make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
7/12/2014
"No heating , and our key was given to someone else "
Our room was freezing and ended up with a heater, getting up and down during the night to turn it on and off, I`m now sneezing and coughing, at 3.10 am the staff downstairs give somebody out key to burst into our room , me and my chum jumped up frightened out of our life..... Ragin how dare they ..... Never again will I ever stay here , that could of been anybody coming through our door.... A total disgrace!!!! Also value cabs have a contract here to pick up people but we called a taxi last night at midnight for a girl and they said 20 mins and they would phone reception, we waited over an hour until I asked a member of staff and they said they never phone and just pick up anybody waiting outside, very very poor
30/11/2014
"-"
Myself and my two daughters had a fantastic overnight Christmas shopping stay at the Europa. Staff helpful and had a Luvly breakfast. Will definitely be back.
20/10/2014
"Excellent Europa."
Just spent 2 nights in the Europa. Hotel staff were very welcoming and Concierge were extremely helpful as it was my first visit to Belfast. Location is excellent 10 mins walk from Shopping centre, also very cpnvenient for bus city tour which was an eye opening experience of Northern Ireland history. Stayed in a luxurious triple room on first night and a very comfy double second night.Beds are first class and decor is spot on. Breakfast cannot be faulted. Spent an evening in the atmospheric first floor piano bar looking out on the wet streets of Belfast. Would definitely return.
7/9/2014
"What an amazing night!!!"
Perfect from start to finish room was clean bed was sooooo comfy!!! Definitely going back!!
30/6/2014
"Clean and conmfortable - excellent staff service"
We usually choose not to stay in large tourist hotels, but booked the hotel so we could say that we had stayed in nthe most bombed hotel in Europe. We cannot fault the staff service and attitudes. They were excellent and I recommend them for it. We were given a free upgraded from the standard room to a room at the front of the hotel on the eighth floor - but cannot compare the two to say what we gained from being upgraded as we didn`t see the standard room. It was comfortable and superbly clean, but we found it a little small, if by "upgrade" they meant a "better" room. The breakfast buffet was excellent with a wide range of Northern Irish produce and we were seated immediately both times we arrived despite the sheer number of people they were processing.
31/3/2014
"Brilliant hotel, excellent position in Belfast, stayed there twice, plan many more stays there. "
Everything at the Europa hotel is excellent, the rooms, service, restaurant, bar & piano room, even the fireside in the foyer! The staff are very welcoming & helpful, look forward to staying there many more times when I come to Belfast.
30/3/2014
"excellent hotel highly recommended"
17/11/2013
"Excellent hotel prime location. Friendly staff and beautiful surroundings."
7/11/2013
"Wonderfully comfortable bed and bed linen"
22/10/2013
"Lovely hotel with great central location"
Excellent hotel, staff friendly & helpful. Rooms nicely decorated and clean. Had breakfast & lunch here on 2 days all excellent. Would definitely stay here again.
21/9/2013
"Had a wonderful stay. Very comfortable beds and although a big hotel, retains its intimacy."
14/8/2013
"-"
We thoroughly enjoyed our stay and Irish hspitality
10/8/2013
"Excellent location, and very pleasant and helpful staff."
27/2/2013
"Actually very good but that was not an option"
This was our second visit to the Hotel Europa. We returned because of the great location, friendly and helpful staff and very comfortable rooms in a tastefully designed hotel. One small complaint this time had nothing to do with the staff but some of the guests. There was a big function on the Saturday night and we waited over ten minutes to get a lift to our room on the ninth floor as some of the inconsiderate guests were blocking the lifts. When the lift finally arrived crowded, one of the same guests had pressed every floor, so it was a long wait to get to the ninth. At 4 o`clock on Sunday morning, a drunken guest disturbed our sleep trying to get into our room and insisting that we were in the wrong room. However, we will return again but maybe we will check ahead if it is a busy weekend or not. Fantastic welcome and service as usual from the hotel staff.
9/12/2012
"Excellent Hotel"
We had a great stay. Nothing was any bother to the very helpful staff. The breakfast was fantastic.
24/10/2012
"Best place to stay in Belfast"
Staff first class, Rooms excellent and food very good, Breakfast is excellent. Crown over the road just adds to the experience.
11/9/2012
"Great hotel. Great location. Great City to visit."
Would be good if your kitchen had egg cups. My wife requested two boiled eggs for breakfast with soft yolks. She got two solid hard boiled eggs in what appeared to be butter dishes. Had to support the eggs with sugar packets just to keep them upright. They were too hot to hold. Would have thought a hotel such as yours would at least have had egg cups and know how to boil two soft eggs. Other than this we had a great time. Really enjoyed our stay in Belfast and the hotel was excellent. Staff very pleasant and helpful.
14/8/2012
"Great Location"
11/5/2012
"Hotel facilities good. Staff very good. Belfast strange place."
12/4/2012
"EXCELLENT SERVICE FROM VERY FRIENDLY STAFF.."
HOTEL SUPER... GREAT LOCATION..... ROOM EXCELLENT... STAFF BRILLANT ... EXCELLENT VALUE FOR MONEY... THANK YOU SO MUCH
4/12/2011
"Breakfast experience"
We had breakfast in the Lobby. Met by a member of staff who appeared somewhat harrassed, and almost inconvienced at our presence. Went to get breakfast juice, had great difficulty getting to it, as the queue for cooked breakfast ran along that section, so spent most of my time apologising to other guests. Only to find there was no orange juice, or milk for cereal. Asked for same from the girl who greeted us, only to be met with the familiar harrassed look. No eggs available for cooked breakfast. No pots available for tea at the tables. Altogether, a very substandard experience, considering the cost of our stay, would definitely have expected a much more pleasurable experience. Stayed in Europa last year, and had luxury of bath robes and slippers in our room, not none this time. Had some problems on departure getting our car back, due to a mix up with room numbers, thus delaying our departure considerably. I definitly would not consider the Europa again.
7/11/2011
"Friendliest hotel staff ever!"
30/9/2011
"Staff extremely helpful"
Good value for money
3/5/2011
"Excellent location"
Had a great stay in Belfast thanks to the Europa Hotel Staff. Location was just brilliant beside the train station and very short walk to shopping. Hotel very clean and staff extremely friendly. 2 choices of bars for night time in the hotel. Overall had a brilliant stay and will be returning to the Europa.
11/4/2011
"Welcoming. relaxing and Comfortable"
12/3/2011
"Quite average really"
No full length mirror in the bedroom. The meal we had in the ballroom was very ordinary. It didn`t taste home cooked and the dessert was bought meringue nests, I am sure. For the reputation the Europa has it would need to improve although the breakfast was good and not too tired!
15/12/2010
"Lovely Hotel"
This is a lovely hotel it`s the 3rd time we have stayed here. The staff are all friendly and helpful and the breakfast is excellent. Would recomend!
6/11/2010
"-"
we can only speak highly of the europa hotel. We were going for a 2 night stay & found it to b ideally located to all the aminities of the city & we had a very relaxed time there. we would recommend it to anyone
19/8/2010
"Excellent,easy to book"
12/7/2010
"Very pleasant and effecient staff. Helpful Concierge service."
The food was excellent and the room (quality) fine, if a little small - but, as it is central city located, this is understandable.
12/7/2010
"We had a very enjoyable stay food and room cleaning excellent.Staff very friendly and helpfull"
8/7/2010
"-"
Due to disruption from the room next door on the first night of our stay we were upgraded to an executive suite on a higher floor. On the second night, at about 3am the fire alarm went off but as it was a hoax due to extinguishers being removed, guests were not required to vacate the premises. It has to be said that all staff were extremely helpful but the disruption for the 2 nights spolied another wise pleasant weekend.
14/6/2010
"Very enjoyable stay"
Good check in and out, roo spec very good, Breakfast excellent. Good nights sleep. Great central location
13/6/2010
"-"
Very central and friendly. Room was very nice. Piano bar had good atmosphere. I`d definitely recommend it.
30/5/2010
"-"
we have stayed here a number of times, using it for short breaks to relax and unwind. Never have we been disappointed with service delivery by the staff and hotel. Rooms are excellent, beds are right up there with regards comfort, suituation is absolutely central for everything. The Piano bar is a great place to start or finish a night out, indeed, even to spend the night out. Staff are magical, seeming to appear when you need them, otherwise, you are left to your own devices. For a city centre hotel it represents really good value, and is very cost competitive for a 4 star hotel. It will certainly always be my first choice, if possible.
2/5/2010
"Overall a wonderful place to stay - very central for visiting Belfast."
Great place to stay, excellent rooms and great food, however one or two of the breakfast waiting staff were a bit sullen and had to be prompted for coffee refills.
23/3/2010
".Super!"
Beautiful clean hotel, friendly and helpful staff, very central, we will definitely stay there again
15/2/2010
"-"
The hotel was well located, and the room was comfortable. However, the plunger in the hand basin did not operate correctly, and we requested it to be fixed on our way out on Fri night. It wasn`t, and we had to resort to a temporary fix. The hair dryer wasn`t working either, but the hotel provided a replacement one.
14/12/2009
"Fab Hotel "
Fab Hotel, The Staff are so lovely and friendly. Would love to see Heineken been served in the bar as they dont serve it. Will certainly be back
22/11/2009
"Very comfortable hotel"
Excellent situation, helpful staff and good food. All that is needed for a short city break.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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