Crowne Plaza London - Kings Cross reviews

Guest rating:

8/1/2017

"Holiday inn kings cross "

Gorgeous hotel extremely clean would stay again

Guest rating:

8/1/2017

"-"

The staff are very friendly, the rooms are clean and beds are comfortable, had a meal in the restaurant which was well cook and waiter were very friendly. Would definitely recommend to family and friends.

Guest rating:

29/12/2016

"Clean, good service, comfortable and modern. Highly recommend."

Good room rate, especially this close to Christmas. A shame the pool facilities were at an extra charge but staff were helpful and friendly & leisure facilities were good. We really enjoyed our stay & highly recommend the family room.

Guest rating:

29/12/2016

"Rooms large and good decor, large bathroom with rain shower loved it. Beds really comfy. Staff frien"

Guest rating:

22/12/2016

"Great place to stsy"

Enjoyed our stay, friendly welcome, good facilities, great bed and good location.

Guest rating:

22/12/2016

"Pool"

it was NOT made clear the pool was an additional cost. That money should be refunded.

Guest rating:

21/12/2016

"Super room."

Lovely, large room. Well furnished. Spotlessly clean. Polite, friendly and courteous staff. Unfortunately, unable to comment on food as we didn`t eat at the hotel.

Guest rating:

21/12/2016

"Reasonable price. Good location. Well appointed"

Good central location. Care has been taken in room furnishing, including sofa and desk. Clean, sound proofed, air conditioned. Breakfast provision rather stretched by the number of guests and expensive. Cheaper to eat out. Good 10m swimming pool, jaccusi and other sports facilities. No children before 8.30am or after 6.30pm. Sensible!

Guest rating:

21/12/2016

"-"

Clean and convenient easy

Guest rating:

18/12/2016

"Brilliant location "

Clean, great facilities and a good location

Guest rating:

17/12/2016

"-"

Very clean and staff helpful. Nice central location.

Guest rating:

17/12/2016

"Great hotel alround would stay again "

Guest rating:

17/12/2016

"-"

I can thoroughly recommend this hotel. Signing in was easy, taxis easy to get as they are outside the front door. The evening meal and breakfast were excellent. We enjoyed being able to sit in the bar after returning from the show we went to. We had two huge double beds in our room which were very comfortable and the whole room had everything we needed. The staff were friendly and helpful. I would definitely stay at this hotel again and would recommend it to anyone.

Guest rating:

14/12/2016

"Experience good "

Would recommend to anyone great value for money, rooms very clean hotel staff very helpful and it`s in a great location, about a 10 to 15 minute walk to kings cross station and underground`s so has easy transport to central London, I will defiantly be using hotel holiday inn again next time I visit Londo

Guest rating:

14/12/2016

"-"

Lovely hotel spotless everywhere food was good will definitly come again and strongly recommend to my family and friends.

Guest rating:

12/12/2016

"Great stay"

Room was great and staff went out their way to be helpful and will use again

Guest rating:

11/12/2016

"it was a lovely hotel being renovsted"

Guest rating:

10/12/2016

"A night of noise and cigarette smoke"

Our room had a door linking it to the adjoining room. A door is not as soundproof as a wall and we were next to a loud family with very lively children. We could hear every word, scream, shout and bang and this went on until midnight and restarted at 6.30 a.m. On checking in, we had been told that the hotel was full so realised that there would be no point asking to move rooms. We tried to ignore the noise but couldn`t to sleep until our neighbours had retired. We could smell cigarette smoke coming from the internal doorway. We were shocked to be told that the adjoining room was a smoking room, even though it is obvious that smoke travels through the doorway. I am surprised that the Holiday Inn chain expect their guests to pay to be exposed to potentially harmful cigarette smoke and that no one had anticipated this problem. Our stay was uncomfortable and far from relaxing. A word of warning to anyone who doesn`t like lifts.....there are no stairs from the reception area to the floors!

Guest rating:

5/12/2016

"restaurant:didnt like smell from there so didnt use it for breakfast. Room very clean, modern, comfo"

Guest rating:

5/12/2016

"Walls very thin. Can hear everything from both rooms either side."

Guest rating:

4/12/2016

"Room for improvement "

On arrival our room was not ready. So we put our luggage into the left luggage room and advised the reception staff that we would be back late. We were advised to come back to reception and collect our key. However when we git back we had not been checked in and the process took about half an hour. It was after 1pm and we were cold and tired. Once we had our key we had to collect our luggage. Once again the staff members dealing with this were not on hand. Another delay. Our TV welcome message had the wrong name. The TV remote was not working well. The drainage in the bath was poor. Room for improvement.

Guest rating:

30/11/2016

"Good hotel, "

Refurbished and modern rooms and bathroom ms. Very comfortable beds. Good health club. Ok bar and breakfast. Noisy building works in car park. Very cold in public areas: reception, corridors, cloakrooms and health suite.

Guest rating:

29/11/2016

"Fantastic Weekend Break"

The Holiday Inn Kings Cross was a fantastic base to explore London, everything within walking distance and the rooms and service were fantastic, the pool and Jacuzzi just the thing after a long day walking. Great for adults and kids alike. Although refurbishment going on was still perfect. Highly recommended.

Guest rating:

27/11/2016

"-"

Hotel and staff are good. Bit far away from the attractions of the city though.

Guest rating:

20/11/2016

"-"

Lovely hotel. Friendly helpful staff. Excellent breakfast. Kids free at breakfast. Would defo recommend this hotel

Guest rating:

20/11/2016

"Holiday inn, Kings Cross"

Guest rating:

19/11/2016

"Problem with room"

Lovely hotel, great staff. Problem with the electrics in our room at 2am. Had to be moved so not the best nights sleep. Management did wave our food and drinks bill as compensation. Wouldnt put me off going back.

Guest rating:

18/11/2016

"-"

Cannot fault the hotel excellent facilities

Guest rating:

13/11/2016

"Rooms not set up for number of guests so had to telephone down for towels. No hot water."

Guest rating:

13/11/2016

"-"

The staff were very friendly and helpful. I will definitely book again.

Guest rating:

13/11/2016

"Allright"

Hot water in the room would be an advantage

Guest rating:

13/11/2016

"Cold showers, long queue for breakfast "

Hotel is in a great location within easy walking distance of Oxford st, Mayfair etc. However cold showers first morning due to boiler break down. Second issue was the queue for breakfast, this meant a 30 min wait due to hotel being full i.e hotel couldn`t cope! Not impressed for the price you pay!!

Guest rating:

8/11/2016

"-"

Some maintenance in progress at the moment but not intrusive

Guest rating:

6/11/2016

"Very comfortable, really friendly staff."

Great hotel, even though they were going through a re-ferb we still found it to be a very good place to stay. One tiny niggle- only one out of three lifts working, probably connected to the work being carried out, otherwise great.

Guest rating:

1/11/2016

"-"

Our toliet in our room didn`t work (which was a newly refurbished room) the resturant for breakfast seemed dirty and very crowed with large que for breakfast. We had to pay to use the dirty swimming pool and the jacuzzi didn`t even have water in it. The hotel was under a refurbishment so I was expecting there to be some disruption but they clearly had far too many guests staying. They should keep the rest of the hotel in a standard of which you would expect it usually to be we wouldn`t stay again even once the refurbish has be done. Felt really let done.

Guest rating:

30/10/2016

"-"

Under renovation. Some services running below par.

Guest rating:

29/10/2016

"Fire Alarm in the middle of the Night"

A very bad sleep because there is fire alarm on and off, in the middle of the night Everybody go out in the room because we thought there is a fire. I keep on ringing in the Reception because I want to ask what happen but nobody answer. My kids crying and panicking.

Guest rating:

29/10/2016

"About the stay"

Really enjoyed our stay we were made to feel very welcome would definitely be back and also recommend to fads ily and friends and well worth the money we paid, and would rate you`d 5 star

Guest rating:

28/10/2016

"Not relaxing in the slightest!!"

Check in went fine, after that it was fault upon fault. We were in a family room for 4 guests, we had 2 bath towels, 3 tea cups, 2 glasses, the only thing we had 4 of was tea bags. We only had power to one side of the room, including lights. At on point we couldn`t get the lift to reception because the only lift that was stopping on the 5th floor only didn`t stop at reception. But by far the most annoying part was the the fire alarm going off at 03:20am and 6 more times between 07:00am and 08:00am. Overall a very frustrating stay.

Guest rating:

26/10/2016

"Great stay"

There are renovations going on so a little noisy in the morning but we were Aware of that. The room was small for a family room but lovely and clean. Breakfast was great, the staff were very polite and helpful. The kids loved the pool. A good 10 min walk from Kings Cross but wasn`t too bad as weather was nice. we would recommend this hotel.