Leonardo Royal Hotel Birmingham reviews

Hotel Direct invites all departing guests to rate and review their chosen hotel.

To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.

Hotel Score:

91%  based on 165 reviews

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Guest rating:

12/4/2014

"Great Hotel"

Great Hotel, staff were friendly. the room was clean and tidy and with free basic wifi. Breakfast was hot and tasted great. The only thing that let it down was you had to pay for the car park which was £14.20 for one night. But all in all I would stay there again.

Guest rating:

2/3/2014

"Good Hotel, quality food, nice(ish) staff"

Jury`s hotel is a top end quality hotel, only problem was the heating in the room which couldn`t be altered as it was locked; Had to have a cold shower at 6 in the morning to try and cool down and the neighbours were a little inconsiderate at 4am! Breakfast was excellent although the lady who welcomed us at the entrance of the restaurant to take down our room number wasn`t very welcoming, she looked as though she hated her job and didn`t offer up a table or any info on what to do!

Guest rating:

19/2/2014

"nice comfortable room"

Guest rating:

7/2/2014

"Staff excellent"

Only there for one night, but very impressed with the helpful, cheerful staff. Room comfortable and had everything you could need.

Guest rating:

31/1/2014

"-"

Great location, busy area but hotel room quiet, staff very helpful would stay here again.

Guest rating:

26/1/2014

"Great value for money"

Friendly and helpful staff, clean and spacious room, great location for city break

Guest rating:

20/1/2014

"-"

Friendly and professional staff. Hotel spotless. Meals very good standard

Guest rating:

19/1/2014

"Very clean `friendly staff all very help full,food good,served hot ,good choice at breakfast,wou"

Guest rating:

19/1/2014

"Trouble with booking."

I booked a twin room in November but on arrival my daughter and I found we had been allocated a double bed although the room had been upgraded to a superior. We managed to be moved to a twin bedded room but reception were quite difficult about the fact that the booking stated double/twin. I don`t know how to make sure that if you want separate beds the booking system allows this.

Guest rating:

5/1/2014

"-"

not our first time at Jury,s, never disappointed, the staff are always friendly, the rooms are clean and bright and the food great, we stayed last night 4th jan to 5th, even had a free upgrade to Executive room with Kingsize bed. fantastic and would always recommend Jury,s Inn.

Guest rating:

30/12/2013

"Very clean and helpful staff"

I visited Birmingham for the christmas markets and chose the Jurys Inn as it was near to them. On arrival the helpful receptionist let us check in early into a very nice clean twin room on the 9th floor. We also had dinner at the hotel. Although the dining room was full with christmas parties we were put in a quieter side room which had a few tables in, the staff were attentive and the food came quickly. The breakfast was also good all freshly cooked with lots of choice.

Guest rating:

27/12/2013

"Really good location!!!"

We went to gatecrasher boxing night ,really good hotel for the price we paid and really good location ,it was about a 5 minute walk.Staff are all friendly and helpful.

Guest rating:

27/12/2013

"I`ll be back!!"

Guest rating:

20/12/2013

"Good well presented hotel"

Clean bedrooms. Only slight negative was there were no instructions for the air conditioning and the room was cold.

Guest rating:

15/12/2013

"Great hotel, helpful staff....slightly noisy as on the Main Street "

Guest rating:

15/12/2013

"Excellent "

We were upgraded without asking, excellent service, great location. Friendly staff

Guest rating:

14/12/2013

"Great quality hotel"

Hotel was excellent. Clean, modern and good in every respect.

Guest rating:

8/12/2013

"Location just as we had hoped near attractions we wanted to see in our short visit."

Guest rating:

17/11/2013

"Needs better heating"

3rd stay here, has had a makeover since last time very nice now, only let down is the room the heating leaves much to be desired to keep room warm we had to keep switching it on ots not constant, room got very cold during night and had to keep getting put of bed to turn it on but everything else great

Guest rating:

12/11/2013

"fab hotel brillant central location for ICC"

Value for money, I had a lovel large room

Guest rating:

9/11/2013

"Good value hotel in the centre of Birmingham"

Decor is a bit faded but the rooms are a good size and everything worked well. Breakfast was absolutely fine without any distinguishing features.

Guest rating:

29/10/2013

"lovely hotel"

Amazing hotel very clean & the staff were very friendly and the price was just right there was only 1 downside to out hotel room on the 8th floor was you could here the lift quite loudly when it past our floor but would defo stay there again

Guest rating:

28/10/2013

"Very good service ."

Very good room & very good hotel

Guest rating:

27/10/2013

"Great service ,plenty of staff on hand "

One night stay over , ideal location ,great parking friendly and attentive staff ,

Guest rating:

21/10/2013

"Always enjoy or stays with Jurys"

Guest rating:

4/10/2013

"£10 for 24 hours internet access is a rip-off. In many hotels it is now free."

The reception, bar area and rooms were excellent. Although the food was good at breakfast and buffet style is fine, I don`t personally like having to hunt around for every single item I need, cutlery, napkins, salt and pepper, etc. Surely just laying up the tables is not so hard?

Guest rating:

30/9/2013

"incompetent"

The towels smelt like bathroom sealant. They booked us a double room instead of a twin and we were put on a different floor very far away from the rest of our party as a result when it was their error. The shower had a blocked drain so the water just collected as a giant pool during the shower.

Guest rating:

9/9/2013

"Very clean hotel Impressed with the refurbishment "

Guest rating:

8/9/2013

"Central and comfortable"

Very conveniently located for Broad St and the theatre. Comfortable beds, very good room. Would have liked water and biscuits on offer in the room, and possibly a mini bar.

Guest rating:

2/9/2013

"Perfect all round"

I could not have wished for a better stay, helpful and polite staff and a perfect room. I will definitely be staying again.

Guest rating:

25/8/2013

"great value"

This is our 4th stay at Jury`s. It`s a great central hotel the rooms are clean and spacious the beds are really comfy. We have a great nights sleep the breakfast is good and plentiful and the staff are welcoming and professional. I would definitely recommend this hotel for your city break.

Guest rating:

20/8/2013

"Could not sleep as constant banging on the door by other people and shouting,arguing from othepeople"

Guest rating:

11/8/2013

"-"

Good value for money, very clean, lovely beds.. Fantastic location ,

Guest rating:

28/7/2013

"great hotel"

First class hotel

Guest rating:

22/7/2013

"Thoroughly enjoyed our stay."

Great location, good service, excellent room.

Guest rating:

14/7/2013

"A Lovely Hotel and great value"

We stayed for one night at the hotel and were very pleased. The Reception staff were polite and very helpful the room itself was very clean and a great size. All facilities within the room were excellent ranging from the air conditioning, Flat screen t.v, tea and coffee making facilities, and a very modern bathroom. The breakfast was self service but had everything you would want. Overall very happy.

Guest rating:

23/6/2013

"-"

Room size adequate - would have liked a slightly larger room. Very clean. Excellent breakfast!!

Guest rating:

23/6/2013

"Good basic hotel in Brum town centre"

We were there on a Saturday night and the area is a total zoo, but hotel was quiet and comfortable. Good breakfast

Guest rating:

21/6/2013

"Very central, very clean, pleasant staff and a good breakfast."

The hotel was in a good position by the canals and plenty of restaurants. It was a very clean hotel, the room was spacious and we enjoyed our stay.

Guest rating:

27/5/2013

"Jury inn excellent"

We only stayed at the hotel over night 3 girls but we had a great time room was fab and the breakfast hot and a very good choice The young man didn`t get his name on the reception was excellent nothing was too much trouble for him told us all the best ways to get around Birmingham Would definitely be back at some point great value for money

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Our review system

Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.

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