The Langham London reviews

Guest rating:

27/2/2009

"Superb Hotel with wonderful customer service"

We were very impressed with the welcome we received and customer service throughout our stay. It opens your eyes to the lack of customer care generally received in Britain. Although the hotel is currently under refurbishment the only inconvenience was the journey to our room, but the exercise did us good. The rooms are very clean and beautifully decorated with all the necessary extras. The restaurant is elegant and food and service excellent. The experience was a real treat.

Guest rating:

26/2/2009

"-"

Wonderful staff, fabulous food....marvelous branding. Hope the refurb is good.

Guest rating:

22/2/2009

"impeccable service"

my husband forgot his cufflinks reception/concierge produced a pair that even matched his tie well done

Guest rating:

19/2/2009

"Wonderful location "

Overall it had all we needed. great location service and staff. Didn`t use dining area apart from breakfast. Also great to have a pool!

Guest rating:

19/2/2009

"-"

Lovely surroundings >Very good food>Efficient and yet very friendly staff >Our one complaint was the awful noise level in the bar ! In contrast the serenity in the dining was a joy.We will avoid the bar our next visit !

Guest rating:

16/2/2009

"Pure luxury!!"

Have just returned from a romantic weekend break at the Langham. The hotel is awesome ..... from the minute you arrive to the minute you leave you recieve first class service. The room was beautiful, the staff were amazing (nothing was too much trouble .... would particularly like to thank the lady who stopped what she was doing to take me 5 floors down to personally show me where the pool was). Food was spectacular. Drinks were very overpriced, my husband is still reeling from the single measures of vodka and gin that cost him £27!!!!! Avoid the mini bar at all costs (£3 for a chunky kitkat!!). Hotel is in an amazing location just a short walk away from Oxford Street. Would definitely recommend this hotel and am planning my next stay there. Worst thing about our trip was having to leave.

Guest rating:

14/2/2009

"Very pleasant staff. Especially nice to be accompanied to the room by the receptionist, instead of "

Guest rating:

12/1/2009

"-"

a fantastic hotel with oustanding staff, ive never been to a hotel in britain thats had that many happy and friendly staff. the room was great and food excellent. thanks for a welcoming stay.

Guest rating:

6/1/2009

"-"

Had a great stay at the Langham, staff were very helpful and the room was amazing. We stayed on New Year`s Eve so the location couldn`t have been better. Will definitely stay again, maybe after the refurb is finished.

Guest rating:

3/1/2009

"STAFF WERE EXCELLENT, PROFESSIONAL, PROMPT, COURTEOUS AND 7 STAR. "

WILL USE LANGHAM AGAIN, I ALWAYS GO 4 STAR OR ABOVE, STAFF INCREDIBLE. LOCATION IDEAL. BED AND BEDDING SUPERB. RESTAURANT AND NICE TO BE SERVED BREAKFAST FOR A CHANGE. ROOM SERVICE SUPERB. CLEAN. NOT THE VIEWS OF THE DANIELLI NOR THE ATMOSPHERE, BUT STAFF BEST IN THE WORLD. THANKS TO ALL STAFF AND MANAGEMENT, SEE YOU AGAIN. DAVID AND SUZANNE

Guest rating:

1/1/2009

"Outstanding service and excellent courtesy"

Guest rating:

11/8/2008

"Very enjoyable."

We had booked tickets for the Sound of Music at the Paladium and the Langham was perfectly placed in the West End just a short 5 minute walk from the theatre. Although the hotel entrance is currently being renovated the hotel was superb. The staff were excellent and it is a beautiful building. We will definately go again.

Guest rating:

25/2/2008

"EXELLENT HOTEL AND SERVICE"

FROM THE MOMENT WE ARRIVED UNTILL THE MOMENT WE LEFT THE HOTEL AND STAFF COULD NOT BE MORE HELPFUL AND EFFICIENT. THE ONLY DOWN SIDE WAS THE NOISE FROM RENOVATION WORK BUT THIS DID NOT DISTRACT FROM OUR STAY.

Guest rating:

12/2/2008

"Excellent"

Really enjoyed our stay staff were great and although we had a room overlooking an internal court yard, was really quiet. \would stay again. Breakfast was bliss.....

Guest rating:

10/2/2008

"The hotel is lovely and very well situated. Had a wonderful night there!!"

my only gripe was the breakfast, which we had bought to our room, the tomatoe was horrid!! thats it!!!! the room was lovely, clean and welcoming. the bathroom (which is always a sign of how the hotel is) was excellent. I will recommend this hotel to all that want to listen!!

Guest rating:

24/1/2008

"No hesitation in recommending this hotel"

Guest rating:

24/1/2008

"Overall very good, but problems with finding rooms due to re-decorating. "

Once we found our romm(had to be taken there due to no sign-posting when redecorating) all was well. Initial check in problems, although it was late at night. Incorrect details, given double and had to be moved to twin which is what we booked. Room size and cleanliness excellent as was the breakfast. Brilliant location

Guest rating:

17/1/2008

"Excelllent hotel but with renovations going on this caused problems."

Problems solved by management offering upgrade on future bookings.

Guest rating:

12/1/2008

"WE were delighted to have discovered this hotel,excellent in all aspects."

We hope to return to the Langham many times in the future

Guest rating:

10/1/2008

"Fabulous, booked 1 night for my parents and they thorougly enjoyedtheir stay. Staff were excellent "

Staff excellent very attentive, Room and ambience of the hotel superb. wouldn`t hesitate to recommend.

Guest rating:

5/1/2008

" excellent"

excellent location,excellent staff, excellent room ,the whole langham experience was perfect would definetly recommend this hotel

Guest rating:

4/1/2008

"Just what we needed for an overnight stay - what you should expect from a five star hotel."

Guest rating:

3/1/2008

"the service and the staff were very helpful and very courteous and pleasant"

a pleasure to stay in a really quality hotel with great facilities, great staff and good location in london

Guest rating:

3/1/2008

"-"

Very helpful staff and fantastic location, would not hesitate to recommend it to friends and family.

Guest rating:

2/1/2008

"-"

Only one night stay but we were both impressed with the service and pleasant attitude shown by all staff

Guest rating:

31/12/2007

"Unobtrusive yet 1st class service"

Guest rating:

29/12/2007

"1st class will stay again"

Guest rating:

23/12/2007

"A very cosy and welcoming atmosphere. Quite a special achievement for a grand hotel. Lovely!"

Guest rating:

23/12/2007

"-"

The first room we were given was a disgrace - ripped curtains, dent in the bathroom door, broken hairdryer, no drawer storage space whatsoever, dirty mark on the wall.l After we complained we were moved to a lovely room. Waitress service at breakfast was abysmal - both days we had to ask several times for teaspoons and one day I ordered grapefruit juice and was served apple juice ...Having said that, the desk staff (and especially the concierge) were delightful, the beds are excellent and the hotel is superbly located and surprisingly (thankfully!) very quiet.

Guest rating:

18/12/2007

"-"

Heat needs to be warmer in the room.

Guest rating:

18/12/2007

"First Class Service "

Great location for Xmas shopping. Great atmosphere in the Bar to relax after a night out before heading for bed. Definately would use this hotel again.

Guest rating:

17/12/2007

"not worthy to be associated with world leading hotels"

overall very disappointed with standard of service

Guest rating:

16/12/2007

"Fabtastic hotel, courteous staff and wonderful festive air - high;y recommended"

Guest rating:

15/12/2007

"lovely old school hotel, stuffy staff"

Hotel, ambience and leisure club all fantastic, along with location, I always find it a shame at these high end hotels that the staff feel so self important, there really is no need for this and certainly no justification.

Guest rating:

3/12/2007

"Excellent one night stay"

Very friendly and helpful staff (particularly on the door). Very clean and comfortable room (Twin). Was initially disapointed that continental breakfast only was included in the price but this proved to be delicious and quite adequate.Served in a lovely dining room, tables beautifully presented, staff attentive, service quick. Will book again.

Guest rating:

3/12/2007

"The Langham is an excellent hotel in a great location with friendly and helpful staff."

The Langham is a very fine hotel in a great location for all the West Ends best amenities. The staff are particularly helpful and very friendly. However all the luxury and attentiveness comes at a cost which is not insignificant.

Guest rating:

25/11/2007

"We had a nice stay"

Fantastic location, Great service, Hotel looks great from the outside, Bar area very nice. They were the good points. It was a nice touch to recieve champagne,chocs & stawberrys upon arrival. Bad points are rooms are very dated we do not mind paying high prices but expect high standerds in return this was not the case with the room or the food. We also looked forward to the spa as part of our experience but it was closed and we were not pre warned. This was the second time in a month I have booked The Langham but taking into account the price(i upgraded to a junior suite) I think next time we will try the Ritz.

Guest rating:

18/11/2007

"High quality room and great location"

Breakfast set-up is sit-down only, no buffet, which is quite tedious (and expensive)

Guest rating:

1/11/2007

"Shame only one night stay!"

Stayed for one night here on special deal and was upgraded to exec room - very large and comfortable. Lovely bathroom with very large towels and great bathrobes. Bed huge and extremely comfy. Gripes - mi i bar is sensor operated so you can`t move anything. Downstairs bar lovely but very expensive.

Guest rating:

18/10/2007

"breakfast was very poor and inedible"