4 Star Kensington Gardens reviews

Guest rating:

20/1/2014

"Brilliant Welcome"

I had booked this xxxxx xxxxx hotel to celebrate my husband`s 60th birthday. It was a pleasant walk across the xxxxx to the museums which he wanted to visit. The service was excellent. Tina, our booking-in receptionist asked us if we were there for a special occasion. When I told her that it was my husband`s birthday she made sure that we had a lovely room overlooking the park and when we came back to our room later that day we found a gorgeous cake and a card. signed by all the staff. What a lovely surprise! One night we had a meal in the restaurant. The menu was varied but not too varied and the prices reasonable. We were adventurous (for us) and tried the Nasi Goreng, which was delicious. Apart from the birthday treat we found all the staff to be pleasant and helpful and would definitely recommend the hotel to anyone.

Guest rating:

18/1/2014

"Staff very good "

The staff were very helpful throughout our stay always polite and eager to please. The hotel is pleasant to stay in and the is comfortable.

Guest rating:

12/1/2014

"Excellent Hidden Gem hotel"

Thoroughly enjoyed our stay at this hotel. Friendly and attentive staff. Room was spotless with very comfortable bed. Breakfast included on our room rate which was excellent. Would definitely recommend this hotel

Guest rating:

5/1/2014

"Lovely clean rooms"

The rooms are lovely and clean, with very comfy beds, a good size tv, safe and hair dryer, the shower is amazing and the breakfast was fantastic with plenty of choice.

Guest rating:

1/1/2014

"Wow factor also the staff are excellent "

my review of this excellent hotel and location is spot on, and not only was my greeting at the reception very welcoming and friendly but also very helpful .

Guest rating:

1/1/2014

"Did not get to stay in ken xxxxx , was put in sister hotel Hyde park ."

Although it was a pain to walk with our bags to the sister hotel . The hotel was of an except able ,,and I would be happy to Stay there again . I did feel the change of hotel was to put us in a less expensive hotel . As we got such a good price with hotel direct .

Guest rating:

28/12/2013

"Adequate hotel for close proximity to Central London"

Not amazing views of rear of hotel and looks a little tired on the outside but rooms were adequate, small but ok for being out and about most of the day. Would recommend for shopping trips and sigh seeing 1-nighters. Staff were helpful and friendly.

Guest rating:

17/12/2013

"Great location, price and style but rubbish bed and pillows"

Amazing location directly opposite xxxxx xxxxx and Hyde park. Chose the hotel due to price and distance from winter wonderland and wasn`t disappointed. Nice pub with great food just around the corner too. Had the worst nights sleep due to rock solid bed and stupidly springy pillow. Be warned.

Guest rating:

15/12/2013

"Helpful staff"

Guest rating:

15/12/2013

"Very good value, welcome was cheery, staff smiling and helpful,excellent room,good situation****"

Guest rating:

26/11/2013

"Very small room - otherwise very good"

Guest rating:

21/11/2013

"Very good service throughout"

Guest rating:

9/11/2013

"Excellent Hotel, staff are exceptional."

Guest rating:

4/11/2013

"Excellent Stay "

This is a great hotel for a short stay. Close to Queensway Tube and Hyde Park nice room and excellent breakfast, well recommended, will use again.

Guest rating:

26/10/2013

"-"

Wonderful location and very friendly service. The breakfast was very good but we felt the room was very small for the price we paid and the lifts are a big problem.

Guest rating:

19/10/2013

"-"

Very clean, good breakfast and staff very helpful.

Guest rating:

19/10/2013

"Nice but noisy!"

Nice clean rooms but if you want a good night sleep this is not the hotel for you! Above a petrol station on a very busy road you may as we`ll be sleeping next to the m25.

Guest rating:

18/10/2013

"-"

We feel our room was bright but very small and cold despite increasing temp on thermostat . The fact one of the two lifts were broken meant several attempts to get to our room on the 9th floor. Staff very attentive. I`m not sure this hotel would be our first choice when visiting London again.

Guest rating:

12/10/2013

"Good overall"

There was nothing to complain about, hotel very clean stayed in room 914 nice view and very quiet too. The breakfast was good an fresh worth checking out. Location is perfect for anyone on business or leisure I will certainly use the hotel again.

Guest rating:

10/10/2013

"Good value"

Bearing in mind the location (in one of London`s more expensive areas) it was good value for money especially with the fact breakfast was included. Staff were very polite and helpful plus the on site car park is an immense plus. My only gripe would be that our room was possibly the smallest I`ve ever stayed in but having said that you don`t go to London to sit in a hotel room...

Guest rating:

4/10/2013

"Nice room, nice food, free wifi, clean and quiet."

Happily stay here again. Easy walk to both Queensway and Bayswater tube stations, and there`s a nice inexpensive gym 10 minutes walk away too. Breakfast was excellent. :)

Guest rating:

4/10/2013

"Average"

Generally ok, rooms are small but ok for one, wouldn`t like to stay for a few days as a couple. The odd knock or scratch or carpet stain detract from an otherwise well maintained room. Bathroom refitted and reasonable.

Guest rating:

1/10/2013

"Good hotel on the Bayswater Road near all atractions"

Great location, tube within easy reach central line straight up to Oxford Circus (5 stops). The staff at the hotel were very good, the room a little small but had everything you needed, the shower room was excellent, overall excellent stay. Parking was very useful at the hotel as well £24.00 per 24hrs so very good.

Guest rating:

30/9/2013

"average room a little small"

we were alittle disappointed with our room very average best thing about hotel was the breakfast but had to ask for hot drink! lifts are a pain to get to rooms very small and concierge on ground floor! probably wouldn`t stay again.

Guest rating:

29/9/2013

"Satisfactory stay"

There was nothing exceptional about the hotel or the accommodation. The staff were professional at reception and the place provided a clean and satisfactory place to stay for a weekend break although not with the most spacious of bedrooms. We had a room at the back of the hotel which was very quiet and allowed us to open the window without having a broken night`s sleep due to noise. The breakfast buffet was an extreme crush, food in need of replenishing and staff not quite so happy in their work, particularly the lady cooking the eggs!

Guest rating:

27/8/2013

"very average. wouldnt stay again."

the rooms were small and very basic. the tv signal and picture were poor. the bottom sheet on the bed was too small so the matress protection was showing about a foot on the bottom of the bed so when lay down my feet were touching it. yuck.... I complained and asked for it to be changed on my way out at 8pm. when I returned at 1 am the bed had been re made with the same small sheet. I complained again amd had to sit and wait while a member of staff re made my bed in the eatly hours of the morning. not really what I wanted after a night out

Guest rating:

26/8/2013

"very average hotel"

Nice room 405.lifts to all floors very slow only 2 out of 3 working.Went out for a meal as staff left us waiting for 10mins.Next morning cleaner,gained access to room at 0830hrs,who was more shocked.

Guest rating:

23/8/2013

"Friendly reception to a quality hotel"

Friendly staff, room spotless, and breakfast good standard, would definitely stay there again

Guest rating:

20/8/2013

"Very clean room with good modern bathroom"

Stay enjoyable and hotel in good position. Slightly marred by children screaming and playing in corridor late at night (past midnight) but realise hotel cannot be responsible for other peoples bad behaviour.

Guest rating:

16/8/2013

"Brilliant friendly helpful staff"

Not the most attractive building from the outside but excellent staff and great location more than make up for it.

Guest rating:

7/8/2013

"Fantastic Stay at well located Hotel"

On first appearances some may be put off by the Petrol station on the ground floor (underneath and adjoining the hotel) - this was not a problem for us and at no point did I hear any traffic whatsoever! The room was on the small side but perfectly clean and smart looking. A lovely bathroom again very modern and clean with a nice big powerful shower. Breakfast was very good catering for all types, being vegetarian there was plenty that I could eat and I was very satisfied. As a whole the staff were extremely friendly and helpful and dealt with all our needs even though we stayed just one night. The concierge was also very helpful keeping our bags after check out so that we didn`t have to lug them around London all day. A 5 minute walk to Bond Street underground also meant that it was quick and easy to get to Central London and perfect for us returning late from RAH. I would definitely stay here again.

Guest rating:

1/8/2013

"Great Offer Stay"

Good location, exceptionally clean, stylish hotel. Good value for money re the offer price we paid for a Double Room. Would use again at a similar price.

Guest rating:

17/7/2013

"-"

Well presented Hotel with very friendly staff. Breakfast was excellent. Surprised at how small our double room was but as we were only stopping one night it was not too much of a problem.

Guest rating:

27/6/2013

"Good position near Hyde Park"

Room service was not particularly efficient, although a double room on one occasion only a single set of towels were laid in the room. Fruit choice at breakfast could have been better and the breakfast containers were often empty and we had to wait for eggs etc. However the staff were particularly friendly and helpful.

Guest rating:

16/6/2013

"Great place to stay "

Comfy room, decent bathroom, fabulous breakfast and great staff

Guest rating:

11/6/2013

"Excellent Modern Hotel"

Nice friendly staff, excellent breakfast, very clean room and tube and tube connections very close. no problems.

Guest rating:

9/6/2013

"excellent location"

Lovely stay, great food, great location to see london

Guest rating:

17/5/2013

"-"

had a great time everything was great, the hotel staff where very friendly and helpful, the rooms where slightly small but not a problem and the bathroom was loverly

Guest rating:

12/5/2013

"very good service, small room"

Very nice hotel. close to Queensway and bayswater underground station. Roomsize is small. closetspace also very minimal. Good service from the staff and good breakfastbuffet. So service excellent,. room average, (didnÂ`t quite live up to my expectations for a 4 star hotel).

Guest rating:

5/5/2013

"-"

The hotel was first class. On arrival the receptionist was friendly and helpful. Our room was spotless and the breakfast was very good. All in all we had a very pleasant stay. Vaue for money.