Crowne Plaza London - Kings Cross reviews

Guest rating:

26/10/2016

"-"

Appreciate that hotels do need to refurbish at times but we were put in a room directly below an area that was being renovated. That meant that between 8.45am and 6pm the noise was so loud you could not even have a conversation let alone watch tv or have a relax. We did complain, but it then took 20 minutes for a manager to come and speak to us.

Guest rating:

26/10/2016

"-"

The reception staff were excellent, cleaning good, facilities ok

Guest rating:

26/10/2016

"Lovely break. "

Staff very helpful and good central location for tube and getting around the city.

Guest rating:

25/10/2016

"helpful ,attentive staff"

When we first arrived , we were aware that the hotel was having a refirb and thought that this may effect our stay, it didnt and we had a very enjoyable time at the Holiday Inn Kings Cross. The hotel was very busy as it was half term and this was most noticeable at breakfast time with a queue for tables. The staff were very keen to get people sat quickly and lessen their wait and were very apologetic about the slight delay. It didnt spoil it at all. Breakfast was of a good standard and no complaints from any of our family about the large choice available. I noted how hard the staff worked and how they all helped each other, always with a smile . The room was clean and with a modern contemporary style, we used the sofa bed so was a bit of a squeeze but no problem. Complimentary water, tea,coffee, hot choc, kit kat, fresh orange were an unexpected bonus too. Bathroom fabulous. I would definitely stay again x

Guest rating:

25/10/2016

"A very convenient location."

Very friendly, helpful staff.

Guest rating:

25/10/2016

"Had to ask for linen for 3 child. Bathroom locked had to ask to undo. One lift broke. Not enough to"

Guest rating:

25/10/2016

"Under refurbishment"

Guest rating:

24/10/2016

"Great"

Great hotel comfortable everything we needed but breakfast time was too busy to eat and lifts were unusable at busy times. Use the stairs. Good friendly staff. No complaints

Guest rating:

24/10/2016

"-"

Poor service, really slow lifts. Rooms small for 4 people. Only 2 towels for 4 of us and had to ring reception twice for more. Walls extremely thin and could hear next door through connecting door. Not good enough for the money we paid . Breakfast was a joke, staff didn`t have a clue. 1 person delivering 2 slices of toast to the counter every few minutes . People having to sit near steps to reception outside of the restaurant. There wasn`t that much restoration work going on.

Guest rating:

24/10/2016

"Hotel was lovely!"

Room and reception very nicely refurbished! Had been told about some construction noise but we didn`t hear anything! Room was lovely and spacious. The shower was fantastic and it was all very clean! Only problem we had was the room was stocked for only 2 (towels cups pillows and bed sheets) where we had booked in for 3. The sofa bed wasn`t out when we arrived but they said they pull them out after 6 unless we needed it now. We did need to ring twice for some one to bring the towels and pillows but other than that was a great stay!

Guest rating:

24/10/2016

"Receptionist was rude. No parking lift not working"

Guest rating:

23/10/2016

"-"

Hotel issues down to ongoing refurb

Guest rating:

21/10/2016

"-"

Very noisy room and staff standoffish. Charge for leisure centre. V disappointed

Guest rating:

18/10/2016

"-"

As there was construction work goin on. Getting to & from rooms was difficult as only two lifts where working so had a long wait too get up or down as stairs where also not in use. As one was being used by contractors & other you had to go to the basement then across to stairs to ground floor

Guest rating:

17/10/2016

"-"

Lovely clean and modern rooms.. Lovely pool and spa area. Very friendly staff and brilliant breakfast. Highly recommend!

Guest rating:

12/10/2016

"not happy to have to pay for using facilities (swimmig pool, sauna etc) as a staying guest. "

it should have been part of the experience.

Guest rating:

10/10/2016

"Holiday inn kings cross"

The hotel staff were very helpful, as a family the room on the 8th floor was great the kids love the sofa bed. We only stayed for one night but we would definitely use the hotel again

Guest rating:

9/10/2016

"Room and breakfast were loverly but not informed of building work going on"

Guest rating:

9/10/2016

"-"

Wonderful hotel undergoing alterations but no discomfort or noise apparent,the rooms very modern and well furnished. Call me old fashioned BUT tea/coffee making facilities I really missed,although COSTA coffee was 2 blocks away i would prefer not to go there.

Guest rating:

4/10/2016

"Quiet for London. Nice room, brilliant shower, courteous staff"

Guest rating:

3/10/2016

"Lovely and clean ... staff helpful .location good "

Guest rating:

2/10/2016

"good standard throughout, very comfortable and relaxing"

Nice, clean comfortable hotel. Slight problems due to refurbishments causing diminished bar service but overall comfortable beds, lovely showers and great leisure facilities.

Guest rating:

27/9/2016

"-"

Three generations(grandma,daughter and granddaughter) booked in expecting two beds and a bed settee as stated and agreed upon by us.Our room was upgraded,much to our delight, with the explanation they thought it might be more comfortable for us. The staff were very pleasant and helpfull. The hotel had recently been refurbished to a very high standard,our room was excellent there was nothing we could fault. We decided to eat breakfast in the morning before our days sightseeing and there was plenty of choice and the three of us found it very nice. It wasn`t too far from the nearest tube ,King`s Cross and St.Pancras. We would definitely stay there again and recommend it to family and friends.

Guest rating:

27/9/2016

"-"

Was not instructed about construction work prior to booking. Also a further payment for the use of the swimming pool was not stated.

Guest rating:

26/9/2016

"-"

Staff polite and professional would have rated excellent if the hotel wasn`t undergoing work, and the bed wasn`t very comfy

Guest rating:

24/9/2016

"Issues...."

I was not dissatisfied with the room , it was clean and modern but the staff there were very miserable and very rude. I don`t see the problem with a smile or a good morning . Manners cost nothing . The staff were quiet rude and abrupt with no customer care or friendliness .... It was rather like I want to go home so don`t bother me attuide .which was a shame . Wasn`t impressed when. Large guy came in the bar at night asking all the people for some money for food. I do believe that a security guard should of been on the doors to prevent this happening!!!

Guest rating:

18/9/2016

"Weekend break in London"

The hotel is an ideal location. However, beware their is major renovation work going on as the hotel changes from a Holiday Inn Crown Plaza and at weekends works starts on Saturday at )7:00 and Sunday at 09:00. we did though have a refurbished room which was excellent. When work is completed the hotel we believe will be rated excellent.

Guest rating:

18/9/2016

"Hotel was brilliant and we are coming back in October for my birthday "

Guest rating:

18/9/2016

"Great hotel"

Great hotel, v clean and tidy. Well located. Great pool and spa.

Guest rating:

16/9/2016

"-"

Brilliant service Room spotless Meal in carriages was exceptional

Guest rating:

13/9/2016

"Lovely place"

The hotel was lovely. The room clean and comfortable. The only thing was the lifts were very slow, and with renovations going on we had the added cost of parking.

Guest rating:

12/9/2016

"The room was far too warm even though I complained it was still the same. The room was not adequate"

The room was not adequate for 3 adults and not enough wardrobe space either. Room was too stuffy and warm. I had a very uncomfortable 3 nights stay.

Guest rating:

12/9/2016

"-"

Easy to find from the station, clean but I was not expecting to pay extra for the swimming pool

Guest rating:

7/9/2016

"was not informed of re fer bish ment work prior to booking but still Ok."

Guest rating:

6/9/2016

"Good location and very comfortable"

The hotel was undergoing refurbishment at the time of our stay and the main entrance was relocated on a different street to the hotel address...this caused problems for taxis who struggled to find it despite being given the "new" street name, The nearest tube was a good 10 mins walk but apart from that our room was very comfortable & quiet. We used the pool which was quite small but adequate & for which there was a fee of £3.75 per person. There was a problem with hot water on day 2 of our stay as the boiler had malfunctioned...probably due to the refurb. We addressed this with Management and received sincere apologies and an offer of compensation which we accepted. I am sure that once this hotel is fully refurbished it will be an excellent place to stay,

Guest rating:

5/9/2016

"good rooms, good food, helpful staff, wonderful leisure complex, very clean and quiet"

Guest rating:

5/9/2016

"-"

Had no hot water in the morning and sink leaking and construction going on so heard lots of noise Evan on the Sunday morning

Guest rating:

5/9/2016

"Lovely Hotel"

Hotel was lovely and clean, restaurant was fab too!

Guest rating:

4/9/2016

"Could be better"

The hotel is having a referbishment, workmen 7 days a week with lots of noise. Reception unfriendly. No shower gel in the container. Bed comfy

Guest rating:

30/8/2016

"-"

Under refurb but we were not bothered by this and were in the 4th floor in a returned room. The bed was comfortable blackout curtains effective, choice of showers, courtesy tray and good hair dryer. Disappointed that as a guest the leisure facilities were not complimentary. Swimming was £3.50. I hadn`t checked hotel location assuming it was going to be next to Kings Cross station. My mistake ! It is a good 10/15 minute walk from the station, which wasn`t a problem as weather was dry but if you are dragging cases in a wet day you might want to consider a taxi.