make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
10/2/2014
"Fantastic customer service "
The hotel was wonderful. Our 6 year old daughter was given a wonderful goodie bag on arrive which she loved. Our room was really lovely. It was great that our daughter had her own section of the room. The room was really clean, tidy & had everything & more that we expected. The restaurant gave amazing service & the food was delicious & very reasonably priced. We hope to return again one day. Would highly recommend this hotel.
5/2/2014
"beautiful hotel"
The room was very clean, the only problems we had was the shower, the floor was soaked every time we used it, and the bar prices were very expensive, we like to go back to the hotel and have a couple of drinks before we go to bed, we ordered two "single" vodka`s with lemonade and was charged £17.44
5/2/2014
"good value"
4/2/2014
"Park Plaza County Hall was really nice and clean we will be back to stay again. "
3/2/2014
"very lovely room and spolit us on our anniversary"
it was our wedding anniverdsary and they gave us balloons in the room with wine and champagne for breakfast, very nice touch.
2/2/2014
"Very Clean..Nice Hotel"
2/2/2014
"great hotel"
Park plaza was great, right within walking distance to major attractions.staff were so friendly, the room was lovely and breakfast was great. We had dinner in their italian restaurant and it was top notch.we would definetly stay again.couldnt fault our stay.
2/2/2014
"-"
Comfortable & clean room. Food very good. Staff pleasant.
2/2/2014
"This hotel was one of the best I have stayed in I would recommend and will defiantly be using it agi"
The hotel was spotless staff very friendly helpful and always pleased to help beautiful hotel
2/2/2014
"Top hotel in central location"
We had a fantastic time here, staff were extremely helpful. Thank you to hotel direct too for a splendid weekend away for my girlfriend and I. We will be booking with you again!
1/2/2014
"superb and faultless"
Lovely hotel. Great staff. Great location. Will definitely use again
31/1/2014
"Great service"
The staff at the reception desk always seemed to be distracted when servicing and could not give me their full attention. Rest of the staff throughout the hotel were excellent and very polite. Meals available at the hotel were of very high quality with no faults
30/1/2014
"-"
Staff wee a delight and the room excellent
29/1/2014
"We`ll looked after"
Great staff who went extra mile to make 50th birthday visit to London special
29/1/2014
"Welcoming staff, lovely room, great location."
28/1/2014
"High quality"
Great service. Great facilities
28/1/2014
"Noises"
The room was lovely and we were up graded so even nicer. But sadly the pipe duct in the room was so noisy my husband was awake all night. Which sadly was not objective of a night in town.
27/1/2014
"wonderful staff"
Excellent location. Clean modern rooms. Excellent welcoming and professional staff team.
27/1/2014
"Superb location and room"
We were upgraded to a studio and received a bottle of wine in order to celebrate our special occasion. Excellent service!
27/1/2014
"top drawer"
Thank you for making our stay so good, it was my wifes birthday so the added extras provided made it even better
26/1/2014
"Great location"
Everything excellent and location great within walking distance of theatreland, Somerset House and the riverside attractions. Staff were superb
26/1/2014
"Excellent quality rooms and first class service."
26/1/2014
"Very lovely hotel, convenient for theatre land, staff very courteous and friendly,highly recommended"
26/1/2014
"-"
The hotel was excellent and the staff were very helpful and friendly I would stay here again
26/1/2014
"BEAUTIFUL HOTEL & PLEASANT HELPFUL STAFF"
26/1/2014
"A family friendly hotel with high standard in delivering services throughout the facilities. "
We were welcomed with friendly manner. We also like the hotel which will definitely come again and recommend it to others.
25/1/2014
"-"
Arrived at hotel and was dealt with promptly. ALL the staff were absolutely wonderful and could not do enough to help us. The only problem was that we specifically chose the hotel to have a view of the London eye and it was written in our booking details to have a floor higher up and with a view but unfortunately we were just looking out to the other side of the hotel directly opposite which was a shame being so close to it. I did ask if we could be moved and the receptionist did try very hard but the manager would not agree to it. When we came back from dinner the receptionist had written us a card and left a lovely bottle of red wine for us. Really nice of her. The restaurant was outstanding and our waiter who was italian was just amazing. He recommended various dishes and was very knowledgeable on everything. He gave us the sort of service that we have only had in top restaurants in Italy. Thank you so much to everyone at the Park Plaza. Really Really great.
24/1/2014
"Brilliant location, Very friendly and helpful staff. Very clean. Comfortable room. "
I`d use this hotel again. All the staff were polite, friendly and looking to please. It`s location (2 minutes walk from Westminster Bridge, 5 minutes walk from Waterloo Station) is perfect for sight-seeing. Only thing to be wary of are the bar which I thought was a bit pricey and the breakfast which I thought was rather average (the full-English was a buffet and I thought the food rather bland and lukewarm).
24/1/2014
"sevice with a smile V/good value for London. highly recommended"
24/1/2014
"Top class hotel. Great service and excellent value for money"
21/1/2014
"-"
Excellant service - Staff excelled in meeting or needs and were very aware of our visit timetable and even put a complimentary bottle of wine in our room once they new it was my wifes birthday. I would thoroughly recommend them unloke some hotels hat take no interest in there gueste. Top place
21/1/2014
"Good deal"
Comfortable and staff helpful
20/1/2014
"-"
I was surprised that a modern hotel had such difficulty in providing breakfast. We had to queue for some time before we could be allocated a table and there was still a queue when we left the restaurant approaching 11 am. The problem was not due to the staff , a lack of capacity seemed to be the main issue. I have stayed in hotels all the world and not experienced problems of this nature before.
20/1/2014
"Great retreat"
Fabulous hotel, room was comfortable, spacious and very clean. The staff were friendly and obliging. Thank you for making our stay a memorable one
20/1/2014
"thanks for the upgrade - made a great weekend perfect"
19/1/2014
"Very comfortable, clean and welcoming. Staff friendly and pleasant. "
Our standard room got upgraded to a studio apartment which was a wonderful surprise. Also very close to London eye. Queue for table for breakfast but helped by friendly member of staff - Blessing - who brought round orange juice in shot glasses and pastries, whilst we waited. Blessing by name, blessing by nature! Would recommend hotel to friends and would return next time we visit London
19/1/2014
"Customer service wqith a smile from every member of staff"
19/1/2014
"-"
Air con made room cold...long queues for breakfast but good location.
19/1/2014
"Lovely room and a free upgrade - Bonus"
The rooms here are lovely, the location is fantastic for hitting central London and walks along the River. Staff were very helpful and friendly and it could not have been better.
19/1/2014
"Good hotel good location Breakfast?"
This Hotel is well situated and of a good standard in terms of decor and friendliness of the staff. Our only issue with the Hotel was breakfast where they don`t have enough space to accommodate everyone and despite being at breakfast an hour before it closed we couldn`t get any rolls which being on a continental breakfast rate was a little odd. Also if I was picky the lobby area was small to accomodate the number of guests checking in and out.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.