Crowne Plaza London - Kings Cross reviews

Guest rating:

17/10/2016

"-"

Lovely clean and modern rooms.. Lovely pool and spa area. Very friendly staff and brilliant breakfast. Highly recommend!

Guest rating:

12/10/2016

"not happy to have to pay for using facilities (swimmig pool, sauna etc) as a staying guest. "

it should have been part of the experience.

Guest rating:

10/10/2016

"Holiday inn kings cross"

The hotel staff were very helpful, as a family the room on the 8th floor was great the kids love the sofa bed. We only stayed for one night but we would definitely use the hotel again

Guest rating:

9/10/2016

"Room and breakfast were loverly but not informed of building work going on"

Guest rating:

9/10/2016

"-"

Wonderful hotel undergoing alterations but no discomfort or noise apparent,the rooms very modern and well furnished. Call me old fashioned BUT tea/coffee making facilities I really missed,although COSTA coffee was 2 blocks away i would prefer not to go there.

Guest rating:

4/10/2016

"Quiet for London. Nice room, brilliant shower, courteous staff"

Guest rating:

3/10/2016

"Lovely and clean ... staff helpful .location good "

Guest rating:

2/10/2016

"good standard throughout, very comfortable and relaxing"

Nice, clean comfortable hotel. Slight problems due to refurbishments causing diminished bar service but overall comfortable beds, lovely showers and great leisure facilities.

Guest rating:

27/9/2016

"-"

Three generations(grandma,daughter and granddaughter) booked in expecting two beds and a bed settee as stated and agreed upon by us.Our room was upgraded,much to our delight, with the explanation they thought it might be more comfortable for us. The staff were very pleasant and helpfull. The hotel had recently been refurbished to a very high standard,our room was excellent there was nothing we could fault. We decided to eat breakfast in the morning before our days sightseeing and there was plenty of choice and the three of us found it very nice. It wasn`t too far from the nearest tube ,King`s Cross and St.Pancras. We would definitely stay there again and recommend it to family and friends.

Guest rating:

27/9/2016

"-"

Was not instructed about construction work prior to booking. Also a further payment for the use of the swimming pool was not stated.

Guest rating:

26/9/2016

"-"

Staff polite and professional would have rated excellent if the hotel wasn`t undergoing work, and the bed wasn`t very comfy

Guest rating:

24/9/2016

"Issues...."

I was not dissatisfied with the room , it was clean and modern but the staff there were very miserable and very rude. I don`t see the problem with a smile or a good morning . Manners cost nothing . The staff were quiet rude and abrupt with no customer care or friendliness .... It was rather like I want to go home so don`t bother me attuide .which was a shame . Wasn`t impressed when. Large guy came in the bar at night asking all the people for some money for food. I do believe that a security guard should of been on the doors to prevent this happening!!!

Guest rating:

18/9/2016

"Weekend break in London"

The hotel is an ideal location. However, beware their is major renovation work going on as the hotel changes from a Holiday Inn Crown Plaza and at weekends works starts on Saturday at )7:00 and Sunday at 09:00. we did though have a refurbished room which was excellent. When work is completed the hotel we believe will be rated excellent.

Guest rating:

18/9/2016

"Hotel was brilliant and we are coming back in October for my birthday "

Guest rating:

18/9/2016

"Great hotel"

Great hotel, v clean and tidy. Well located. Great pool and spa.

Guest rating:

16/9/2016

"-"

Brilliant service Room spotless Meal in carriages was exceptional

Guest rating:

13/9/2016

"Lovely place"

The hotel was lovely. The room clean and comfortable. The only thing was the lifts were very slow, and with renovations going on we had the added cost of parking.

Guest rating:

12/9/2016

"The room was far too warm even though I complained it was still the same. The room was not adequate"

The room was not adequate for 3 adults and not enough wardrobe space either. Room was too stuffy and warm. I had a very uncomfortable 3 nights stay.

Guest rating:

12/9/2016

"-"

Easy to find from the station, clean but I was not expecting to pay extra for the swimming pool

Guest rating:

7/9/2016

"was not informed of re fer bish ment work prior to booking but still Ok."

Guest rating:

6/9/2016

"Good location and very comfortable"

The hotel was undergoing refurbishment at the time of our stay and the main entrance was relocated on a different street to the hotel address...this caused problems for taxis who struggled to find it despite being given the "new" street name, The nearest tube was a good 10 mins walk but apart from that our room was very comfortable & quiet. We used the pool which was quite small but adequate & for which there was a fee of £3.75 per person. There was a problem with hot water on day 2 of our stay as the boiler had malfunctioned...probably due to the refurb. We addressed this with Management and received sincere apologies and an offer of compensation which we accepted. I am sure that once this hotel is fully refurbished it will be an excellent place to stay,

Guest rating:

5/9/2016

"good rooms, good food, helpful staff, wonderful leisure complex, very clean and quiet"

Guest rating:

5/9/2016

"-"

Had no hot water in the morning and sink leaking and construction going on so heard lots of noise Evan on the Sunday morning

Guest rating:

5/9/2016

"Lovely Hotel"

Hotel was lovely and clean, restaurant was fab too!

Guest rating:

4/9/2016

"Could be better"

The hotel is having a referbishment, workmen 7 days a week with lots of noise. Reception unfriendly. No shower gel in the container. Bed comfy

Guest rating:

30/8/2016

"-"

Under refurb but we were not bothered by this and were in the 4th floor in a returned room. The bed was comfortable blackout curtains effective, choice of showers, courtesy tray and good hair dryer. Disappointed that as a guest the leisure facilities were not complimentary. Swimming was £3.50. I hadn`t checked hotel location assuming it was going to be next to Kings Cross station. My mistake ! It is a good 10/15 minute walk from the station, which wasn`t a problem as weather was dry but if you are dragging cases in a wet day you might want to consider a taxi.

Guest rating:

30/8/2016

"Satisfied"

Location little difficult Accommodation excellent. Not disturbed by hotel works.

Guest rating:

29/8/2016

"Can`t wait to come back"

My only critism is that like all/most things when travelling as single mum it makes the children`s free breakfast unobtainable as I was told only one child would eat free. It is a problem across the board and follows through to attractions. But we will be back...

Guest rating:

29/8/2016

"Although renewed still some small details to be done"

If you offer free wifi then at least it should work better than modems from the 80s If you renew bathrooms then the shower water should stay in the cubicle and not all over the bathroom? Felt bad having to use the towels to dry the floor If you have a toilet then maybe a toilet brush would be good? The lifts have a mind of their own? 3 times on separate occasions we took the stairs because the lifts went everywhere else apart from level 4? I thought I was checking in at a hotel in Spain, maybe some better English speaking in the reception area on arrival, it is London after all? But a hotel for just sleeping, it`s ok. The room was nice. I didn`t try the restaurant after being told that breakfast alone was £15 ???? That must have been one hell of a breakfast. I know it`s London but please

Guest rating:

28/8/2016

"friendly and helpful"

Clean room, nice refurbishment, friendly, helpful, nice pool, good breakfast, quiet location

Guest rating:

27/8/2016

"Average hotel but only because of on-going refurbishment works. "

All staff very helpful and friendly. Hotel itself very clean. Family room is exceptionally small. On-going refurbishment works meant very uncomfortable dining in temporary room. It was so hot and made dining very uncomfortable. They had temporary air conditioning but didn`t work. I would go back but after refurbishing is complete.

Guest rating:

26/8/2016

"Recommended "

Lovely clean hotel with your facilities

Guest rating:

24/8/2016

"Comfy spacious rooms"

Hotel is not as close to the Kings Cross station as you`d think, but is walkable with luggage within 15 mins. Taxi to the theatre was inexpensive and easily arranged by the concierge.

Guest rating:

22/8/2016

"Perfect for your break away from home."

Situated in a very good location; tube a short walk away, probably 10 - 15 minutes, so perfect for hopping around the capital. We got a taxi to the theatre, but we could have done the tube just as easily. Taxi £10 each way, so not expensive, really. We stayed in a newly refurbished room, so couldn`t have asked for better. The only thing that our children were not particularly happy about was having to share a bed - 13yr old boy and 11yr old girl - so we had to make a pillow partition to run down the middle of the bed!!! They lived to tell the tale, so ok for one night. If we had been staying longer, we may have asked to be moved, but it was fine. The room was immaculate; comfy and clean with a really modern shower room. It had everything we needed, Restaurant was lovely; service and food great and staff really friendly. Breakfast more than adequate; set us up for the following day walking around London. We would definitely stay again.

Guest rating:

22/8/2016

"-"

Nice enough - room was new and location was good. Staff were friendly and accommodating. The only downside was the spa - it was £3.50 for hotel guests to use and was quite dirty

Guest rating:

21/8/2016

"-"

Spotless clean had room service food was good. Easy to find defaintly recommend

Guest rating:

21/8/2016

"-"

hotel was clean, pleasant and great value for money. Only complaint is the directions need updating. Just get a bus from Victoria which would take you to within yards of the hotel from door. Why they have Tube and walking directions I`ll never know. Hotel staff lovely, professional and very accommodating. Want to come back in October. Yeah, that good.

Guest rating:

20/8/2016

"-"

Great central break, within walking distance of the tubes. The hotel was very good and clean. Was given a refurbished room which was excellent.

Guest rating:

18/8/2016

"-"

Did not appreciate being woken up by your email asking for a review!

Guest rating:

18/8/2016

"Hotel under refurbishment "

This hotel is under major refurbishment and it would have been good to know that - I would have booked another. We were also first given a smoking room which hadn`t been requested (I didn`t know such things existed !) the whole corridor smelt really badly of smoke. Thankfully the hotel moved us straightaway to a refurbished room which was nice. There was a water leak from the ceiling near the restaurant and the ceiling came down so not pleasant. The pool wasn`t in use which was one of the main reasons I booked the hotel so overall we were disappointed. On the positive side the staff were friendly and helpful.