Hotel Score:
87% based on 75 reviews
Guest rating:
30/12/2009
"-"
I have requested 2 adults and 2 kids room, I got offered a suite, but when they arrived, there were no kids beds, and the whole family ended up sleeping in ONE bed!!! (Kids are 4 and 8!!)
We have paid a huge amount of money - for smthing which didn`t suit us despite our clear request on your web site re the rooms!!! It looks like your agency didn`t bother to request the beds at all! This is all very frustrating and we will book elsewhere next time
Guest rating:
23/12/2009
"Room and hotel location were good. Will use this hotel again."
Room and service were very good. Staff were very helpful and pleasant. Only criticism was breakfast (accounting for the fact the hotel was full) in the morning was a long wait to be seated and we were told to be seated in the reception area and we would be call when a table was available and this did not happen we had to eventually enquire after people who arrived later were seated.
Guest rating:
21/12/2009
"-"
Very poor service at breakfast. Not enough staff to clear and serve.
Guest rating:
31/8/2009
"over priced tea/coffee, soft drinks for children"
the room contains a few coffee/tea making facility,2 coffees and two tea, and no milk. I would like to have enjoyed more relaxing coffees in the evening and morning within my room without having to pay out landish prices as I was already a guest in the hotel.
The good point was the complimentary upgrade recieved because our room wasnt ready on time, this was an excellent side to your service as we were pushed for time and was sorted very quickly by the receptionist.
Guest rating:
21/6/2009
"we were put in an inappropriate room for 2 young children, which had stairs, we were then moved to a"
there were no pay for view movies, we had very few toiletries in the bathroom and only 2 towels for a family of 4. We had paid for breakfast included but were accused of trying to not pay for breakfast and chased out of dining room and told we had to go to reception. It was on the whole a disappointing hotel with staff who were not all polite and unhelpful. I would never recommend this hotel, having stayed in alot of London hotels, it is definately inferior and certainly not what one would expect of a 4 star. The Foyer was quite smart but it was more of a 3 star with 4 star price.
Guest rating:
26/5/2009
"Mediocre at best. Wouldn`t stay there again."
Breakfast was aweful.
The shower only worked if you used a towel to turn the knob. The hotel obviously knew about this but had done nothing about it. Towel rail fell off when we used the towel for the shower (!) and the hairdryerb didn`t work.
On the plus side, the staff were very helpful.
Guest rating:
25/5/2009
"Nice looking hotel, nice rooms, breakfast below average with some hot food, actually cold "
Rooms were decorated beautifully, however the poor pillows really let the whole thing down as they were most uncomfortable. Staff on the whole very friendly and helpful