make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
25/5/2011
"Thistle Heathrow"
Check in was prompt and easy and room very clean and comfortable. Great rate especially for an overnight stop before or after flights. Would use this hotel again, and I travel often.
18/5/2011
"A GREAT START TO A HOLIDAY"
We were made to feel very welcome in this convenient hotel right by the airport we had a relaxing evening and fantastic meal in the resteraunt the staff were very tentative and helpfull and our room was very clean and comfortable We will definatley book again !!
9/5/2011
"Exceptional service"
I must take the time to congratulate the kitchen staff. the meals were of excellent quality, all of the staff I came into contact with were curteous and helpful. all other areas of the hotel were to a high standard and the food was so good I would come back just for that.
19/4/2011
"staff were excellent, food was excellent, room smelt very very strongly of cigarettes."
15/4/2011
"Very Good Stay and well looked after"
Good
6/4/2011
"Great Location, Would stay again!"
4/4/2011
"Check in fairly slow, but late on Saturday evening this was understandable. Staff pleasant and help"
1/4/2011
"-"
Our biggest problem was finding the way out of the hotel when we were struggling with suitcases and trying to get to a shuttle bus. Obviously we must have missed a sign and we ended up going out of a fire exit to get out of the building! Please improve the signing.
21/3/2011
"-"
really served the purpose of overnight airport hotel. No noise of planes, yet a lovely evening view of the airport from the dining room. A relaxing start to the holiday.
19/3/2011
"Excellent Staff - Helpful, Kind and Courteous"
Good value for money, close to Heathrow airport consequently very handy for travellers and one assumes that it is it`s raison d`etre. I found the staff made up for any hiccups that I encountered. I do think that maintenance might need to check the TV`s in the room, mine was not functioning though staff very helpful in wanting to repair it. I didn`t bother as I only wanted to watch the News, I prefer a newspaper. Rooms small but very clean and quite comfortable. The only thing I objected to was the Pounds 5 charge for room service, so that the cost of bringing a tray to one`s room was 5 Pounds...far too much as the meals were not inexpensive. The other was the antiquated used of wireless broadband which was way too expensive at 6Pound for 90 minutes. I would give the hotel a 7out of 10 and a 3 Star rating.
18/3/2011
"-"
The hotel bedrooms and corridors to them look like they need some refurbishment and renewal. Otherwise a very useful place to stay when catching or returning from a flight.
11/3/2011
"Dissapointing for a 4 star hotel"
Very dissapointing for a 4 star hotel........The rooms were tiny, no room for luggage at all. Breakfast and wifi are charged at a ridiculous rate. There is no fridge or mini bar in the rooms!
9/3/2011
"excellent would recomemd to any one thanks for evrething john @julie"
1/3/2011
"Did not stay as our holiday was cancelled."
1/3/2011
"Minuscule room tiniest double ever"
the bedroom was incredibly tiny.The bathroom was so small it was best to sit sideways on the toilet. the shower was clogged with limescale and dirt,hairs in the bath and on the floor altogether shabby. the breakfast was good but staff had difficulty understanding English and started to dismantle the buffet at 0920 despite breakfast being advertised as available until 0930
28/2/2011
"Very comfortable hotel. "
The Thistle Heathrow had everything I could have wanted for a one-night stay before an airport departure.
19/2/2011
"-"
I am afraid that we didn`t take up our stay as our holiday flight to Cairo was cancelled. We also have a night booked at the hotel for the 28th February, which would have been the return of our holiday and we would like to cancel this. Disappointment all round.
9/2/2011
"bar staff"
we arrived inbetween after 5pm and before 6pm on the 22nd of January we were informed that the resturant was closed and were shown a small bar menu list containing sandwiches and small bar meals which was fine as we had been tavelling for three hours no sooner had our sandwiches arrived we notice other people were getting a larger menu with proper meals on when we enquired why we did`nt have a choice we were told rather rudely that we ordered at five to 6 and the larger menu did`nt start until 6pm I think the waitress or bar staff could have been a lot nicer in her tone and explained that their was another menu in five or ten minuets How ever the rest of the stay was very good and helpful I would stay they again but I will probley eat before I get there
3/2/2011
"Within easy reach of Heathrow T5 by Hopper Bus. reception service is very good and helpful."
Will stay again, rooms are ample for a short stay. Staff are very helpful - Restaurant service is very good.
2/2/2011
"Reception very helpful and efficient, Room had every thing we needed for a one night stay ,the buffe"
30/1/2011
"Disappointed"
We did not rate the Thistle Heathrow as one of our better hotel stays. Reasons: It was more expensive in comparison to others at the same time of the year, it did not have lifts, the menus given to us upon arrival or in our rooms, were not the menus available at the restaurant, there were no tea-making facilities, we felt that the bar area was not welcoming or attractive, in fact the Thistle Hotel was very lacking in value and atmosphere compared with other hotels in the UK as well as the hotels in the many countries we have visited.
30/1/2011
"Too close to the aircraft taking off so noise is dreadful. Too far from the terminals."
This hotel is an awful building with miles of corridors and an unfriendly atmosphere. When I arrived every single member of staff had a strong foreign accent and I had to get them to repeat statements! The hotel is inconvenient for the terminals and so near the T5 runways that the noise of aircraft is apalling. I shall not stay in this hotel again, or book into another Thistle hotel.
20/1/2011
"Hotel looked rather tired but bedrooms very clean, and food better than expected !"
20/1/2011
"Do not book this hotel "
17/1/2011
"Disgraceful hotel not worthy of 4 stars room shabby and cold hardly slept really dissatisfied"
13/1/2011
"Good sized room, complicated heating, no tea/coffee facilities"
A good sized clean room, the heating/air conditioning unit was a bit complicated to work out and quite noisy, so not an ideal choice for a winter stop over when a good sleep is wanted.No places to buy food close by, a macdonalds is at the end of the village, a couple of pubs in the village were closed, so no food available there. The bus connection to the airport runs half hourly starting at 5am, £4.00 single fare
9/1/2011
"Good for 1 night staying"
The Hotel is very close to the airport. Taxi is around 8 pounds so if you aree 2 or more the hoppa bus is not convenient. There is also a free bus. The rooms are very small and there are not fridges. Despite what they advertise te fridges are not available on demand. Laundry is not available during the weekend as well. The personell is very keen to help but poorly trained and with little experience. The heating is funny and blows cold air once the set temperature is reached. I would stay again but not more than one night.
8/1/2011
"Clean and good value"
The Thistle Heathrow was very good value. Easy to get to and from Heathrow Terminals on the Hotel Hopper, quick check-in and check-out, clean and comfortable room, and free wake-up service to catch our flight.
6/1/2011
"our room stunk of smoke,all needed modernation,meal in the restaurent was not nice,a lot of the othe"
other rooms heaters did not work.value for money i give it 3 out 10
28/12/2010
"-"
Overall my stay was good, helpful staff, location was superb, bedroom and breakfast were excellent for the price I paid. The only downside was the cost of drinks and food. I travel abroad at least once a month on long haul and this was my first time at Thistle. I will stay again, but eat and drink elsewhere. As I said, food is good, but very expensive. Richard Moore. UK
30/11/2010
"disappointing. cold, heater luke warm, bathroom ceiling falling badly, noisy."
24/11/2010
"Value "
I booked 4 rooms for myself and 3 collegues prior to flying to Japan on a work trip. The service in the bar in the evening was very poor, although the restaurant food and service was very good. Breakfast was a rip off at nearly £17. Two of the party had a hot drink and toast which is crazy and left a bit of a sour taste.
7/11/2010
"-"
Easy to book on phone with helpfull staff. Friendly staff at the hotel - Heathrow. Good value for money (second night as it was 2 weeks in advance),in term of accommodation. Clean and tiedy room. Problems: 1.Not so easy for the taxi from London to find the place (poor sign on main -Bath Road) 2.No hot water on the 2nd day (7th Nov) for mechanical reasons which was understandable, but the staff should have sent out automatic messages to all rooms on regular basis. 3.Saw more than few MICE in the Restaurant at about 11 pm on 6th Nov. I reported to the Kitchen staff, who could not speak English. Then reported to the managers on the night and the folloeing morning. THIS IS SERIOUS. Will consider reporting you to the health authority. I assume the problem is due to - cut cost, and low paid staff with lttle understanding of the UK standard. Will consider coming back to the hotel but would not eat in your restaurant.
30/10/2010
"Tired Decor in the rooms, needs a refurbishment"
28/10/2010
"-"
great food, bit slack on the service and house cleaning.
24/10/2010
"Not as advertized"
Was advertized as full Irish breakfeast included, when we went to get breakfeast was told it was not. Ordered room service and it took 45 mins.
23/10/2010
"-"
A very comfortable stay and very convenient situated at Heathrow for us. We were satisfied with facilities at the hotel and would choose to stay if we needed to in the future.
22/10/2010
"Highly recommend - convenient to all Terminals via frequent Hoppa Bus. Good value."
Very happy with Thistle - staff courteous, friendly & efficient. Help with luggage porterage if required. Room very clean with all amenities. Aircraft taking off at night did not disturb due to good soundproofing. Bed comfy. Hoppa Bus at door (£4 one way, £7 return). Taxis are £15 one way to T4! Only negative was I thought the Cafe menu was a little unimaginative (I`m a vegetarian) - restaurant carvery a better deal for those meat eaters!. All in all a very happy, stressfree experience and one I would not hesitate to repeat!
21/10/2010
"Smooth and efficient check in/out. Room conveniently located "
Room was convenient but temperature cold. Bed comfortable. Linen smelt fresh. Decor in and carpet need of refreshing.
20/10/2010
"Enjoyable stay"
The hotel is 15mins away from the airport by hoppa bus, easy to get to and easy to return to the airport. The price was fair, and the restaurant and breakfast were both excellent. The service from the staff was also excellent. Rooms small but comfortable.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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