To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
2/10/2012
"-"
excellent accommodation, friendly helpful staff, good city position, Would use again but understand that the premises are being built for corporate business/club members!
1/10/2012
"Rude staff...unfortunate for another wise nice place."
The location is great. The rooms are set out well. However, the air conditioner I our room was broken and didn`t get fixed in a 48 hour stay. One stay member, Christine, abused us for asking that it be fixed. Would never stay there again while that staff member worked there. If that behavior is condoned by the ORGANISATION, we`d never stay at any of there hotels again.
1/10/2012
"Excellent room and all the staff friendly, polite and helpful."
A most pleasant experience staying at this hotel and would definitely return next time I visit London.
1/10/2012
"Very nice!"
Very good hotel, nice and quiet location. Lovey decorated rooms, nice furniture, nice bathroom. Hotel not finished yet, work ongoing. The breakfast was poor (but free), understandable due to the circumstances. Suppose this will be better when the hotel is finished. Missed a small refrigerator and and safe in the room. But overall a VERY NICE hotel; we will be back!
1/10/2012
"Best hotel I`ve slept in, in London."
Wonderful clean, modern hotel. Yes it`s still being built but that didn`t ruin our stay. Staff are fantastic. Really satisfied with my nights sleep.
1/10/2012
"Could not fault the service"
Although we booked the Club Q Lincolns Inn, due to a booking glitch we were transferred to their sister Hotel at Trafalgar Square. The service and accomodation was excellent, the location probably one of the best we have had on visiting the capital and would highly recommend this hotel to anyone looking for a stay in London. If the other Club Q hotels are of the same standard we shall definately be using their services again in the future. Excellent !
30/9/2012
"so good WILL be booking again"
The rooms where lovely and the beds where super comfortable had a great nights sleep. Very clean through out the whole hotel and the reception staff where extremely helpful
30/9/2012
"-"
I was expecting a very small, shabby room but was pleasantly surprised. Although the room was small, it had everything we needed and was very nicely furnished. We would definitely use the hotel again.
30/9/2012
"-"
extremely good value for money. great location,friendly staff.
30/9/2012
"-"
New hotel, beautifully appointed with a lot of multimedia. Great value for money.
29/9/2012
"Hotel was clean and tidy. Nice polite staff. Easy check in and out. "
28/9/2012
"A great hotel in a quiet area, but close enough to walk to all the Central sites and shopping areas."
A lovely hotel, with pleasent decor, our room had all the modern facilities we required for a nights stay. Would recommend staying here, and will certainly book to stay here again. All staff where friendly and attentive. As the restaurant wasn`t ready we were offered a complimentary breakfast, which was a great. Would difinately recommend this hotel.
26/9/2012
"Gorgous hotel"
Absolutely gorgous hotel and very welcoming. Will definatley be staying there again and the price was very good. Clean rooms and well set up, enjoyed our night. Best hotel!
25/9/2012
"-"
WE RECENTLY STAYED AT CLUB Q AND WILL DEFINATELY BE STAYING THERE AGAIN.THE HOTEL IS SPOTLESSLY CLEAN AND VERY MODERN.STAFF WERE VERY FRIENDLY AND HELPFUL.IT,S ALSO IN A VERY GOOD POSITION
25/9/2012
"-"
Very impressive hotel conveniently located.
24/9/2012
"Good hotel Good location but building work on going "
24/9/2012
"Very comforable Hotel, in a good location. "
24/9/2012
"Fantastic"
A modern hotel in the heart of London with good access to theaters and shopping. There was some construction work under way in the basement but this caused no inconvenience at all. The hotel included a free breakfast and all rooms provided great internet access.
23/9/2012
"Club Q"
Lovely modern clean hotel. Away from noise but close enough to walk to west end highly recommended.
23/9/2012
"great location"
We really enjoyed our one night stay here. Staff were most helpful and offered us one of their newly built rooms which was a nice touch. The complimentary breakfast served in the restaurant adjoining to the hotel was very good with excellent coffee. Would certainly stay here on our next visit to London.
23/9/2012
"-"
Room was excellent and good value for money
23/9/2012
"-"
Very clean rooms and helpful staff.
19/9/2012
"excellent"
top hotel everything top notch fully recomend this hotel and hope to be back soon thanks for a great stay ideal for any of the shows and all the sites
17/9/2012
"Highly recommended!"
Lovely hotel room, great value for money, 5 minute walk from Covent Garden Market and all Theatres in the area. Staff are very polite, it was a pleasure staying here. Will definitely visit again!
17/9/2012
"Had a very comfortable stay!"
16/9/2012
"Very accomodating - good service."
16/9/2012
"Nice quiet location short walk from centre of Covent Garden"
Modern rooms, comfy bed. Air conditioning on in room, but control panel in room did not work so could not turn it up or down. At the moment building works at hotel and so given free breakfast at Pitcher and Piano nearby. Breakfast rather shambolic but ok for a freebie.
12/9/2012
"Could not fault it!"
Ideal location, 2 mins from Holborn tube and 15 walk to Piccadilly - Perfect! Although not fully open (breakfast room/restaurant not finished), we were greeted warmly, our room was lovely much bigger than I expected. Beautifuly furnished and finished and the bed was so comfy. Shower very good. We were offered a complimentaly breakfast in the pub next door, which I have to say was one of the best I`ve had in a long time. Reception staff stored our cases too whilst we shopped. Will book again definately.
9/9/2012
"Quiet location in central London. Walking distance to theatre land."
Comfortable,stylish room. Iced water on tap, excellent, friendly service. Good value.
4/9/2012
"Spotless and in a good location"
Complimentary breakfast due to building works a big bonus!
3/9/2012
"Location of hotel, staff contact & accomodation very good & would stay again- 5 star"
Teething problems in room- air conditioning control system in bedroom and extractor system in bathroom did not seem to work; leak from shower connection but will definately stay again. The price and complimentary breakfast was excellent and so close to central London
27/8/2012
"Great hotel"
Nice clean brand new hotel with large well furnished rooms,nice touch drinking water on floors,staff excelent supplying us with umbrellas on the rainiest of days.
27/8/2012
"-"
Our room was ready when we arrived so they let us check in early. The room was newly decorated, clean and comfortable and after we checked out they held our luggage for the rest of the day. A complimentary continental breakfast was included as work was still ongoing in the hotel not that we saw any sign of it. Couldn`t have asked for more.
27/8/2012
"the hotel gave an excellent overall impression. The staff were well mannered and helpful. "
easy booking-in and booking-out service - completed in an instant. The room was welcoming and had everything required for a short stay in the capital. The only disappointment was the complimentary breakfast - the breakfast staff were a shambles and not very helpful, however, it did not put us off using Club Q`s Hotels again.
27/8/2012
"Quality 3 star hotel in a quiet corner of central London"
Staff very helpful, room clean and bright, free breakfast and the books in the bedroom were very interesting and a nice accompaniment to the room. We will return when we come to London again, thankyou for making our short trip so enjoyable.
20/8/2012
"Club Q weekend break"
Although there is still some construction work being carried out on this relatively new hotel the facilities are very good and the staff are attentive. It is located across from a lovely park which is perfect for a little alfresco easting in the sun. Club Q is perfectly located for Covent garden and the theatre district. Holborn tube is just around the corner so travelling around London from here is very easy. I would highly recommend this hotel for a weekend break.
13/8/2012
"the hotel will be nice once all the building work is complete. room we were in 211 was small but OK."
13/8/2012
"-"
We found the hotel extremely resonably priced and clean. We were very impressed with the accommodation and on the whole a very enjoyable stay. we would`nt hesitate in coming back. Thanks
12/8/2012
"-"
Booked this as part of a Birthday treat for my husband having been to a comedy show in Leicester Square. This turned out to be one of the nicest hotels we have stayed in in this area. Will be good when the Bar & Restaurant have been completed, but the continental breakfast on offer was welcomed.
10/8/2012
"Smart Hotel Good central London location"
Smart Hotel overlooking quiet central London square. The staff were polite, welcoming and efficient. There were some refurbishment works going on during our stay, but as compensa\tion for this, we were offered complimentary breakfast.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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