To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
23/11/2014
"-"
staff very helpfull and polite. We enjoyed our stay
23/11/2014
"Good,clean,well equipped rooms.Staff were very friendly and helpful"
Situated near good transport links that made travel into all the main areas of London ,like the West End ,very easy.Friendly atmosphere and excellent restaurant made our two night stay special and I would recommend the hotel for both business and leisure visitors.
16/11/2014
"emailed in advance for complimentary upgrade for my husbands birthday, upgraded to an executive doub"
Generally very good. Staff very polite. Upgrade was a bonus and very grateful but missing from the room as advertised water, robes and slippers
16/11/2014
"Reception staff excellent, very clean quiet room, excellent location to Euston Station"
Fantastic hotel, excellent location 5 mins walk from Euston station, resturants and bars. Very Clean room and very quiet.
12/11/2014
"Excellent location, staff very helpful"
11/11/2014
"very good staff"
only blight was the breakfast time. Far too busy for number of staff on duty and not enough tables for guests. breakfast itself was very good when we finally got sat down and ate. All staff very good.Management to blame
10/11/2014
"Good location nice and clean hotel. Friendly staff"
9/11/2014
"Noisy and suprised it`s 4*"
Spent 2 nights here after thinking was getting a `hidden gem`. Very close to euston station but had more noise from inside than the outside. Room was small and room only didn`t include tea & coffee making facilities. Disappointed overall
3/11/2014
"Nevin and Otilia the bar staff were exceptional"
Excellent service, friendly atmosphere and staff were fantastic. Will definitely be returning.
3/11/2014
"Nice room in the center of London "
Nice room, lovely bed and friendly staff. Only one problem was the toilet, it didn`t flush well. I will come back to the hotel. Thanks for the nice stay!
29/10/2014
"Quiet room and hotel couldn`t be more convenient for Euston Station"
27/10/2014
"-"
Really friendly staff very helpful. Comfortably bed and a lovely breakfast.
27/10/2014
"Accom. very average - service good - restaurant poor"
Our first twin room was very small and whilst we are friends of long standing it made us feel uncomfortable. however they agreed to change it to a reasonable room with more space that made us feel more comfortable. The staff were very helpful, even helped moving our belongings. We were shocked to still find single glazing on the windows. Went to the restaurant for our evening meal on the second night and whilst the service and surroundings were superb, the meal,itself was very third rate, the slow cooked lamb shank could have done with longer in the oven and the bed of couscous was too highly spiced and as for the steak and ale pie that was not of the quality expected - the beef was chewy - whilst they might have been acceptable in a back street pub they were not of the quality expected of a 4* hotel - However it did not dampen our celebration
27/10/2014
"Convenient location, good service."
Very convenient location, easy access to underground transportation, train. Close to Regent park. Walking distance to British Library, British Museum and the shopping area. Room is clean and comfortable. Service is great. Breakfast is outstanding, rich choice.
26/10/2014
"staff very helpful and happy.it was refreshing to be greeted by such delightful people."
Would stay again.
26/10/2014
"easy euston "
a great place may not look pretty on the outside but stylish and cool inside with tasteful décor clean and tidy and excellent buffet breakfast, and a short walk to the underground hop on the northern line and you can be at Leicester square in 10 mins . The reason it didn`t get excellent because walls paper thin you can hear coat hangers rattle and traffic and trains earplugs a good solution
26/10/2014
"They could not do enough for you. Everything was superb, location, rooms, staff, breakfast....."
Will be staying again, customer service was exemplary :-)
25/10/2014
"Lovely clean hotel with helpful staff in great location"
21/10/2014
"Not sure about 4 stars!"
Only stayed one night whilst traveling on business and I wouldn`t say this was 4 star accommodation. Didn`t use the restaurant as £15 for a burger and £17 for breakfast just didn`t seem right. Room was tiny and a bit drab, bathroom wasn`t big enough for a full size bath so couldn`t even lie down in it.
17/10/2014
"lovely hotel nice helpful staff comfy rooms good location"
15/10/2014
"A lovely room and very good service."
The hotel was in a good and convenient location and was reasonably priced. The room was very pleasant.
15/10/2014
"Satisfied"
Very nice hotel, staff and location.
15/10/2014
"-"
Good sized room, clean, comfortable, nice shower. Pleasant helpful staff. Handy location close to Euston, St Prancras and King Cross Stations, though there are few shops or restaurants close by. Quiet pleasant street with one side of the hotel overlooking a park.
14/10/2014
"Great weekend away"
Great central location. Fantastic breakfast well worth the £9.95 extra. Staff really friendly. Only downside was double standard room was quite small.
12/10/2014
"Excellent stay. Beautiful decor. Very friendly and staff. Great stay. Thank you "
12/10/2014
"great location near tube"
This hotel is a great base for seeing sights. Bar is ok but not really for chilling more for drink before hitting town. Staff freindly . Rooms clean and tidied each day and were quiet so could relax after visiting sites.
12/10/2014
"A truly hidden gem!"
After finally deciding to go with a hidden gem hotel we were more than happy with the room and facilities, location 2 mins walk from the tube/train, and ease of access around the capital with an Oyster card, only 4 stops on tube to Leicester square. Modern room with very comfy firm bed we were however a little disappointed that tea and coffee was not replenished on our 3 night stay. Some reviewers commented on small rooms, it is the luck of the draw ours was of more than average size (131) but reception give you an opportunity to upgrade so take a look and if you are not happy pay a bit extra. Purchased breakfast direct with hotel (£10) which had everything you could want to set you up for a day of shopping and sightseeing. Baggagerie available for last day at no extra charge too with the concierge. All in all a great stay at a reduced rate give a hidden gem a go!
6/10/2014
"Excellent hotel"
Room was immculately clean. Staff were very helpful and so nice. So convenient for both Euston and Kings Cross Stations. Wouldn`t hesitate to recommend and stay there again. Best nights sleep I have ever had in a hotel.
6/10/2014
"Close to station and suitable for our needs."
I booked two rooms with the same price, one was slightly larger than the other and included 1 pair of slippers and 1 robe between two. We could have made a request for another set. View of park was nice but derelict building to the right took the edge off the view. Room was clean and bathroom small with narrow bath/shower. Our friends had to request water in their room whilst we were supplied it on each day. Although you could hear trains running during the day the night was quiet. Staff were helpful and approachable.
6/10/2014
"Really convenient and great atmosphere"
We are just back from an overnight stay in the London. Our two days took us around the west end and theatre land. We are happy to walk to most places and to this end the hotel was very convenient. The room was spotlessly clean and all the staff we encountered were friendly and extremely helpful. We did not eat at the hotel so cannot comment on the food. We would use the hotel again.
5/10/2014
"-"
Lovely hotel and staff and a lovely little box of chocolates were left in our room as it was my partners bday but the only down fall is that the room was quite small although ok as we were only there one night but there was no bath.
4/10/2014
"2nd Stay not as good as first."
Upgraded to deluxe room, after last time this seemed like a no brainier. Room was a lot smaller than last time, plus was very noisy. Still a nice room, but not as good as last time.
4/10/2014
"-"
Compact room and noisy. I`m glad i got the room as an offer and i didn`t pay the full rare.
1/10/2014
"-"
Helpful and nice staff, rooms clean and tidy. Nice and near to station. Good breakfast. The only disappointing thing was you needed double glazed windows as we experienced some outside noise
29/9/2014
"TINY ROOMS"
29/9/2014
"-"
Staff were excellent and very pleasant especially receptionist Christina
29/9/2014
"-"
Nice room, good location, but very noisy and rude cleaners
28/9/2014
"-"
Hotel ok but room very small & smelt of smoke when we went in. Staff help Hotel ok. Room very small & smelt of smoke when we went in it on the Saturday! Staff friendly & helpful but wouldn`t go back there
24/9/2014
"Very comfortable."
Very good, only complaint is that there were a number of long black hairs on the bathroom floor and in the bath on arrival, definitely not mine as I have short hair!!! A little off putting. Otherwise enjoyed the stay
23/9/2014
"Sleepless night"
Very noisy room due to the fact the window wouldn`t close properly, road very busy outside. Then 6am the bin men arrived.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.