Guest rating:

14/3/2011

"Good value, Friendly helpful staff, convenient"

Guest rating:

27/2/2011

"Visit to see West end shows and sights"

My daughter and I with my two grandchildren stayed at NH kensinton Hotel for 3 days. We were very pleased with our accomodation it suited us perfectly. We had a family room which the children loved very clean with everything at hand. The hotel was situated only a short distance from Earls Court tube station which was convenient for us to get around easily. We were very satisfied with everything and would certainly recommend others to stay there. No complaints what so ever. Thank you for a pleasant stay.

Guest rating:

23/2/2011

"Central and clean and modern"

Room was a bit on the small size but shower was fab... power power and more power

Guest rating:

7/2/2011

"Commendable"

Good service, excellent facility, clean and commendable

Guest rating:

23/1/2011

"Great location and excellent vaue for money"

The NH Hotel was a bgreat little find. The staff really helpful, we managed to check-in at 10.30am and when we got to our room we had a suite, the kids loved it, We slept downstairs and up the spiral staircase the kids were on a sofa bed up on their own floor with a bathroom and TV. The only complaint we would have is the bed was slightly hard for both myself and husband but other than that you couldn`t complain all for £105.00. Bargain and thanks very much to Hotel Direct.

Guest rating:

23/1/2011

"Great staff and spacious room"

Very helpful staff and clean, comfortable room for 3 people. Breakfast good value at £10 if ordered in advance. Convenient location. Would stay again.

Guest rating:

31/12/2010

"lovely modern very clean hotel . good value for money rooms are lovely"

the only thing that you dont expect is that you have to give a twenty five pound deposit for every day you are staying which your not told about until you check in.

Guest rating:

20/12/2010

"Excellent location. Rooms well equipped and clean though there was a very musty smell from bathroom."

Reception staff were friendly and helpful. The only negative was that residents could not be served alcohol in the bar after 11pm - and spirits and mixers were very expensive, even for London.

Guest rating:

6/12/2010

"Nice clean hotel, spacious rooms, friendly staff."

Guest rating:

30/11/2010

"good value for money and the staff are lovely "

we did not have the tea coffe replenished and when i called down to reception they said they would bring some more and they did swiftly - but only 2 individual pots of milk - no tea bags a small grumble but meant we did not get tea in the morning

Guest rating:

29/11/2010

"Great Hotel and location"

Bit disappointed in the breakfast, no fried eggs or beans

Guest rating:

27/11/2010

"no food available at 2pm on a friday afternoon??!!"

breakfast-very, very poor value for money

Guest rating:

15/11/2010

"Not the cocktail bar we expected!"

If you advertise the fact that you have a cocktail bar you should really employ a barman who can make cocktails! It would have been of great benefit to us if the hotel had displays of free street maps of London, tube stations and places of interest readily available for visitors to take and use.

Guest rating:

7/11/2010

"Excellent Quality Room"

We were very impressed with the lovely clean room with very spacious king size bed. The staff were also very polite. We did not have breakfast in the hotel but very much enjoyed our stay. The bathroom facilities were also very good with a powerful shower.

Guest rating:

2/11/2010

"-"

Would stay again ! found the hotel to be modern very clean and comfortable. Room had everything you could need, ironing board and iron, hair dryer, tea and coffee facilities. The staff were all very friendly and helpful. Breakfast wasn`t included in our price but not a problem used Gregory`s up the road who did two full english breaksfast for £10! Hotel located well for the Albert Hall and museums would definately use it again if coming to something at the Albert Hall.

Guest rating:

1/11/2010

"-"

We enjoyed our stay very much. Particularely appreciated the endless sunday.

Guest rating:

28/10/2010

"Good value for money."

We were very happy with the hotel; its location was convenient and the accommodation and service provided was excellent.. We would definiitely recommend this hotel to others.

Guest rating:

16/10/2010

"-"

Everything was of a high standard.The staff were very pleasant and helpful.Lovely fluffy white towels,very clean room and comfortable beds. The only complaint would be the price of the breakfast it was too expensive for us especially as my sister is vegetarian and we don`t have large appetites .The bus stop was very convienient right outside the hotel to take us into the West End as we are` recycled teenagers` and have free bus passes.

Guest rating:

27/9/2010

"great hotel.. lovely facilities.. comfy bed, nice white sheets! "

We were woken in the early hours by really noisy guests so my only complaint would be of them and perhaps they should have been asked to be quiet by hotel staff I will definately stay at this hotel again as I thought it was very good value

Guest rating:

26/9/2010

"Lovely and clean. Don`t know if our room is the norm - 6th floor (attic space) lovely large size "

Very clean hotel (any place we saw).Our room on 6th floor very spacious and had unexpected sitting area. Also very close to tube- Earl`s Court-.Staff efficient and friendly. Lighting outside entrance should be better -steps dangerous when dark - and air conditioning wasn`t working in our room. Lucky that weather was cool. Would stay there again

Guest rating:

28/8/2010

"Great rooms"

Great rooms, cheap parking, fantastic service what more can you ask for

Guest rating:

27/8/2010

"OK for the money and handy for sightseeing"

Our first room was very damp and smelled awful but as soon as we alerted the staff we were moved. Second room was fine. It is clean and convenient and the staff were all lovely.

Guest rating:

23/8/2010

"Excellent"

Very friendly, helpful staff - very good quality rooms, very clean, excellent facilities with a great shower. Within 5 minutes walk to Earl`s Court Tube Station - easy access via Piccadilly line direct to theatres within 10-15 minutes. Would certainly be very happy to stay here again in the future. Only slight criticism was the what seemed very expensive breakfast option, £18 each for breakfast seemed a little pricey, especially when considering there are numerous restaurants very close by that offer excellent breakfasts at just a fraction of the price. All in all a good stay and would recommend.

Guest rating:

17/8/2010

"Clean, decent size rooms, good price, friendly staff."

Guest rating:

5/7/2010

"The people - all friendly and helpful"

These are small points that would I believe help 1 - room 115 - the tile grout in the floor was missing - it felt sharp under bare feet and would be hard to clean 2 - room 115 - the minibar was not working - on such a hot day and night - it was a real shame the drinks were not cold. 3 - re breakfast - it would be helpful to have extra knives available rather than have to ask As mentioned - I was impressed with the hotel ethics and approach - I really liked the fun statements on the lift face and the mirror - many thanks

Guest rating:

4/7/2010

"Excellent, centrally located, staff friendly and rooms very acceptable - we`ll stay again!"

Guest rating:

2/7/2010

"Very pleasant, clean and well appointed room."

Helpful and pleasant staff.

Guest rating:

20/6/2010

"Great location, excellent value for money"

Perfect location with Knightsbrige just a 15 minute walk away..Bedroom was spacious but let down by a very hard, uncomfortable bed. Nice bathroom with a great walk in shower.

Guest rating:

17/6/2010

"Good but expensive"

Room OK for the rate I paid (£150) but not exceptional. TV in room far too small as was the TV in the bar area - my TV at home is bigger. Also for a 4 start I would expect a greater range of entertainment in the room, eg. more TV channels, and free wi-fi. Breakfast at £18 is ridiculous.

Guest rating:

31/5/2010

"Lovely clean and modern room, with friendly Hotel staff."

Well positioned for various sight seeing, ideal for our visit to the Albert Hall.

Guest rating:

17/5/2010

"-"

nice hotel,but wasnt expecting to be told they were no available rooms on arrival(at midnight) due to a "flood".had read that nh hotels have a habit of shifting customers to another hotel whenever it suits them and knew they were lying so told them i wasnt going anywhere as they had already debited my account,and they had better find me a room.after dealing with a rude,smirking guy for about 15mins,another customer arrived and to my amazment checked in without a hitch,at this stage i refused to deal with said member of staff any longer and finally got to speak to a more senior member of staff,who eventually found us a room.not the kind of welcome one looks forward to on arrival at a 4* hotel,however on returning to our room there was an apology note,complimentary drinks and 2 breakfast vouchers.would stay at an nh hotel again as they are usually clean and modern and good value,but will make sure to call ahead be sure my room is waiting for me,more like a nice 3*.

Guest rating:

14/5/2010

"Clean,comfortable and very satiafactory. Would stay again."

Guest rating:

4/5/2010

"Hotel was clean with the exeption of a large stain on the carpet, the staff were friendly and helpfu"

Guest rating:

22/4/2010

"Hotel was very comfortable and clean."

I was informed on check-out that breakfast was not included in your voucher that you sent them. We paid you directly for bed and breakfast.

Guest rating:

12/4/2010

"-"

the hotel was perfect location for everything we wanted to see in London and was a really nice area for walking about at night - these were the two main reasons I chose the hotel. the choice at breakfast was excellent and i will definately stay there on my next visit to London.

Guest rating:

12/4/2010

"Bar drinks ridiculously expensive"

Guest rating:

31/3/2010

"Great hotel, very clean and easy to get to, will use again."

Guest rating:

28/3/2010

"excellent recommended without reservation"

beautiful, modern clean. My wife is a tough judge and loved it

Guest rating:

25/2/2010

"A great value hotel that is comfortable and clean with a smooth service"

Guest rating:

5/1/2010

"My room was comfortable, however, there was a smell of dampness in the corner near the bathroom."

I was disappointed in the bar provision for the evening. I do understand it was Hogmany however, I did feel that the bar would have been better if someone had been in attendance all the time it was open. The range of wines was disappointing. There is no point of having a bottle of whatever on show if you cannot get one drink out of it. The breakfast was disappointing in that it was all pre-prepared and what should have been hot food was cool or in some cases cold. The drinks all came from a machine. However long the breakfast dining room is open for I feel it is the hotel`s responsibility to keep cooked food hot.