The Westbury Hotel reviews

Guest rating:

27/12/2015

"Lovely elegent welcoming. Friendly staff. "

Guest rating:

24/12/2015

"Room not as pictured on your website"

The staff were lovely they moved us to a bigger room as husband is disabled and they did not get the special request that I sent you, the rooms were ok but looked nothing like what was advertised so slightly disappointed

Guest rating:

23/12/2015

"Superb staff, outstanding service"

Room was comfortable, reasonable size and clean. We used the Polo Bar where the service was personal and faultless. Generally a little pricey - but it`s Mayfair and so no different to other hotels and bars. The staff were extremely attentive - especially the door and reception staff. In summary - we had a couple of fabulous days, the perfect location and a beautiful way to start the Christmas holidays. Thank you.

Guest rating:

14/12/2015

"-"

good staff and nice hotel. Room needed a clock and tea/coffee making facilities.

Guest rating:

12/11/2015

"Excellent"

Guest rating:

8/11/2015

"A lovely hotel that made us feel special"

Has a superb bar that makes superb cocktails

Guest rating:

8/11/2015

"The position of the hotel is superb for shopping, theatres, & the underground"

Initially disappointed to find that the high floor I had requested was only allocated to guests staying longer than a weekend & the wifi I thought I had paid for did not show on my booking & was therefore not applicable. After this I could not fault the service & housekeeping were especially diligent. Nothing was too much trouble & the breakfast (a la carte) was excellent & served in a timely manner. Will definitely stay there again. So accessible to all required amenities

Guest rating:

5/11/2015

"Do not consider it to be worth 5 stars. Overall disappointing."

No complimentary tea/coffee making facilities in room so looked at menu to have morning coffee delivered - no filter or Americano available - price unreasonably high. Surprised no non-alcoholic beer or wine available. Expected some free WiFi. Had to wait for table at breakfast. Food going cold while one waiter stood with food on tray waiting for another who could (qualified) bring it to our table.

Guest rating:

12/10/2015

"immaculate hotel, very friendly staff, beautiful room."

Guest rating:

28/9/2015

"1st class hotel everything was excellent "

Guest rating:

21/9/2015

"Excellent Service "

Excellent service and the room was spot on. The Hotel supplied a cake for my partners Birthday which was greatly appreciated. Anyone thinking of booking at The Westbury should not hesitate, book in!! Thanks very much to all the staff for making our weekend stay a very good and memorable experience.

Guest rating:

4/8/2015

"Perfect"

Hotel was perfect. Very Friendly staff

Guest rating:

2/8/2015

"Classically elegant"

Staff are very helpful and accomodating, hotel is pure elegance and has a feeling of twenties Americana to it. Easy to find and close to Green Park and only 2 stops from the theatre

Guest rating:

27/7/2015

"Quality location and service."

Great service and all staff more than helpful. As long as you accept the prices for everything go with the prestige of the location its wonderful to have good food excellent breakfast and again quality service.

Guest rating:

6/6/2015

"Connecting Door!"

The room I stayed had a connection door. I was woken by somebody talking next to me at 6.10 am finding out it was the guest in the next room talking on the phone. I could hear the whole conversation of several phone calls the guest made which finally ended around 9 am. The room itself was very small but well equipped. .

Guest rating:

17/5/2015

"Wonderful experience"

We were given attentive and excellent service from the moment we stepped out if our taxi. Our room was spotless and reception telephoned to ensure we liked the room. Breakfast was superb. All in all a wonderful stay and we will return.

Guest rating:

3/5/2015

"As it was my 75th birthday they made me a chocolate cake which was a lovely surprise."

Very comfortable and splendid breakfast.

Guest rating:

24/4/2015

"-"

Lovely room, not overly large, but perfectly formed. Only thing missing was a kettle, but room had a very fully stocked mini bar so that was great.

Guest rating:

19/4/2015

"-"

Fantastic hotel. Room was lovely. Staff friendly and great breakfast. Made my husbands 50th very special.

Guest rating:

5/4/2015

"Hotel lovely but could do with having tea/coffee facilities in the room, that`s a must "

Guest rating:

22/3/2015

"Average stuffy room, bad pillows, no free web, "

Guest rating:

15/3/2015

"absolutely wonderful"

Guest rating:

2/2/2015

"Staff very helpfull"

Guest rating:

22/12/2014

"Fantastic Experience"

The Westbury was great, from the moment the doors are opened for you, all staff acknowledge you, the bedrooms were clean and confortable and the breakfast service was 1st class. Looking forward to using this hotel again with this experience received

Guest rating:

21/12/2014

"-"

Perfect posistion for shopping lovley staff

Guest rating:

16/12/2014

"Luxury and sophistication "

Guest rating:

2/11/2014

"Very nice staff but small rooms."

We stayed for three nights and liket the hotel. Some remarks: no fre wi-fi, very small room and bath room, we could hear what was said in the next room without any problem. The breakfast was fantastic.

Guest rating:

22/10/2014

"Perfect Anniversary & Birthday venue!!!"

Could not fault a thing! Perfect location, great room, excellent food combined with friendly & helpful service. We definately return!!!!

Guest rating:

21/9/2014

"-"

Very disappointed that a five star hotel has no tea or coffee making facilities in the rooms. Also for a Superior Queen room, it was very small. Not what we would call value for the money and would not book their again.

Guest rating:

7/9/2014

"room service poor, room equipment not 5 star standard"

Guest rating:

26/8/2014

"Well deserved the 5* rating it has got -"

A lovely hotel - with very friendly staff - nothing was too much trouble. I would definitley stay there again.

Guest rating:

6/8/2014

"-"

Double room very small and the air conditioning system is old and noisy.. However staff were friendly and helpful.

Guest rating:

4/8/2014

"5 star hotel........?"

The hotel reception what i expected, kind and polite staff opening the doors and offering any help you may need 5* ser ice indeed However the superior double room we stayed in - if im honest was no different to a premier inn room, except there NO tea o coffee facilities - maybe thats how a 5* hotel is, they must want you to order the £7 coffees to your room

Guest rating:

29/7/2014

"-"

Great hotel

Guest rating:

20/7/2014

"-"

Would definitely recommend to others and we will definitely be back

Guest rating:

20/7/2014

"A very enjoyabe stay."

Overall, I was very satisfied and happy with my stay. The only criticism I would make was that a young man came in to check the mini bar whilst both me and my girlfriend were still in bad. A little embarrassing.

Guest rating:

15/7/2014

"Very friendly and helpful atmosphere "

To be fair we didnt experience the hotels restuarants as we were already commited elswhere however from the extremely well turned out and polite doorman untill we reached the excellently efficient room attendants happy faces all just what you need after a juorney short or long. Thank you one and all

Guest rating:

29/6/2014

"Penny pinching Hotel"

I booked a five star hotel for my Son and his girlfriend as a treat for his 21st Birthday. My first disappointment was on arrival rather than just swiping his card they took a £100 pound deposit of him as well eating in to his spending money. I also paid on advance for there breakfast . Again for £26 you expect more than 2 rashers of bacon , 1sausage a tomato and an egg? My last complaint was in trying to arrange his breakfast the waiter could hardly speak English causing confusion. My son thought he had been charged again and had to confirm this had not happened with reception. We stay in London individually and as a family quite often. We won`t be staying at the Westbury again. So their penny pinching attitude has cost them future business .

Guest rating:

28/5/2014

"Central Location yet quiet "

This hotel had a good feel to it. Perfectly located off Bond Street and Regent Street so perfect for shops or the West End. A nice ambience about the place be it the lobby the bar or lounges.The bedroom was quiet , quite small but comfortable , not particularly sumptious but good . Likewise the bathroom was small but adequate. An effective over bath shower .... it did the job but at the price we paid this was a real bargain.

Guest rating:

27/5/2014

"nice!"

brilliant that it has parking, brilliant Location, Brilliant staff...................not so good that you cant make a cup of tea without paying for room service to bring one to the room!