Crowne Plaza London Kensington reviews

Guest rating:

24/10/2008

"Professional and friendly service - fabulous location"

Guest rating:

24/10/2008

"Friendly staff, clean & comfortable rooms, excellent breakfast and good location. "

This is the second time I have used your hotel and have recommended it to other friends and colleagues travelling to London. The facilities, staff and location are excellent.

Guest rating:

23/10/2008

"Good location"

Renovation work going on though not noisy. Room was a little dated so probably hadnt been renovated as yet. First morning asked for more milk in room but it never came. Also they tried to make me pay for our extra bed even though I had already paid for it!

Guest rating:

8/10/2008

"i would go back agin "

we had a great stay in the holiday inn the hotel was over booked and we got up graded with no hassle the manager was really nice the breakfast was good

Guest rating:

6/10/2008

"Clean And Comfortable."

Guest rating:

23/9/2008

"great hotel and staff, many thanks!"

Guest rating:

17/9/2008

"Building work"

Generally very pleasant in excellent location for Natural history museum etc, currently undergoing extensive refurishment work on ground floor. This starts around 8am and is sheduled to continue, according to the duty managers own admission, until 11pm. This is despite written assurances that the work will not impact on stay. Suggest at the vey least ask for room on floor six or above on booking or avoid until after work unless hammering lulls you to sleep.

Guest rating:

15/9/2008

"A superb hotel just 1 minute from the Underground. Nice and modern room which we found ideal for a "

Guest rating:

15/9/2008

"Fantastic, clean accommodation with excellent service"

Guest rating:

11/9/2008

"Very clean, excellent reception, services are prompt, overall top quality"

Guest rating:

3/9/2008

"Good location near tube and buses. Staff courteous and helpful at all times. Rooms comfortable."

Staff in all areas of hotel could not have been more helpful and were very friendly and courteous. Concierge extremely helpful with directions and information re London. Rooms were clean, comfortable and quiet. Breakfast excellent. Location ideal for buses and tube. Excellent value for money and will definitely return,

Guest rating:

3/9/2008

"-"

Location v good and accessible. Family rooms are small. Breakfast very good. Garden at the back fantastic particularly for children.Would stay again but would advise two rooms with connecting door for a family of 4 or more.

Guest rating:

2/9/2008

"Right in the middle of things"

Travelling with children has it`s own set of problems. The location of this hotel removed a lot of the normal ones. It is situated opposite Gloucester Road Tube station a most of our planned days out involved only a single tube trip. The museums are only a short walk away too. The Hotel was very comfortable and the family room was big enough for 4 with out feeling cramped. The rooms were very quiet, hard to believe a busy main road was right outside.The welcome bowl of fruit was unexpected but much appreciated. Breakfast was very filling, very good with 2 growing boys and kept the " Mum I`m hungry" routine down to a minimum. Would stay at this hotel again next time we go to London

Guest rating:

1/9/2008

"Some development/upgrade work on-going"

Guest rating:

1/9/2008

"most enjoyable stay and the staff were all very helpful, polite and professional."

Guest rating:

31/8/2008

"Excellent friendly and helpful staff."

Shame we had a disabled bathroom - bit hard on the back. Otherwise everything very good.

Guest rating:

31/8/2008

"good service, clean, good location"

Guest rating:

31/8/2008

"-"

this is a convenient, if pricey, hotel for me because of its closeness to the tube. On this occasion the room (208) stank of tobacco. It was awful; I had to sleep with the windows open, or the air condo on, but of course nothing works. The hotel staff blamed me, and by implication yourselves. I had not asked when booking for a non smoking room. Their indifference surprised me; they said they would send someone to "refresh" the room, but never did. ( I accept it would only have added another smell ). They said they would see if another room could be made availlable, but this was just a put off. No contact was made. All the staff seemed French; perhaps the Americans are moving out of this brand. I think the brand is off the boil. I had a sore throat, a hacking cough and three very miserable nights. I would avoid this hotel in future is possible.

Guest rating:

28/8/2008

"Construction work in hotel"

Guest rating:

27/8/2008

"Excellent value for money"

Minor comments: biscuits and semi-skimmed milk with tea & coffee facilities in room

Guest rating:

27/8/2008

"All facilities provided to a high standard"

Staff - all I met were polite and courteous Thankyou

Guest rating:

27/8/2008

"Clean, well organised, friendly staff"

Guest rating:

25/8/2008

"Everything was ok for us"

the room was big and fine but we would prefer 1 double bed for the parent and two single bed for the children because we have a son and a daughter but we forgot to ask for.

Guest rating:

21/8/2008

"2nd visit to this hotel dissapoined we were not informed of refurbisment work going on at present"

The downstairs sports bar was closed due to refurbishment whci we were not informed of? also we were asked to pay for one persons breakfast when we had already paid yourselfs direct for 3 people at this hotel, the holiday inn informd us that only 2 breakfasts had been paid for so we had to pay £27.90, i would be grateful if you would look into this for me as we feel we have been mislead by the price given to us thinking this was fully paid

Guest rating:

19/8/2008

"-"

fab breakfast, excellent room and beds yet problem with room 315 - couldn`t shut window hence noise at night. Window looks damaged

Guest rating:

18/8/2008

"Quite okay. Freindly staff, great location and good buffet breakfast."

As said ok with some minor flaws. Try getting a room away from Cromwell Road, then you can sleep with your window open.

Guest rating:

18/8/2008

"-"

My room was next to the lift. One lift was out of order but was repaired at the end of our stay. On the last night the repaired lift doors shuddered everytime they opened, consequently this resulted in a sleepless night for me as it was like a train shunting into the bedroom. Other than this I was pleased with the hotel.

Guest rating:

17/8/2008

"-"

Really nice hotel. Very easy to reach by road and ideally situated for the underground and all major attractions. Breakfast good, didn`t try any other meals but they looked lovely. Staff very friendly, helpful and courteous. Would definitely recommend and would use again. Thank you!

Guest rating:

11/8/2008

"Ideal hotel for families, particularly liked having a garden - unusual in central London"

Rooms comfortable, breakfasts excellent. Well positioned with Gloucester Road underground just across road. Staff efficient and friendly. Have stayed four times with grandchildren.

Guest rating:

8/8/2008

"staff lift did`nt spoil stay"

would love to stay again. the staff were very friendly and helpful, even though the hotel is being worked on.Very clean.

Guest rating:

8/8/2008

"-"

central, clean, friendly staff and value for money!!!! Excellent

Guest rating:

6/8/2008

"Staff very effiecient and polite but rooms especially bathroom needed more attention"

would stay again but did not like the fact they actually took £50 off you IN CASE they needed to charge for extras. All hotels i have stayed in have always just taken credit card details should extras be incurred.

Guest rating:

6/8/2008

"Lovely Hotel Good Location "

We stayed at this hotel during a short family break with our 2 children aged 9,12. Hotel location is good only yards away from Gloucester Rd tube station. Within walking distance of many museums and restaurants including KFC and BurgerKingRoom was a good size very clean with good facilities. Within minutes of reaching our room reception phones to check we had no problems. My daughters highlight was reading in the services that she could get a goldfish for her stay this was promptly delivered to our door my the concierge and named `Ken`. breakfast was excellent with a good range of hot and cold food served on the buffet. the hotel seemed to be frequented by mainly Americans and business men/women. In all a lovely hotel which we would use again on any visits into the capital.

Guest rating:

4/8/2008

"Had to wait for the room which was still not ready after 3pm. We were not the only ones"

Guest rating:

4/8/2008

"Good size room for a family of four."

Staff really friendly and helpful. New conceirge only working for 2 days at the hotel most helpful and welcoming. Sian Lloyd

Guest rating:

4/8/2008

"-"

We found the hotel to be a excellent location, with very friendly and attentive staff and the breakfast was superb. All round it was first class and we would certainly recommend it and we will be back in the future

Guest rating:

4/8/2008

"great hotel"

good food ,very clean had everything you would expec t from this range of hotel

Guest rating:

3/8/2008

"good hotel & location to shops & tube "

excellent choices of food for breakfast - clean & tidy rooms, very comfortable. helpful staff. lovely gardens at rear peaceful but not when work was going on. close to shops, across from tube station. very dissapointed about the building work going on & not being told before booking because work started early in mornings. will be a lovely hotel when extension is finished and would stay again next year after work is complete.

Guest rating:

3/8/2008

"Excellent start , bad finish!"

We arrived at the hotel and the staff we very friendly and the room was clean , although the room smelt as if the the previous occupant had been smoking. The room was very hot and the air conditioning seemed to pump hot air around the room consequently our sleep was disturbed the morning we went down to breakfast and had to wait twenty minutes to sit down as there were no clean tables , which was irritating. When leaving we decided to leave our bags at reception while we look around a museum which was fine until we went back to collect them and had to wait 30 minutes to retrieve them as the doorman could be found , we asked the receptionist who seemed to take great offense at being asked about our bags as this was obviously beneath her! The receptionist grimaced several times and mutter under her breath while we waited for the doorman. I am in a service profession and I do not consider it upsetting when I have to provide customer service !!

Guest rating:

29/7/2008

"-"

Hotel staff very helpful. My one gripe is that though we booked one room for four people, breakfast was only provided for two people, and no mention was made of this at time of booking. Breakfast cost £14.95 per person so there was a potential extra cost of £59.80 for the two mornings. This made the package deal a lot less attractive.