Crowne Plaza London - Kings Cross reviews

Guest rating:

14/12/2016

"-"

Lovely hotel spotless everywhere food was good will definitly come again and strongly recommend to my family and friends.

Guest rating:

12/12/2016

"Great stay"

Room was great and staff went out their way to be helpful and will use again

Guest rating:

11/12/2016

"it was a lovely hotel being renovsted"

Guest rating:

10/12/2016

"A night of noise and cigarette smoke"

Our room had a door linking it to the adjoining room. A door is not as soundproof as a wall and we were next to a loud family with very lively children. We could hear every word, scream, shout and bang and this went on until midnight and restarted at 6.30 a.m. On checking in, we had been told that the hotel was full so realised that there would be no point asking to move rooms. We tried to ignore the noise but couldn`t to sleep until our neighbours had retired. We could smell cigarette smoke coming from the internal doorway. We were shocked to be told that the adjoining room was a smoking room, even though it is obvious that smoke travels through the doorway. I am surprised that the Holiday Inn chain expect their guests to pay to be exposed to potentially harmful cigarette smoke and that no one had anticipated this problem. Our stay was uncomfortable and far from relaxing. A word of warning to anyone who doesn`t like lifts.....there are no stairs from the reception area to the floors!

Guest rating:

5/12/2016

"restaurant:didnt like smell from there so didnt use it for breakfast. Room very clean, modern, comfo"

Guest rating:

5/12/2016

"Walls very thin. Can hear everything from both rooms either side."

Guest rating:

4/12/2016

"Room for improvement "

On arrival our room was not ready. So we put our luggage into the left luggage room and advised the reception staff that we would be back late. We were advised to come back to reception and collect our key. However when we git back we had not been checked in and the process took about half an hour. It was after 1pm and we were cold and tired. Once we had our key we had to collect our luggage. Once again the staff members dealing with this were not on hand. Another delay. Our TV welcome message had the wrong name. The TV remote was not working well. The drainage in the bath was poor. Room for improvement.

Guest rating:

30/11/2016

"Good hotel, "

Refurbished and modern rooms and bathroom ms. Very comfortable beds. Good health club. Ok bar and breakfast. Noisy building works in car park. Very cold in public areas: reception, corridors, cloakrooms and health suite.

Guest rating:

29/11/2016

"Fantastic Weekend Break"

The Holiday Inn Kings Cross was a fantastic base to explore London, everything within walking distance and the rooms and service were fantastic, the pool and Jacuzzi just the thing after a long day walking. Great for adults and kids alike. Although refurbishment going on was still perfect. Highly recommended.

Guest rating:

27/11/2016

"-"

Hotel and staff are good. Bit far away from the attractions of the city though.

Guest rating:

20/11/2016

"-"

Lovely hotel. Friendly helpful staff. Excellent breakfast. Kids free at breakfast. Would defo recommend this hotel

Guest rating:

20/11/2016

"Holiday inn, Kings Cross"

Guest rating:

19/11/2016

"Problem with room"

Lovely hotel, great staff. Problem with the electrics in our room at 2am. Had to be moved so not the best nights sleep. Management did wave our food and drinks bill as compensation. Wouldnt put me off going back.

Guest rating:

18/11/2016

"-"

Cannot fault the hotel excellent facilities

Guest rating:

13/11/2016

"Rooms not set up for number of guests so had to telephone down for towels. No hot water."

Guest rating:

13/11/2016

"-"

The staff were very friendly and helpful. I will definitely book again.

Guest rating:

13/11/2016

"Allright"

Hot water in the room would be an advantage

Guest rating:

13/11/2016

"Cold showers, long queue for breakfast "

Hotel is in a great location within easy walking distance of Oxford st, Mayfair etc. However cold showers first morning due to boiler break down. Second issue was the queue for breakfast, this meant a 30 min wait due to hotel being full i.e hotel couldn`t cope! Not impressed for the price you pay!!

Guest rating:

8/11/2016

"-"

Some maintenance in progress at the moment but not intrusive

Guest rating:

6/11/2016

"Very comfortable, really friendly staff."

Great hotel, even though they were going through a re-ferb we still found it to be a very good place to stay. One tiny niggle- only one out of three lifts working, probably connected to the work being carried out, otherwise great.

Guest rating:

1/11/2016

"-"

Our toliet in our room didn`t work (which was a newly refurbished room) the resturant for breakfast seemed dirty and very crowed with large que for breakfast. We had to pay to use the dirty swimming pool and the jacuzzi didn`t even have water in it. The hotel was under a refurbishment so I was expecting there to be some disruption but they clearly had far too many guests staying. They should keep the rest of the hotel in a standard of which you would expect it usually to be we wouldn`t stay again even once the refurbish has be done. Felt really let done.

Guest rating:

30/10/2016

"-"

Under renovation. Some services running below par.

Guest rating:

29/10/2016

"Fire Alarm in the middle of the Night"

A very bad sleep because there is fire alarm on and off, in the middle of the night Everybody go out in the room because we thought there is a fire. I keep on ringing in the Reception because I want to ask what happen but nobody answer. My kids crying and panicking.

Guest rating:

29/10/2016

"About the stay"

Really enjoyed our stay we were made to feel very welcome would definitely be back and also recommend to fads ily and friends and well worth the money we paid, and would rate you`d 5 star

Guest rating:

28/10/2016

"Not relaxing in the slightest!!"

Check in went fine, after that it was fault upon fault. We were in a family room for 4 guests, we had 2 bath towels, 3 tea cups, 2 glasses, the only thing we had 4 of was tea bags. We only had power to one side of the room, including lights. At on point we couldn`t get the lift to reception because the only lift that was stopping on the 5th floor only didn`t stop at reception. But by far the most annoying part was the the fire alarm going off at 03:20am and 6 more times between 07:00am and 08:00am. Overall a very frustrating stay.

Guest rating:

26/10/2016

"Great stay"

There are renovations going on so a little noisy in the morning but we were Aware of that. The room was small for a family room but lovely and clean. Breakfast was great, the staff were very polite and helpful. The kids loved the pool. A good 10 min walk from Kings Cross but wasn`t too bad as weather was nice. we would recommend this hotel.

Guest rating:

26/10/2016

"-"

Appreciate that hotels do need to refurbish at times but we were put in a room directly below an area that was being renovated. That meant that between 8.45am and 6pm the noise was so loud you could not even have a conversation let alone watch tv or have a relax. We did complain, but it then took 20 minutes for a manager to come and speak to us.

Guest rating:

26/10/2016

"-"

The reception staff were excellent, cleaning good, facilities ok

Guest rating:

26/10/2016

"Lovely break. "

Staff very helpful and good central location for tube and getting around the city.

Guest rating:

25/10/2016

"helpful ,attentive staff"

When we first arrived , we were aware that the hotel was having a refirb and thought that this may effect our stay, it didnt and we had a very enjoyable time at the Holiday Inn Kings Cross. The hotel was very busy as it was half term and this was most noticeable at breakfast time with a queue for tables. The staff were very keen to get people sat quickly and lessen their wait and were very apologetic about the slight delay. It didnt spoil it at all. Breakfast was of a good standard and no complaints from any of our family about the large choice available. I noted how hard the staff worked and how they all helped each other, always with a smile . The room was clean and with a modern contemporary style, we used the sofa bed so was a bit of a squeeze but no problem. Complimentary water, tea,coffee, hot choc, kit kat, fresh orange were an unexpected bonus too. Bathroom fabulous. I would definitely stay again x

Guest rating:

25/10/2016

"A very convenient location."

Very friendly, helpful staff.

Guest rating:

25/10/2016

"Had to ask for linen for 3 child. Bathroom locked had to ask to undo. One lift broke. Not enough to"

Guest rating:

25/10/2016

"Under refurbishment"

Guest rating:

24/10/2016

"Great"

Great hotel comfortable everything we needed but breakfast time was too busy to eat and lifts were unusable at busy times. Use the stairs. Good friendly staff. No complaints

Guest rating:

24/10/2016

"-"

Poor service, really slow lifts. Rooms small for 4 people. Only 2 towels for 4 of us and had to ring reception twice for more. Walls extremely thin and could hear next door through connecting door. Not good enough for the money we paid . Breakfast was a joke, staff didn`t have a clue. 1 person delivering 2 slices of toast to the counter every few minutes . People having to sit near steps to reception outside of the restaurant. There wasn`t that much restoration work going on.

Guest rating:

24/10/2016

"Hotel was lovely!"

Room and reception very nicely refurbished! Had been told about some construction noise but we didn`t hear anything! Room was lovely and spacious. The shower was fantastic and it was all very clean! Only problem we had was the room was stocked for only 2 (towels cups pillows and bed sheets) where we had booked in for 3. The sofa bed wasn`t out when we arrived but they said they pull them out after 6 unless we needed it now. We did need to ring twice for some one to bring the towels and pillows but other than that was a great stay!

Guest rating:

24/10/2016

"Receptionist was rude. No parking lift not working"

Guest rating:

23/10/2016

"-"

Hotel issues down to ongoing refurb

Guest rating:

21/10/2016

"-"

Very noisy room and staff standoffish. Charge for leisure centre. V disappointed

Guest rating:

18/10/2016

"-"

As there was construction work goin on. Getting to & from rooms was difficult as only two lifts where working so had a long wait too get up or down as stairs where also not in use. As one was being used by contractors & other you had to go to the basement then across to stairs to ground floor