Chelsea Cloisters reviews

Guest rating:

29/10/2017

"Not the quality we expected"

Damp poor paint in bathroom. Broken tiles on kitchen floor. FAR TOO HOT! We had windows fully open all night. It was end of October. No complementary coffee sachets or milk pods. Bed too small. Won`t use this hotel again.

Guest rating:

21/10/2017

"Avergae"

The room was clean and bathroom was okay but the beds were awful very springy and hard couldn`t get a good nights sleep in it

Guest rating:

5/10/2017

"-"

Staff on reception seemed more concerned about talking to each other rather than taking care of customers. As a result we had to stand and wait for 10 minutes just for check in, despite the fact that there wasn`t actually anyone in front of us. Extremely poor customer service.

Guest rating:

26/9/2017

"-"

Banging from workman in the morning but all good

Guest rating:

24/9/2017

"Apartment for 4 people was quite spacial for London very comfortable and nice clean beds and lots of"

The sofa bed wasn`t as comfortable but I did get to sleep ok. Think there should be more table lamps in all rooms. Would definitely stay again great location for V&A and Knightsbridge

Guest rating:

29/8/2017

"Newly refurbished & convenient."

Well placed accommodation, note it requires a form of ID on check-in, not just your documents. A little noisy due to single glazed windows, but spotlessly clean and perfectly adequate for a short break.

Guest rating:

25/8/2017

"-"

Good price, small rooms. Not paying luxury prices so don`t expect luxury rooms. It was loud and got very little sleep because of this however what an excellent location. Walkable distance to some great sites and so well worth putting up with the noise I guess.

Guest rating:

16/6/2017

"More like a prison than hotel room"

Room very small = maybe would just pass as a single, certainly not fit for double bed, 6" clearance between side of bed and table, impossible for two people to move about room at same time. General upkeep of room disgraceful = shower cubicle damp patches on walls a ceilings, sealant around the shower base in lumps and trap for germs. Towel rail electrical connection held together with insulation tape and would not pass an electrical inspection. Certainly would not recommend this hotel = was booked as an advanced studio so would like to see a standard studio!

Guest rating:

9/6/2017

"rooms need revamp"

entrance looked very impressive but rooms sadly let it down.i appreciate the building is old but we found room very sad looking and small compared with other appartments we have stayed in.It needed a new coat of paint and general tidy up

Guest rating:

14/3/2017

"Good for 1 night"

Hotel was central for what we needed. Apartment tired but functional for 1 night

Guest rating:

24/2/2017

"-"

Easy for tube very central and within walking distance of Harrods staff very friendly

Guest rating:

16/2/2017

"A Decent London Stay"

Not a 100% Hotel, a few small issues, but non that left a damaging impression of the place. I`d stay there again if I was visiting London.

Guest rating:

15/2/2017

"Clean and convenient "

Stayed 2 nights, having chosen self- catering apartment in preference to an hotel. Common areas (stairways, landings) a little worse for wear, but the apartment itself was fine and adequately equipped. Only complaint - the sofa was extremely saggy, so we had to sit on the dining chairs during the evening.

Guest rating:

14/2/2017

"Great location and value for money serviced apartment at Chelsea Cloisters."

Good sized suite and excellent facilities. Recommended for a London visit, we hope to be back!

Guest rating:

13/2/2017

"-"

We were very impressed and would definatley use your sevice again

Guest rating:

13/2/2017

"Great location but room was tired."

Great location with easy tube links. However having been `upgraded` to a luxury apartment was left disappointed. Room was adequate though tired and obviously in need of refurbishment. Windows were in need of a decent lick of paint and walls had numerous dinks and dents. However for a two night stay over a cold February weekend it was warm, quiet, clean and cost effective.

Guest rating:

18/12/2016

"Weekend on London "

The check in was easy and hotel easy to find. My room was clean and the maid service excellent as well as being so close to the centre. I would definitely stay again.

Guest rating:

4/12/2016

"Most uncomfortable night sleep"

My moms bed was on a huge slant she had to use a pillow to stop herself rolling off! Not what you need for a weekend away is half a nights sleep.

Guest rating:

2/12/2016

"Very helpful staff I had a very lovely one bed roomed appt it`s great you can cook and washing"

I stayed in a studio which was good I think one has to really keep in top of small details ie paint on windows and fabrics on furnishing to be very clean as people are very fussy these days.Otherwise I thought where it is very good location and I personally loved it.

Guest rating:

3/11/2016

"Extremely uncomfortable beds!!"

Staff at the let office, friendly and tried to help, staff at front desk, Not helpful, not friendly.. first room, very noisy and horrible beds, constant smell of cigarettes. I switched rooms, second room, the bed was horrible, I actually have bruises on my back and sides from the springs in the bed. I will never stay here again

Guest rating:

4/10/2016

"Clean accommodation with all the basic essentials for a short stay."

The room was clean and tidy. The bed comfortable with clean bed-linen and good, soft pillows. A tiny, well equipped kitchenette and an equally bijou bathroom with sink, toilet and over-the-bath shower. The location is about 20 minutes walk from the South Kensington underground that gives easy access to most parts of London. Albert Hall, Natural History, Science Museums and the V & A are on the bus route outside the hotel or a 45 minutes walk away. Hotel reception & office staff, pleasant and helpful

Guest rating:

3/10/2016

"Rooms"

The room was good. We got upgraded as it was a special occasion to a bigger room. Everything was ok, it was slightly poor hygiene and the was work that needed to be done to it and we didn`t have any hot water, other than that it was a nice stay

Guest rating:

30/7/2016

"-"

You must pay extra for Wifi.

Guest rating:

25/7/2016

"-"

Very well run. Staff attentive and efficient. Will certainly return

Guest rating:

1/3/2016

":("

Very basic - not at all like the pictures on website. Reception staff rude and not at all helpful. Very loud street as well. Also we were told that the carparking is £25.00 per day and this is not the case as it is £30. I would not re-visit or recommend.

Guest rating:

9/12/2015

"Good value for money excellent location"

Great location and easy parking next door, George the doorman couldn`t have helped us more, the rooms were a bit basic and in need of a coat of paint as a minimum, overall good stay

Guest rating:

15/9/2015

"everything we needed for our stay. Bed could have been a bit better. Sagged as my husband is 200 pou"

Guest rating:

22/6/2015

"Disgusting room"

I recently checked into the cloisters for a weekend break. Unfortunately I didn`t read the reviews, big mistake ! The room was not only a postage stamp, but dirty, very dated, even the bedsheets had stains on them. We could not stay there it was so disgusting. The pictures in the brochure are either very date for of a different hotel. When we asked for a refund we were told that a manager would need to ok it, to then be told there was no manager on till Monday

Guest rating:

10/5/2015

"-"

Efficient and quiet. Parking very reasonable.

Guest rating:

24/2/2015

"-"

Hotel room was amazing and staff were friendly n helpful.. Hotel worth every penny

Guest rating:

22/2/2015

"-"

Very good, clean well sited, everything we needed in rooms

Guest rating:

9/2/2015

"ok for a couple of days"

do not expect anything special, outdated and not nicely decorated, however the location is amazing

Guest rating:

1/1/2015

"-"

Very old fashioned needs to be refurbished. Bed really uncomfortable could feel the mattress springs. Room located next to bottle bins so was woken up by noise of them being emptied. Staff very friendly, good hotel location and nice hot shower!

Guest rating:

14/12/2014

"Efficient, friendly, easy to locate."

After reading some of the previous reviews, I expected a hotel in need of modernisation. What I found cannot be further from the point. I had a modern room with up to date fittings which was clean and well maintained. The only down side was th noise from the road. If I stay there again, I will request a room either interior or on the sides of the building.

Guest rating:

13/12/2014

"-"

Good value. Two issues... Lingering smells in the corridor and the noise from the street as the windows are not double panes.

Guest rating:

10/12/2014

"A very convenient and comfortable place to stay."

I went in some trepidation, having read an unflattering review that complained about lack of cleanliness and hot water and the attitude of staff. My studio apartment was clean, there was plenty of hot water and the staff very pleasant.

Guest rating:

1/11/2014

"Good location"

The apartments are located close to Kensington South tube station which gives easy acces to Knightsbridge and Leicester Square. The apartment itself was nicely furnished and would be fantastic if staying for a couple of days or longer as it comes with a kitchen and ability to cook your own meals. For a one night stay the downside was that there was no tea of coffee provided. Upside the staff were very helpful and the parking nearby is discounted as long as you get your voucher before checking your car in.

Guest rating:

26/10/2014

"-"

Good location Adequate roooms and facilities