags had been tagged. We waitress far too long for them I called the coinceige no reply went to answer phone the same with reception. Called the operator who said they would sort it out. Waited. Then marched downstairs an got my own bags. This would never happen at the Bangkok landmark where I am a regular. The bar staff made up for it, all of brilliant, spent a lot if money in there and had a great time. I moved my own luggage when we left.

Guest rating:

1/1/2012

"Thoroughly satisfied"

A great position from which to explore London. From arrival to departure we received all we requested. Staff all delightful

Guest rating:

29/12/2011

"Exceptional Service"

Guest rating:

14/12/2011

"Good hotel, with nice welcome and pleasant atmosphere"

Only negatives were:1. Room was some distance from reception2. Bar was closed for a private partry , so roomeelsewhere (ie other bar) was at a premium3. Room itself was quite dated.4. There was a 2 minute wait between being able to flush the toilet.5. Mini bar small still water cost £4.95 (80p in local shop)Otherwise, only positives!

Guest rating:

12/12/2011

"There was a problem with the key entry system that took some time to sort out, no tea / coffee makin"

Superb public rooms

Guest rating:

21/11/2011

"Watch out for hidden extras. We were charged £10 each for an hour in the swimming pool. "

Guest rating:

6/4/2011

"-"

The room was large ( two bedded room) and was excellent. However I was very surprised that there was no cofee/tea available in the room, at £317 for the room I was amazed as even in the cheapest hotel this is usually supplied. The staff were excellent, all were very helpful and extremely convivial, nothing was too much trouble.One more small critism is that it cost £15 to use the swimming pool and sauna which in other hotels is usually free to overnight guests.We really enjoyed our stay and will go back again.

Guest rating:

14/3/2011

"The staff were amazing. Always helpful especially the reception staff."

Guest rating:

13/12/2010

"-"

The Rooms were too hot, could not turn heat down, I like a miniumum breakfast £22 was too much have a alacarte for those who only have small amounts, No Coffe machines in room

Guest rating:

11/12/2010

"If you want some place special - THIS IS IT!"

Were invited to a company Christmas party there and decided to book a room for the night. Party was very good with attentive service. We stayed in a basic doubleroom which was lovely and large - beautifully appointed. Enjoyed the bar too and ended up having the best breakfast too. Hotel is well situated and we will go back!

Guest rating:

17/10/2010

"look at your bill before you leave the hotel"

when checking out,i was asked by a nicole pingitore.did i have anything from the private bar in the hotel roomi said not, as i never ust the room bar,and she still charged me for something, also i rang the hotel to ask do they have parking,the hotel told me yes, we do have parking.but you would have thought they would have told you it is £40 a night to park

Guest rating:

13/9/2010

"Great but see below."

pre paid for room. No credit card so took 200 Stg as "guarantee" and put restriction on phone. Poor way to treat us. felt like criminal.

Guest rating:

12/9/2010

"-"

wonderful hotel , great stay no complaints whatsoever

Guest rating:

31/8/2010

"-"

Please can we have tea and coffee facilities in the roomsThanks

Guest rating:

28/8/2010

"we booked a family room with yourselves and were told we would have to pay extra for a bed "

hotel was lovely didnt expect to pay extra for a bed when we had booked a room for 3 people . i think £28 for a english breakfast is a bit steep plus having to pay £15 for adults and £9 for children to go for a swim is a rip off we thought we would indulge ourselfs for once but never again at these prices i thought everything would be included i have stayed in quite a few hotels due to work and they all come with modern televisions and sky this hotel had old tellys and if you wanted anything apart from the normal 5 channels then once again it was more cost our room smelt of paint ( due to painting going on outside our room ) nobodys fault but not the best way to be greeted last thing didnt like the way they charged £200 to my card just in case we wanted to use room service or the bar

Guest rating:

23/8/2010

"Fantastic experience..Staff are professional, courteuos, Friendly, Helpful, We`ll be back. Thankyou"

Our room was beautiful and due to a delay with the availabilty of our Superiour room, we were upgraded to a Junior suite at no extra charge. We dined in the dwn stairs bar & Winter Garden rest, both were magnificent. Concierge/ Reception/Rest./ staff are Topclass.

Guest rating:

15/8/2010

"BY FAR THE BEST HOTEL I HAVE STAYED IN LONDON."

The hotel itself was a surprise all the luxury of a 5 star hotel in Marylebone Rd and l didnt know it existed. Never the less the room and the en suite bathroom were superb. The breakfast was delightful although a bit expensive being nearly £50 for a cup of tea and a crossiant x2. The car park was also a bit expensive being £40 per night, although you are in a 5 star hotel in central London. Overall a lovely experience and l would do it all again. JG

Guest rating:

29/6/2010

"-"

When having dinner in the 2Twenty2 brasserie room I was asked by the waitress if I would like any bread. I said OK. She came back later to say there was only brown bread available and white bread would be a few minutes. I said I did not mind I will have the bread that is available. She came back quite quickly with a plate of brown and white bread and said the white bread was available after all. I had the meal, which was very good, and was astonished to be charged £5.25 for white bread and £5.25 for brown bread, which meant I paid more for bread than for my starter.

Guest rating:

24/5/2010

"Sensational hotel and treatment from all the staff - the food was excellent."

Guest rating:

16/4/2010

"Wonderful hotel. "

We had a brilliant nights stay. Staff were very attentive and our room was great. The bed was so comfortable. My husband particularly liked having his shoes cleaned and ready in the morning. Just a shame we couldn`t make tea or coffee in the morning!

Guest rating:

12/4/2010

"A wonderful experience, my second visit and would stay again"

Guest rating:

12/4/2010

"fantastic service!"

hi there, i would like to say how utterly thrille i was with my very brief stay at the landmark. The staff were really cheerful and helpful, i was given a free upgrade and even though we overslept we were not woken till 2pm!!!! a great end to a great night out, thanks alot, will be recomending you and using you again. kind regards, alex martin

Guest rating:

4/1/2010

"Outstanding!"

Guest rating:

5/10/2009

"would love to stay again, amazing hotel,lovely staff,brilliant service."

Guest rating:

1/9/2009

"lesuire "

Guest rating:

17/5/2009

"Concierge & Check In"

Guest rating:

21/4/2009

"Great first impression."

Room and facility were reasonably priced.Location is convenient for city access.

Guest rating:

20/4/2009

"-"

Could not fault it it! Were given an executive room and the service was excellent, would definitely use it again.

Guest rating:

9/3/2009

"A sumptuous hotel with commensurate rates"

One doesn`t mind paying a lot for exceptional facilities and surroundings, but having to order a simple cup of tea or coffee at vast expense makes you feel the management are really only in it for the money rather than the convenience and enjoyment of guests. The room mini bar prices (£4.50) for a small bottle of water only reinforce the feeling of being "fleeced" . I would not rush to go back, even with the helpfully discounted rates offered by Hotel direct. Next time I shall seek better value for a lot of money.

Guest rating:

23/2/2009

"Excellent hotel, with great facilities, and a very well run team of staff. I really enjoyed my stay."

Guest rating:

12/2/2009

"The Landmark is an excellent hotel. Service excellent. rooms excellent"

Guest rating:

1/2/2009

"quality of food in winter garden was exellent. Not sure about the waiter /waiteress that served us"

Guest rating:

18/1/2009

"Staff excellent. Bar area too small. Would be great to have tea making facility in bedroom. "

Guest rating:

5/1/2009

"-"

Great hotel with excellent service, our 3 rd visit and never disapoints.

Guest rating:

5/1/2009

"Exactly what we expected from a well known Hotel "

I arranged a stay at the Landmark to celebrate my wife`s birthday. We were upgraded to a deluxe room for free and all the staff were friendly and courteous. We only stayed one night, but my wife had a great time. The signature treatment at the spa was "exceptional".

Guest rating:

1/12/2008

"We really enjoyed our stay. All the staff were very friendly."

Guest rating:

24/11/2008

"Exceeded expectations; all rooms are large (55sqm) , light, very well equipped and very quiet."

Service excellent , food etc expensive and the atrium restaurant often requires pre-booking.However, the room was very good value. Spacious, airy, light feel everywhere, good decor/furnishings, all up to date, very clean . Huge bed, very comfortable.

Guest rating:

5/10/2008

"Very expensive - room service breakfast for two £60!!"

Guest rating:

29/9/2008

"-"

The Landmark welcomes guests in a professional, friendly and courteous manner, offers excellent and comfortable rooms, it is well situated in Central London with a good range of facilities and services. I would recommend to colleagues and business travellers.