Crowne Plaza London - Kings Cross reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

86%  based on 3843 reviews

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Guest rating:

14/5/2017

"Immaculate room,no issues,brilliant stay"

We stayed one night in a twin room. It was immaculately clean, lovely large twin beds,and everything worked! We would recommend this place to anyone.Its just had a re furb and it shows! All mod cons,no issues at all!

Guest rating:

14/5/2017

"Lovely comfortable hotel pity about location "

Would definitely return to do a show but don`t know how you can put the two together it cost ?50 to get a taxi to the show which is the opposite side of London which we were not expecting don`t think I would stay there again as it was out of the way of everything

Guest rating:

14/5/2017

"Comfortable, Clean and friendly "

Whilst the hotel itself was nice and the staff friendly no one seems to know how the hotel runs. None of the buttons on the phone in the room work, I found this out when trying to order room service. A family room with only two towels and two water glasses, the shower needs fed Ali g to stop it flooding the bathroom and and and... however despite, these minor issues, the staff were helpful and friendly and the food was good

Guest rating:

12/5/2017

"Hotel was great"

The crowne plaza is extremely comfortable and the pool/steam/sauna was lovely! Rooms are spot on.

Guest rating:

11/5/2017

"Nice and clean and modern"

10 Minutes walk from Kings Cross , easy walk to nearest tube . Nice hotel , clean and comfortable beds and nice size bathroom

Guest rating:

10/5/2017

"-"

Very helpful staff,nothing was too much bother and the young man on reception was charming and attentive. The room was spotless and very comfortable. We slept very well as it was peaceful. We shall return!

Guest rating:

9/5/2017

"Clean and friendly"

Nice clean and friendly.

Guest rating:

5/5/2017

"Crowne Plaza Hotel Kings Cross"

Fantastic end to a fantastic day! The hotel and the room was comfortable and great standard. Will be recommending to friends and returning!

Guest rating:

5/5/2017

"Fantastic Stay"

We had a really good time at the Crown Plaza: the staff were excellent, the hotel and our room was spotless, the bed was really comfortable and the shower perfect. Highly recommended.

Guest rating:

1/5/2017

"great service friendly staff "

Guest rating:

27/4/2017

"Lovely hotel. Staff very helpful and spotlessly clean. Room was lovely"

Guest rating:

26/4/2017

"Fantastic "

Lovely hotel, very modern & spotless. Very helpful staff & only 10 min walk to kings cross & st Pancras station

Guest rating:

24/4/2017

"-"

Hotel room was very good, spacious and clean. Breakfast (supplement) was up to standard without being spectacular. Reception was a bit chaotic, possibly due to trainee receptionists, but everything was sorted satisfactorily.

Guest rating:

21/4/2017

"Excellent hotel "

We stayed for 4 nights 14 to 18 April had a great time everyone was so helpful breakfast brilliant restaurant really good and not expensive .only one negative we had to pay every time we used the pool

Guest rating:

19/4/2017

"Lovely stay, great staff"

Hotel was lovely and very good value but I was disappointed that it was so far from the theatre when it was advertised as nearby.

Guest rating:

18/4/2017

"A very comfortable stay"

Staff very friendly and helpful. Fantastic breakfasts.

Guest rating:

16/4/2017

"**** says it all"

Guest rating:

13/4/2017

"-"

Lovely hotel stay. Room was clean and modern. Everything you could want.

Guest rating:

9/4/2017

"Hotel was excellent watch appreciate some works were not completed from change ove from holiday "

Guest rating:

8/4/2017

"Fantastic "

Would love to stay there again it was a great place to stay everyone was so nice

Guest rating:

2/4/2017

"-"

very clean, fantastic shower/wet room , bed very comfortable,little bit pricey for drinks in the bar but all together a great stay, good location

Guest rating:

2/4/2017

"-"

comfortable but in a twin room there should have been 2 water bottles and 2 glasses no 1 of each

Guest rating:

2/4/2017

"Crown plaza great hotel"

Hotel was friendly helpful. Lovely lounge to relax in . Beautifully decorated very clean. Would use again

Guest rating:

29/3/2017

"Beautiful Clean hotel"

Just a short walk from Kings Cross station makes this Hotel a perfect stop over. Greeted my friendly staff and then shown to a beautifully spacious room with lovely bathroom. Would defineitly stay here again.

Guest rating:

27/3/2017

"Best Hotel I`ve stayed in"

Guest rating:

18/3/2017

"-"

The staff were welcoming and friendly. Room was well designed, clean and bed was comfy. Spa area was a welcome pleasure at the end of a long working day. Food was lovely

Guest rating:

18/3/2017

"Nice hotel...staff need to smile!"

Lovely clean hotel, comfy beds, good food but the staff need to learn to smile and speak to their customers. The only friendly ones were the house keeping staff.

Guest rating:

16/3/2017

"Friendly, clean, good food."

Guest rating:

12/3/2017

"-"

1st class

Guest rating:

12/3/2017

"Will be fine once all areas of hotel upgraded and finished."

Guest rating:

12/3/2017

"-"

Was told on arrival that we had not ordered breakfast(not included) when i asked if we could book later was told restaurant was not open on weekend! Could not get a drink when we arrived either.(we arrived before check-in time). They did provide a luggage store facility. Hairdryer didn`t work but exchanged promptly. Poor provision of tea, milk etc n although given more when asked was a pain to have to keep asking! Also only one broken biscuit left for two of us. Bed very comfy n room clean. Git to the pool for quick dip sunday morn to be told that was an extra £3.50......simuch for facilities included!!

Guest rating:

10/3/2017

"-"

Great location for theatres and other touristy things. Good clean hotel lovely rooms.

Guest rating:

7/3/2017

"Beautiful "

Comfortable room, great location, lovely breakfast.

Guest rating:

6/3/2017

"Brilliant highly recommended "

Hotel was excellent very clean and tidy. Staff were polite and helpful.

Guest rating:

6/3/2017

"Perfect"

The hotel looked lovely in the pictures but when we arrived it was more than we had imagined, the pictures did not do it justice. Very clean and tidy, staff always around if you needed them and very friendly too. Our room was perfect for our weekend stay.

Guest rating:

5/3/2017

"Exactly what it says on the packet"

24hr reception which are lovely, swimming facilities, bedrooms are just great. No issue whatsoever

Guest rating:

4/3/2017

"-"

Everything was great except the shower/toilet layout. The shower only had a solid screen and no door or curtain so the water went everywhere - flooded the toilet floor. We had to mop up with towels. Even adjusting the shower head didn`t help. Had to go out for breakfast as the cost was excessive for a cooked breakfast in the adjacent restaurant but that is probably nothing to do with the hotel!

Guest rating:

27/2/2017

"Lovely refurbishment"

Was nervous arriving at the hotel as I`d had an email previously saying that it had changed from the holiday inn to crown plaza. So was just anxious incase turning up to a building site. Obviously this was not the case and the hotel was absolutely amazing. Brand new and just luxury. Would definitely stay there again.

Guest rating:

26/2/2017

"Lovely "

Friendly, clean, comfortable everything we needed for a girlie weekend away. Staff were friendly and helpful and food was great. Room was well equipped and we would definitely stay again.

Guest rating:

26/2/2017

"-"

Hi Hotel very nice staff very nice aswell. I thought the price of the breakfast for the kids was a bit to much £17 I think they should have separate price for kid because they don`t eat a lot. I did ask for some toast for them and was told I would have to pay the full price.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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