make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
25/10/2011
"Hotel Great, avoid the restaurant for evening meals"
This is a great hotel. We had a large family room. The staff are all very polite. Breakfast was fine, but the restaurant food is not very good. Two families complained as we did. The menu sounds fine, but the quality is poor. They change the ingredients to suit themselves. ie the pear and apple tart, was just pear, and the sauce was changed. Same for main courses. Not worth the money.
15/10/2011
"friendly staff. Good value. Clean, comfy rooms. Great view!"
6/10/2011
"Very freindly,clean and professional."
3/10/2011
"Nice looking hotel with very average room"
The hotel is in a lovely location, all the communal areas were clean & to a nice standard...unfortunately we were placed in a small corner room to the back off the hotel...with a lovely view of the car park for the councils refuse wagons :-( would stay here again but with the request of a room at the front of the hotel.
25/9/2011
"good"
24/9/2011
"good standard,clean friendly staff."
difficult to access via underground. Connecting trains infrequent, but plenty of taxis and only 15 pounds to get right into centre of London. Recommended.
23/9/2011
"Ok"
Lovely location,hotel a bit tired!
5/9/2011
"-"
Breakfast an extra £10 per person not value (so avoided) - room rate on key card was £25 less than booking with Hotel Direct - so i`d try Direct to hotel first !! booked thinking this was close to the Natural History Museum - and it is quite close so long as you dont mind 3 1 stop tube rides.
4/9/2011
"-"
Upgraded to a superior which was a lovely Laura Ashley room, quite spacious, very clean and comfortable. Breakfast not the best and some of the Reception staff need to be more friendly and accommodating.
24/8/2011
"Nice clean and well decorated rooms, plenty of space. Friendly staff. Good breakfast. "
Hotel was well maintained with clean rooms and restaurant. Could do with a softer bed (my preference only) and softer towels.
23/8/2011
"Good location and close to the train station. Secure Parking next to the hotel and Tesco Express!"
23/8/2011
"Were put in smoking room but moved quickly to a better room"
19/8/2011
"-"
bit far out from shops and bars etc.
7/8/2011
"Hats off to chef!"
Excellent food and customer service. We thoroughly enjoyed our stayed, only problem was the very uncomfortable foldout-beds in the family room.
18/7/2011
"good value!"
11/7/2011
"very pleasant and helpful staff"
bed and bathrooom bit tired looking.
4/7/2011
"Good location."
Excellent central location, get used to using the public transport which is excellent. Comfortable rooms, and excellent housekeeping. Be prepared for no portering. Any additions/extras, staff can be slow to respond.
27/6/2011
"good location, price and service"
25/6/2011
"Good hotel but a bit of a hike to the tube!"
Used the hotel as a base for a visit to Wimbledon and generally very satisfied; efficient check-in, decent breakfast and cleanliness good overall. An unexpected bonus was I think we got upgraded to a larger room which had probably the best bed of any hotel I`ve ever stayed in; very comfortable! The only downside is that it`s probably about a 15 to 20 minute walk to the nearest district line tube stations at either Fulham Broadway or Parsons Green. That wasn`t a major issue to us as we were aware of the hotel`s location at the time of booking and were travelling relatively light. However, if you`ve got a large suitcase or two and it happpens to be raining just be warned you may need a taxi to get you from the underground to the hotel; it`s easy to assume that all hotels in London are relatively close to a tube station but this one isn`t! It is close to the station at Imperial Wharf but that seems to be for overground trains only and hence the convenience is not the same as the tube.
25/6/2011
"great hotel"
24/5/2011
"Very comfortable hotel for a reasonable price."
Only drawback is its location. Chelsea is a big place. The best tube station is Fulham Broadway-approx 10 min walk
16/5/2011
"Cost Confusion?"
why when we actually booked in did it say that the rooms were£71.50 when we paid £98.00 each
13/5/2011
"Very Happy With Our Stay"
from the cleanliness of the room and the courteous and efficient staff. The breakfast was first class and the staff were smiling and helpful. The housekeeping in the room was brilliant and we had no fault whatsoever with anything. We would go again which says it all!
3/5/2011
"Would I want to stay there again? Probably not."
Despite calling the hotel a week after the booking and 2 days before arrival we encountered problems at reception. They said that according to their reservation system we were booked to stay the following night. Fortunately I had the paperwork with me that confirmed our booking for that night otherwise we would have been left with no rooms. This resulted in a delay of 45 minutes at reception while they completed their bboking in procedure. Most annoying. Having got over the reception hurdble our rooms were clean and spacious. Breakfast was good although there seemed to be a problem with the hot food buffet service in that they couldn`t supply bacon fast enough to satisfy demand. Overall not too bad but room for improvement.
17/4/2011
"Poor nights sleep"
Had a nice room - we thought until a loud electrical buzzing woke us up repeatedly through the night.
10/4/2011
"Friendly staff, clean, comfy beds, and reasonably priced. Good to be able to park closeby"
4/4/2011
"Nice Hotel but hard to get to"
Noisy on a Saturday night because of street noise from drunks and persons vacating the bar. Shower controls were domestic controls which broke away in the hand. Very difficult to travel to especially when Earls Court tube station is closed for police emergencies
4/4/2011
"Would re book."
Above average room for price and by comparison to what I paid to stay in Docklands this week, incredible value. Spacious room/bathroom, nice toiletries. Only problem was noisy people in next room who woke me at 5.30 a.m., But not fault of hotel.
7/3/2011
"Clean, decent value hotel, approx £7 and 5 minutes drive in a taxi to reach Kings Road."
The hotel was clean with well appointed modern rooms, tea/coffee making facilities and flat screen tv with some limited digital channels. We stayed in a double room which had a large Queen size bed, a little firm for my liking. Staff were friendly and helpful. Basic food is served by the hotel and is of reasonable quality and price; from memory, Spaghetti Bolognase was £9.95. Buffet style cooked breakfast (and cereal/fruit) is served for £10 per person unless it is included in the room rate negotiated and was average. Overall, the experience was good and I would recommend it. The only negative to consider is that it is approximately a £7 taxi ride to the Kings Road and a little out of the way of the action as there didnt seem much much in the immediate vicinity of the hotel. On our next trip, we might attempt to find somewhere a little more central to the shops/bars etc...
6/3/2011
"A basic hotel, clean but small room, but good for the low price."
4/3/2011
"-"
Good value for money, friendly staff, clean hotel and close to all London`s attractions.
25/2/2011
"-"
very happy with hotel for short break..Easy to access as beside Imperial Wharf train station which links into underground system. This wasn`t explained when booking the hotel so got off at tube further from the hotel.
18/2/2011
"Slight smell of tobacco smoke from the air conditioning"
6/2/2011
"clean modern hotel"
Nice hotel. Clean and modern. Bit awkward to get to from central london but handy for kings road- great shopping and restaurants, and knightsbridge.
10/1/2011
"Very clean comfortable rooms. All staff very friendly, helpful and courteous."
30/12/2010
"The Hotel was in a good location as it was next to the overgroung. I followed the hotels instruction"
9/12/2010
"-"
the room we stay in was good only the shower was hot, and could control the tempurturemy grandson could not get into the shower that was the only complaint.And Chelsea F.C. only drew against Everton.
24/10/2010
"ok hotel, but unprepaired for dealing with a lot of customers"
Jurys Inn Chelsea is a good clean hotel in a good location for visiting london. However on our second morning breakfast was chaotic to say the least! The restaurant and breakfast facilities were found to be seriously inadequate when the hotel was full, with many people queing out of the restaurant and having to wait 20min+ to get to the buffet. Not enough seats in the restaurant either, meaning people had to carry their breakfast to sit in the bar and reception area. Perhaps staggering breakfast times for the extremely large party booking would have been wise under the circumstances? The other fault we found was with the bathroom in the hotel room, a fairly simple fault of no air extraction when the toilet has been used, meaning smells hang around for quite sometime! Seems to have been overlooked during construction, so not sure what could be done about this. Perhaps providing air fresheners in bathrooms?
11/10/2010
"Room not set up for number of occupants booked."
There were four people on the booking but the room was not set up for four. The put-up sofa bed was made so that when we opened it it was useable, but there were no pillows (the two spare were used for the main bed and we would have expected two spares for the main bed plus two for the sofa bed. There were only two bath sized towels. Extra towels and pillows were delivered promptly when requested. We later realised we only had two cups and two glasses. We requested two extra glasses and these never materialised.
27/9/2010
"Hotel was good but directions to the hotel were way out. This is NOT a 10-15 minute walk!"
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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