Jurys Inn Custom House reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

94%  based on 120 reviews

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Guest rating:

8/3/2013

"-"

Brilliant hotel. Staff very friendly and efficient. Rooms spotlessly clean and very well equipped and comfortable. Convenient location for either business or pleasure purposes. Breakfast was great and room service reasonably priced. Have stayed at this hotel four times now and would definitely recommend it.

Guest rating:

26/2/2013

"Small"

I booked a family room which i though would be a double and two single. however it was a double bed with a couch bed. one of the girls ended up sleeping on the floor as it was too small to fit 2 kids in it.

Guest rating:

19/2/2013

"-"

Excellent staff and very friendly and helpful, only criticism was forgein Staff got some orders wrong due to language barrier. Orther than that hotel in great location, food was of high standard and rooms were very clean.

Guest rating:

19/2/2013

"-"

Great hotel, very clean and staff were great. Breakfast is amazing nicest I`ve ever had in a hotel. Will def use hotel again.

Guest rating:

18/2/2013

"Great value for money - very central for everything in Dublin City. Will stay again."

Guest rating:

3/2/2013

"very nice and relaxing hotel"

Guest rating:

3/1/2013

"Beautiful rooms, spacious and stylish."

This hotel is in a great location, just 5 or 10 mins walk into the centre of Dublin and was really good value. It felt like a 5 star hotel. lovely spacious rooms, friendly helpful staff and great service. The food in Olys was excellent, maybe just a little expensive but we all really enjoyed the food and the wine. I would definetly recommend this hotel.

Guest rating:

30/12/2012

"great value good service and great location"

Guest rating:

14/12/2012

"Dreadful Coffee"

Costa coffee is available and advertised in the foyer but unless you pay extra what you are served at breakfast is a dire brown liqud proporting to be coffee. Too awful. How much would it cost to serve decent coffee and think how much it would improve your reputation as a hotel chain.

Guest rating:

21/10/2012

"-"

great location and helpful staff. breakfast excellent.comfortable room with river view.

Guest rating:

15/10/2012

"Staff welcolming and exceptionally helpfull. "

Centrally located for all major attractions for Dublin. Airport transport link directly outside hotel. All other transport links within 5 - 10 mins walk. Hotel rooms well equipped and very comfortable. Hotel staff are all very courtious and helpfull. The buffet breakfast is plentiful and of exceptional standard. A good choice of reasonably priced Evening meals in the restaurant. Highly recommended

Guest rating:

15/8/2012

"room, service and food excellent"

ideal location for exploring Dublin. Rooms were clean and comfortable. when we stayed it was very warm and no air conditioning. Apart from that would recommend.

Guest rating:

9/8/2012

"excellent breakfast"

slighltly noisy during the night with the window open. my pillow was too hard, did not give enough

Guest rating:

29/7/2012

"Never stayed at Hotel"

Guest rating:

11/6/2012

"-"

Really enjoyed my stay will definitely stay again

Guest rating:

2/6/2012

"Pillows too hard and too full, just a personal thing so probably not a problem for others. "

Guest rating:

21/5/2012

"-"

Great place to stay, staff friendly and welcoming. Room clean and bed comfortable withvextra pillows. Lovely range of breakfast buffet. A bit of a walk to the centre so not ideally suited or the infirm. Would stay there again.

Guest rating:

20/5/2012

"Excellent Stay"

A most enjoyable stay, very clean comfortable room, would stay again and no hesitation in recommending it to others.

Guest rating:

1/5/2012

"fantastic location for families going to Aviva or O2"

Guest rating:

30/4/2012

"Clean rooms, friendly staff, good location for the heart of the city"

Guest rating:

14/4/2012

"Fantastic value for money"

Guest rating:

4/3/2012

"Great value. Great base for Dublin city. Lovely pub"

Guest rating:

1/3/2012

"Efficient, friendly and helpful staff. Very comfortable room."

Guest rating:

27/2/2012

" 24th - 26th Feb 2012 Great location and friendly staff."

The breakfast servery is very chaotic with people going in all directions carrying hot plates and hot drinks. Would be much better if there was some sort of one way system at the servery. Also, 1 gentleman had a glass explode in his hand when he put hot liquid into it, luckily no-one was hurt.

Guest rating:

26/2/2012

"Will use hotel direct again.many thanx."

Excellent service from both hotel direct and jury`s hotel.

Guest rating:

19/9/2011

"lovely rooms very comfortable freindly staff breakfast very good value"

Guest rating:

4/8/2011

"-"

A really enjoyable stay at Jury`s. Would return!

Guest rating:

1/7/2011

"Fantastic Hotel, Highly recommended - Look no further!"

Would definitely recommend Jurys Custom House in Dublin. The staff were extemely helpful even allowing us to check in at 8am upon our arrival. Nothing was too much trouble for them.The hotel was competively priced but the accomodation is first class! Very conveniently situated for a city break and would not consider staying anywhere else in Dublin.

Guest rating:

27/5/2011

"Good Location "

Guest rating:

24/5/2011

"Comfortable, clean and convenient."

Overall a good ,conveniently placed hotel for city touring and access to the ferries. The only dissapointment was the lack of convenient hotel parking.

Guest rating:

1/4/2011

"Noise/ Broken door"

Noise from next room ruined the whole stay from 3am right through until about 7am. Door didnt locked when closed, had to pull out lach by hand then shut to secure door, this was a bit of Inconvenience. When we approached 2 separate members of staff they could not understand english. Rooms we`re very clean and tidy. just a few minor disappointments but it is those that you remember.

Guest rating:

21/2/2011

"Staff were fantastic, food was great and we had a wonderful trip, thanks "

Guest rating:

17/2/2011

"Great location for events at O2"

Great hotel with easy access for O2 and City Centre. Convenient when travelling from the North and use the port tunnel. This allowed our son and friends to go to O2 and we could walk to city centre in 10 mins.

Guest rating:

8/1/2011

"Could not stay due to child being in Hospital"

Dear Sir/Madam, due to our son being Hospitalised we could not travel to Dublin and stay at Jury`s, My wife did telephone to advise you of this, but was not thanked and had no recognition of syphathy or anything. We were very much looking forward to our stay at Jury`s, as we have heard so many good comments about it. Obviously compassion is not one of your reception staff`s strongest points. We were also advised that Jury`s were not in a position to offer us our money back...although we never actually asked or expected this, especially at a time when our child is very sick in Hospital after being diagnosed with Diabetas.

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Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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