make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
15/1/2012
"-"
Have stayed here on quite a number of occasions and it had been better. Toiletries weren`t enough eg no body cream, no hair conditioner and only 1 soap on first day only.
14/1/2012
"Very happy customers"
We stayed at the Westbury on Friday 13th Jan 2012 for one night. The hotel was stunning and the staff couldn`t have been more friendly and helpful. I`ll definitely be back soon and wouldn`t hesitate to recommend it to friends, family, etc.
9/1/2012
"wrong name on paperwork very embaressing"
30/12/2011
"ok but stayed in better travlelodge rooms for far less"
No porter, no view, tv not working, small bath room which needed up dating
26/12/2011
"Breakfast a big dissapointment room service food vastly needs improvement forgot things i ordered"
21/12/2011
"-"
Very comfortable hotel in a excellent location - just a couple of minutes walk from Oxford street and Regents Street.
20/12/2011
"nice but overpriced"
IN A NUTSHELL, good location, staff, brilliant, room, comfy but cold & a little small & not very well soundproofed(could hear other guests on either side of us), tv didnt work properly. Breakfast was included in the price, but for a guest booking on a room only basis, then deciding to have breakfast, £26.00 for the "english breakfast" is steep by anyones standard. And unless youve got the winning lottery ticket in your wallet, steer well clear of the mini bar. THE END
7/12/2011
"An outstanding hotel - well-located, helpful and courteous staff who are enthusiastic."
Delighted by the dining experience in the re-opened Artisan restaurant. A very good menu reflecting seasonal food and imaginatively cooked. The wine waiter listened to our preferences and made excellent recommendations. All the staff- bar, reception, breakfast room are well-trained and efficient.
30/10/2011
"pleasent and relaxing atmosphere , with very helpfull staff"
hotel staff very helpfull on arrival with parking our car and taking our bags , quick and easy check in , room was very comfortable , plenty of clean fresh towels and bed linen , after a night at the theatre we went back to the polo bar where we were greated again by warm freindly staff and had a quiet drink in pleasent surroundings , then a good nights sleep - with a good english breakfast the next morning with plenty of choice on the menu , all round exelent stay , would visit again,.thanks.
2/10/2011
"-"
Another great stay in this hotel via Hotels Direct - great room, wonderful service and superb location. Will book again next year - good value for money.
23/7/2011
"Super location, round corner from newly designed LV store, need I say more.....?"
Very nice luxury hotel, small but beautiful lobby, home to the famous `Polo Bar` for super cocktails & fizz. Twin rooms all in same area and identical, smart, well decorated & a good size. Bathroom fine but not great, Molten Brown accessories helped a lot!! No view from window as inside, but as an overnighter on a `theatre break deal` it was fine. Breakfast was good, service good, clean & well run restaurant. Would return......
7/6/2011
"Always enjoy our stayat the Westbury"
23/5/2011
"exceptional service"
23/5/2011
"Wonderful location"
20/2/2011
"True 5* hotel amzing value from hotel direct again"
Truly amazing hotel with the most friendly Helpful staff, was given a huge superior room, probably the best hotel ive stayed at with a rate to match 3/4* hotel, will be booking this one again.
28/12/2010
"beautiful room"
pleasant staff, made it a night to remember and all at a good price.
21/12/2010
"fab"
great place to stay
19/12/2010
"fantastic "
really lovely clean rooms - not enormous but we only requested the standard double - perfectly fine for a couple. Very helpful staff and fab breakfast that runs until midday at weekends!
19/12/2010
"We will recomend the westbury !!!it was spec-tac-u-lar. June roscoe."
14/12/2010
"excellent food and service however room was a little on small side"
13/12/2010
"Wondeful hotel, high standard of customer service and in an excellent location!"
13/12/2010
"-"
Such friendly,helpful staff!! A wonderful stay, nothing to critise at all. Wonderful value, would recommend this hotel to anyone who wants afforadable luxury.
13/12/2010
"Great hotel"
Well located, nice area, lovely room (not huge!), good service and lovely breakfast.
13/12/2010
"Most enjoyable stay at the Westbury hotel first class accommodation and service"
One pf the best weekends i have had in london Westbury hotel conduit street great central location for shopping threatre etc. 5* service and accommodation. Staff extremely helpful and friendly. Will certainly go back.
13/12/2010
"excellent service and ambience"
fantastic staff and really relaxing weekend
12/12/2010
"-"
No way is this a five star hotel. I was expecting a bit of luxury but didnt get any. The only thing was the bed was lovely and comfortable a part from that may as well stay at a travel lodge and save yourself a few hundred £
12/12/2010
"Excellent staff and very friendly and attentive service. We loved our two and a half day experience"
We were able to get into our rooms a little after the advertised time but our bags were safely looked after in the meantime allowing us to leave the hotel to do some Christmas shopping! Breakfast on the Saturday morning was a bit of a nightmare due to a kitchen problem but management wrote to us the same day and explained the situation leaving a small box of chocolates in the room, which was a nice and proactive touch. The Maitre D. could not have been more apologetic and ensured we were very well looked after at Sunday breakfast. We are thinking seriously of using this hotel again next year as all staff and the location were excellent.!
12/12/2010
"dressing gown shoddy, little extras need attention no tea and coffee making facilities. Staff good"
9/12/2010
"Lovely hotel, clean and ideal location for a night out in London"
6/12/2010
"-"
having stayed before once more we had a positive experience
6/12/2010
"-"
Very small Queen room but perfect location so the size doesn`t really matter when you`re only sleeping there!
6/12/2010
"A wonderful time. It was my mother-in-law`s birthday and we were upgraded without even asking. "
The staff were always very pleasant and couldn`t do enough to help. I would go back again next time we are in London.
4/12/2010
"-"
Great location for exploring central London, no need for public transport. Room was small but comfy, bathroom could have been better for a 5 star hotel, staff friendly & helpfull. Breakfast was good but if you want a drink in the bar before dinner you had to book a table and as we hadn`t we couldn`t be accommodated. All in all a good hotel!
29/11/2010
"Room smaller than expected and cold"
We had a nice stay at the hotel and found the location fantastic although as I have said - yes you expect a small room in central London but this was tiny. The bathroom fittings were tired and the room was cold despite turning up the heating control fully. The bar and restaurant service were excellent as was the concierge. Pity about the room because otherwise a great hotel.
23/11/2010
"-"
Hi, when we were settling our bill we were presented with an amount for 109.00 whwn I queried this the receiptionist had to look through a pile of receipts, it transpired the the charges should have been 67.00 we were delayed at least 35 mins to have this rectified It was most annoying and if I didnt have the sense to look at the details I would have had a vast overcharge.
21/11/2010
"-"
Fabulous shopping weekend! Very central hotel, (on Bond Street!). A lovely traditional English atmosphere with very pleasant cosmopolitan guests of all ages. very helpful reception, concierge & door staff, nothing too much trouble. Breakfast excellent- as many cappuchinos as you like without any fuss. Room spacious and extremely comfortable bed. We had a lovely quiet room this time, on a previous occasion we were woken by a noisy flag flapping in high wind, but dont worry never any traffic noise. My favourite Wesr End hotel , will definitely return.
16/11/2010
"Brilliant location and excellent service."
Delighted to have available a vegetarian breakfast.
15/11/2010
"Fine hotel"
to put a long story short: not cheap, but really worth it.
14/11/2010
"Lacking in tea making facilities"
This 5 star hotel would benefit from having tea/coffee facilities in the bedrooms; although we were only in a standard room it was of good quality but not sure if it was 5 start quality!
8/11/2010
"-"
I enjoyed my stay at the Westbury although if im honest I have stayed in better City Hotels. For a 5 star hotel I thought the bed could have been bigger. I also noticed the toiletries were a little on the miserable side. There was 1 bottle of shampoo, 1 shower gel and 1 set of slippers and bathrobes. Not exactly ideal when there were 2 of us in the one room. Coffee also would have been an added bonus also. Overall not bad.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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