To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
9/7/2015
"£300 for a campbed?!?? "
I booked for a triple room, they called it a "triple deluxe room" but when we got there they had squeezed in a camp bed for one of us to sleep on!! There wasn`t room to get past it to get to the bathroom so you had to crawl across it on your knees. Not at all what someone would expect for £300 even in London. We won`t be back.
5/7/2015
"Small standard room, bathroom to small , not enough space for two people in comfort"
Standard room to small ,bathroom not enough space , charge for wi fi disappointing, staff excellant
1/7/2015
"Nice hotel with good facilities. Roomy high standard bar \ reception area."
My room was smaller than I expected and needs refurbishing. The staff were very good.
1/7/2015
"Very good ambient. Hospitality 100%"
Recommended for guest
26/6/2015
"Room not ready on arrival even though we arrived after the 2pm check n."
Arrived at 25 minutes past 2 and our room was not ready, we were told it would be ready in 30 minutes but it was not, after more than an hour when we complained we were apparently given an upgrade, if this was an upgrade then the original room must have been tiny. We were told that your room is not guaranteed until 6pm, this is not stated on the website. Later on the evening we came back wanting a drink in the bar, there was water poring through the ceiling, not anyone`s fault, however we wanted a drink, cautiously we could get room service but not buy anything and take it to our room! We then ordered room service and the very polite member of staff did not understand that the term `discretionary charge` meant that we can choose to pay it or not, I suspect that a lot of customers just pay this charge without understanding what it means! All the staff in this hotel were very polite and helpful apart from the so called manager who did not seem to be able to make any decisions.
23/6/2015
"-"
Wifi should be free for a modern business, tourist hotel. Over GBP9 for one day is a reason I would not stay again
22/6/2015
"Room made up as double when twin booked. No bath available."
16/6/2015
"-"
Good location. Good value Dinner and Breakfast good. Staff very friendly. Only criticism was that on checking in two rooms allocated for friend and I had been changed when we later collected the keys and we had been placed on a different floor at different ends of the hotel. Managed to change again however and allocated another room opposite mine.
13/6/2015
"Professional, friendly & helpful staff. "
This is the second time I`ve stayed at Kensington Close a Hotel and would definitely stay again and recommend to anyone.
11/6/2015
"EXCELLENT SERVICE "
9/6/2015
"Good central location."
We found the hotel to be clean and comfortable and in a location ideal for visiting shops, museums etc., with good access to transport (underground rail services, buses). Breakfast was good with ample choice to suit all tastes. Staff were pleasant and helpful, especially so at check in on arrival. I would certainly recommend it to anyone contemplating an overnight or two in central London without it costing the earth!
7/6/2015
"Splendid service here"
Although I ticked the "GOOD" box, actually this hotel is VERY GOOD. Splendid service, efficient and friendly- all staff have a smile and a welcome word every day - concierge is very good with local knowledge ready to hand- very helpful . We stayed for 4 days, so had plenty of time to sample things. We were offered an up-grade to an Executive room, which, although small, ( 1st floor rooms are smaller than those on higher floors, )was comfortable and spotlessly clean - Molten Brown toiletries most acceptable. Breakfast was very good and the staff cope brilliantly with the large number of guests. Only one small criticism: In our opinion the food served in the evening is not as good as at breakfast. That said, we would not hesitate to stay here again.
7/6/2015
"Very satisfactory visit"
TV in bedroom (211) partially obscured the mirror on the wall. Hot water was very hot in hand basin but only just adequate in bath!
6/6/2015
"Nice hotel"
Nice hotel, friendly and helpful staff. A bit disappointed of the room size and had to pay for the gym.
5/6/2015
"Good hotel in a great location"
Got a great deal on this hotel through hotels direct. It is literally just round the corner a 2 minute walk from High Street Kensington subway and shops. Very small twin room (beds were together and no room to move them apart) but it was a super deal and it was lovely and very clean...suited me perfectly as i was on my own. Had lovely clean ensuite, tv , fridge , kettle etc . This is a large hotel but all the staff were very friendly and welcoming nothing was any trouble. Pool area very nice and clean as well. Didnt eat here so cant comment on food but breakfast was as good as buffet breakfasts are. No complaints. Would definitely return and recommend to friends.
30/5/2015
"Showers on the 7th floor worse than useless"
Bar prices high even for London. The information that a "discretionary" service charge of 12.5% will be added is in very small print on the back of the menu and difficult to find. The bill was presented without any reference to the discretionary bit. We stayed on the 7th floor and I have had more powerful showers in remote 3 star hotels in SE Asia.
29/5/2015
"-"
The hotel is very well maintained and very clean. I found the room very small and closed in. It did not match the appearance on the web site. The staff were excellent. Very polite and helpful. I would recommend this hotel.
27/5/2015
"Excellent location for my needs. Staff very helpfull and considerate"
Nothing negative to report. Most things are to a very good standard. I didn`t use the restaurant or breakfast room this time. Pillows were very `tired` and past their `sell by` date in my opinion.
27/5/2015
" Very basic room small object to paying for Pool and gym room empty for 8 hours not cleaned no wifi"
Have stayed at this hotel over the last 7 years but for the money this time was very disappointed not a 4star hotel even though it has had a make over you have to pay for everything lifts not working a lot of money for room only have had better In central London with a lot more facilities
24/5/2015
"Enjoyed our stay very much. Very central for a lot of attractions. "
Beautiful impression on arrival but rooms were a little disappointing. Beds not terribly comfortable and bathroom odd shape. However very clean and serviced well. No guest information in room which was strange, no bottled water or biscuits. Felt that the service charge on everything was a bit high and there did not see any warning of this anywhere. Food was very good and the staff were excellent and would have preferred to tip personally not through service charge. Door personnel (David) in particular were wonderfull. Thank you we look forward to coming back in the future.
17/5/2015
"First class hotel"
Brilliant stay, comfortable clean room, breakfast great, staff very friendly. Good value for money. Wouldn`t think twice about going back.
15/5/2015
"Fantastic service, all staff were amazing. Room clean and adequate. Freshly cooked breakfast. Would "
Fantastic stay with outstanding staff looking to go WOW customers, would definitely return and also recommend
15/5/2015
"Really nice hotel, excellent service"
8/5/2015
"Staff were all very helpfull. Would recomend to all for a short or long stay in London. Thanks "
1/5/2015
"Awsome. New, stilish with exelente staf."
Smal, but Nice rooms in an awsome hotel with good food. Recomandes.
28/4/2015
"-"
Staff very helpful and courteous at all times. The public areas are beautiful and comfortable. The towels are always soft in the bathroom.
28/4/2015
"Our"
27/4/2015
"-"
Very clean and tidy hotel with good facilities and would definitely recommend
27/4/2015
"-"
Just what we needed. A very comfortable hotel close to good restaurants and the Royal Albert Hall.
27/4/2015
"Lovely hotel, great location"
Kensington Close Hotel is in a great location. Our room was a bit small but everything worked and we will visit again.
25/4/2015
"Great room service! Quality food at midnight :)"
24/4/2015
"Nice hotel, a shame about the rooms."
24/4/2015
"Would have been excellent but for bar prices, also hidden £1 service charge on top of drinks menu"
Fantastic breakfast. Very friendly staff. Only a short tube journey from the theatre and other places of interest. Good shops, coffee shops and Kensington park close to hotel. Most enjoyable stay. Would stay again.
23/4/2015
"Great value for money for a central London hotel"
22/4/2015
"Great room, great people"
One night stay. All staff polite, smiling and helpful. Clean and comfortable single room with tasty breakfast.
22/4/2015
"Not 4* Basic"
Very cold room very basic for a superior. Would not recommend.
16/4/2015
"-"
Overall a good hotels in a great location. Staff are pleasant and helpful. The only negative is the charges for the leisure facilities. 8. 50 was too high per session. I think this should be charged per 24 hours as I would ha`ve used the facilities on my arrival in the evening and in the morning before I departed. Thanks
12/4/2015
"Excellent hotel friendly staff"
11/4/2015
"Kensington Close - close to everything we needed !"
Excellent staff. Nice room (shame only a tiny window / no view) - great restaurant and common areas - pool looked good but did not realise it was £8 pp for a swim till we got to the pool desk - a shame as the first picture that comes up when booking is the pool so assumption is that it`s part of the price- but it is an extra charge
9/4/2015
"Very friendly staff, super clean, excellent value."
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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