make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
9/10/2011
"the room we were in was noisy due to renovations, but spotless clean and the staff were excellent."
6/10/2011
"Very pleasant stay. Perfect location for Westminster."
The hotel is very well presented, and rooms are clean, well equipped and furnished.The staff are friendly and helpful. We had minor problems with the TV (sound came and went on BBC 1 and 2), and the toilet cistern was erratic. Otherwise no problems, and would recommend to fiends.
20/9/2011
"Doorman and Concierge were very helpful and friendly"
Room was clean and very comfortable with everything you could need provided. Would love to stay again!
6/9/2011
"Loved the hotel and the staff were very helpful. The Refurbishment is beautiful. "
4/9/2011
"-"
I would whole heartedly recommend this hotel. My mother, my daughter and I, have just returned after celebrating her 85th birthday, in London. The St. Ermin Hotel was the icing on the cake. Although it is quite expensive, we feel that it was worth every penny. From the way we were greeted, to our send off, nothing was too much trouble. The hotel has had a grear deal of money spent on it recently, so everything is fresh and clean, but it was the staff as much as anything that helped to make our stay so special. We enjoyed the coctails, with expert guidance from the bar manager, to suite our individual tastes. Our afternoon tea was served early, to accomodate the time that our train left for home. Advice was given freely on the best way to reach our trip destinations.This was all achieved in a friendly manner. .All in all we had a very good experiance, and we look forward to staying there again.
4/9/2011
"Most pleasant experience"
We haven`t been in London in over 35 years, and were looking forward to coming back. We saw the hotel on the Internet, booked `blindly` and were MOST PLEASANTLY SURPRISED`. All three of us (my husband and 19 year-old daughter) had a fabulous time since we landed. The hotel was just great. Good location, beautifuly renovated, quiet and comfortable rooms, supremely clean and nicely decorated. We will definitely recommend this hotel, and indeed already done so by writing a review on Tripadvisor. Looking forward to returning to London soon, and to stay at this gprgeous hotel.
30/8/2011
"Definitely would stay here again."
Easy to find. Great location for visiting attractions.
21/8/2011
"Excellent hotel"
I stayed at this hotel for a couple of days with my family and we had a lovely stay. The room was very clean and beautiful. The staff was very kind and helpful. One of them spoke fluent Italian and always available to assist us. Great location 2 mins walk from the tube and 10 mins walk from Westmister! I would highly recommend this hotel
20/8/2011
"Friendly and helpful staff. Good location. "
17/8/2011
"Good, friendly staff"
Close to St James Park which affords quick transport to London City and its attractions. Rooms are comfortable and clean. Hotel is superb. Location - excellent and the ambience is fantastic.
15/8/2011
"I enjoyed your service and friendliness as well as the hotel."
15/8/2011
"-"
With four days of sightseeing planned with two teenagers we had a Deluxe Double Double room that was ideal for our family to share. Excellent location with tube access practically on the doorstep providing travel around London speedily. We did not make use of the hotel facilities but from our observations it was a very comfortable and friendly hotel that welcomed all and made avery effort to fulfill guests requirements. We would definetly recommend St Ermins and already have plans to return.
14/8/2011
"Whole experience excellent. Staff very efficent and friendly. "
14/8/2011
"Hotel con tutti i confort. Personale gentile, pronto e disponibile ad ogni richiesta."
La posizione centrale permette di visitare a piedi i parchi ed i monumenti principali. La zona è molto tranquilla, lontana dal traffico. Il costo un pò elevato ripaga pienamente. Eccellente.
4/8/2011
"Room beautiful, staff very helpful. Dining room small and dark, was not tempted to eat there."
25/7/2011
"-"
A fantastic Hotel. Deserves 5 stars. Was upgraded to a suite, which was great. Myself, my daughter and grandaughter were on a theatre weekend. The staff were very attentive, polite and very efficient. Our room was ready immediately so we could relax straight away. The quality of the room and the food in the dining room was excellent. Highly recommend St Ermins and will certainly stay with you again.
21/7/2011
"From thw welcome to the farewell we had excellent service."
18/7/2011
"Very Clean, quiet,good location, friendly staff"
newly refurbished
8/7/2011
"Great location for sight seeing, excellent accomodation and helpful staff."
The hotel has been recently renovated and is not quite finished. The aircon in our first room was non functional and once reported, we were immediately transferred to another room and everything was fine thereafter. The dining facilities are low key but that was not an issue as there are several local venues for breakfast, lunch and dinner. We particularly liked a small Italian around the corner on Victoria Street. Yes, we enjoyed our stay and would be delighted to return to St. Ermins.
29/5/2011
"Only stayed for one night but very clean and comfortable.with good service."
23/5/2011
"Very english with a modern touch"
Stayed here for a friends birthday, great location tube station is a two minute walk from the hotel. The service was spectacular, staff are very friendly and definitely a service with a smile kind of place. As it was my friends birthday the hotel surprised us all with a chocolate cake and wine. The decor is great and had a fab time. Will stay there again!
19/5/2011
"A very nice hotel - can be recommended anytime"
Great location for my visit to the Parliament. Very friendly staff. Beautiful room, very good bed. Enjoyed my stay very much.
16/5/2011
"Very Impressive"
Although the refurbishment was not completely finished when we stayed, we had a thoroughly enjoyable stay. The refurb is to a very high standard, the staff were attentive and it`s in a great location . We stayed in a triple room which accommodated the three of us brilliantly (2 bathrooms!) Would definitely stay here here again and reccommend it highly. The only negative we had was that due to refurb not yet 100 per cent completed we were awoken on Sunday morning by drilling directly outside our window.
16/5/2011
"Fantastic"
We have been to this hotel several times before and have always enjoyed our stay but it was starting to get very run down. It have now been refurbished and it was fantastic from when we entered to when we left the staff where brilliant and the decoration has made a huge difference I will definitely go again and recommend this hotels to friends and family, go and enjoy.
30/4/2011
"Newly refurbished"
We stayed for 2 nights. We were upgraded to a suite free of charge because the hotel refurbishment was still in progress and our double room was not ready. The bed was very comfortable. The decor was pleasant and there was a large TV. The bathroom was very clean and the only disappointment was the small amount of water which came out of the shower. The staff were plentiful and helpful. Breakfast was good but did not have as much variety on offer as I`ve seen in similar rated hotels. The hotel is in a great location for sight seeing.
27/4/2011
"-"
loved it
6/2/2011
"Friendly Staff and Fantastic Location"
My Boyfriend and I stayed in London for a long weekend and St Ermins was in the perfect location for sightseeing. Friendly staff and beautifully decorated with period features.
9/1/2011
"-"
Stayed one night over new year excellent location walking distance to many major attractions very friendly and welcoming staff wonderful bar with open fires great old world feel would deffinately stay again
3/1/2011
"Excellent situation for sights, shopping, theatres and underground. "
I would say very good due to friendly helpful staff, very good buffet breakfast, rooms clean and reasonable size and situation. Look forward to seeing the refurbishment in the spring. Lovely building with many features - cornicing, staircase etc - to be admired.
1/1/2011
"Excellent breakfast"
31/12/2010
"Good hotel, Great Location for everything."
On arrival and departure staff were extremely helpful. Room could do with being re-decorated.
29/12/2010
"Very helpful staff, nothing too much trouble. Very nice room."
27/12/2010
"-"
Would of been nice if we were told they were renovating severel floors. The noise was unbearable at 8 o clock in the morning. So much for a nice birthday get away.
19/12/2010
"Helpful staff, well-appointed public rooms, very nice bar. Breakfast too expensive."
19/12/2010
"Great! Simple, clean and just right."
15/12/2010
"Overall the hotel was comfortable and the staff were friendly and helpful"
Overall the hotel was reasonable, with fairly comfortable rooms and excellent staff but noisy building works on the two top floors from 8.00am through the day was disappointing. Also the washbasin waste discharge and toilet flush did not work properly in our particular room.
14/12/2010
"-"
staff very helpful and polite
13/12/2010
"First class! We will stay at St Ermin when we visit London next. Good Location "
9/12/2010
"Not great customer service and generally a bit shabby"
Need strength of Achillies to be able to operate taps in bathroom. Room overall just a bit shabby. Reception staff not very communicative, weren`t able to resolve problem with TV and were adamant I had stopped 2 nights when I checked out. Bar staff great.
8/12/2010
"-"
Very pleasant staff, lovely and clean. Good location close to tube
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.