Castle Hotel reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

89%  based on 165 reviews

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Guest rating:

22/7/2012

"Great First Visit"

Great location and very clean. Helpful staff.

Guest rating:

10/7/2012

"Suited our purpose."

Needed central hotel for overnight stay. Good location and staff helpful. The room we stayed in needed the tiles in the bathroom retiled. Walls are very thin and you can hear others talking in their room. Travel cot needed a good clean and glad we had taken our own linen for our child. If you are staying with a young child and need a push chair, be aware that even though a lift is available, there are other stairs to negotiate depending on the room you have. If you need to use push chair/pram all the time, then ensure you request a room with easy access. Breakfast was good and staff helpful, despite them being busy and having to also deal with other impatient diners.

Guest rating:

22/6/2012

"Bedroom even with an `upgrade` to superior room was horrible!!"

Bathroom flooded when you took a shower, decor was old and ugly, curtains hanging off rail - just horrible and so disappointing. NEVER AGAIN!! I paid for a superior room upgrade would hate to see a non superior room!!

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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