To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
12/8/2016
"Room small"
We were generally happy with the hotel, reception (very good), and services; the main concern was the small room size and very small en suite bathroom.
12/8/2016
"Outstanding "
Amazing friendly service from the moment you enter the doors until the moment you leave them , customer service 5* alongside outstanding overall stay with clean tidy luxury rooms and freshly cooked food. 100% recommendation to all
9/8/2016
"Perfect Hotel"
Great location, staff wonderful, room wonderful, enjoyed a lovely lunch - we will be back again very soon.
8/8/2016
"Brill, close enough to everything "
Lovely hotel with polite staff. Close enough to everywhere we wanted to be. Cafes and restraunts just a few doors down and the tube station literally next door although we didn`t really need it. Oxford street in walking distance and more. Room was great very clean and tidy! Would stay here again
8/8/2016
"Great Hotel, friendly Staff"
We would stay again, this hotel is close to everywhere you would want to visit, very clean and tidy, lovely personal message put in the room hand written by the staff.
3/8/2016
"Great Location and great staff!"
2/8/2016
"Grafton Radisson Blu"
Excellent staff, breakfast good. Room comfortable The only problem I had was several times in the night and early morning I was awoken by what sounded like people putting up or taking down ironing boards. I assumed I was in a room next to the Ironing room. I had taken sleeping pills but was still woken several times by these noises.
1/8/2016
"Would not recommend for the money, was expecting a lot more and better service for the money !!"
Arrived at hotel 10am knowing that we could not check in until 3pm, but wanted to leave bags, so we could spend the day looking around London, was told that it was not a problem and asked when we would be back as we would be given priority and the room would be really for us, I informed them 3pm and off we went, on return at 3:30pm , I was told the room was not ready and could I wait in the bar, it was ready at 4pm and the luggage would be in the room, got to room, no luggage this arrived at 4:30pm , rushed out as had a theatre booked and on return, found that someone else had been in our room while we was out, as the wet bathroom towels had been changed , I didn`t like the idea of someone in room while out without asking!!!! Other gusts who tried to check in were being told that the hotel had been overbooked and they needed to stay somewhere else, even though they had booked,
31/7/2016
"-"
Great location and lovely hotel
30/7/2016
"fantastic hotel"
We thoroughly enjoyed this hotel.. Great service and excellent accommodation will stay again
19/7/2016
"Hotel was very nice but room was far too small could not even walk round the bed very cramped "
17/7/2016
"-"
Rather long walk to the theatre but nice hotel
12/7/2016
"-"
Was blown away fantastic hotel and lovely staff plus got upgraded for free we will be back .
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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