To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
20/7/2011
"A nice compact hotel situated in a quiet street between Kensington High Street and Earls Court."
Received a great welcome at reception and escorted to our room. All the staff were most pleasant and cheerful. A little confusion at breakfast as our booking included continental breakfast; but were offered cooked breakfast by staff which we accepted. On check-out were requested to pay extra for it. Other residents experienced same. Otherwise a great place which we would certainly recommend.
Hotel response from Manager
23/1/2012
Thank you for your review. Unfortunately, everyone is offered a cooked breakfast if they would like it, this is why we leave a menu on the tables with the prices so guests can decide if they wish to pay for a cooked breakfast. Apologies for the confusion, this should have been explained at check in. Hope to see you again! Lea
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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