Park Plaza County Hall reviews

Guest rating:

18/1/2015

"-"

Good room, but breakfast was not great (no grilled tomatoes even though on the menu and no fried bread!!), had to queue a while to get seated, the restaurant is very small and cramped for the size of the hotel!!

Guest rating:

18/1/2015

"Room without a view"

Hotel was lovely but had absolutely no view

Guest rating:

18/1/2015

"-"

This trip was for my husbands 60th birthday. Booking in was good. Room was good. Tuesday walked the south bank to the Shard having booked a table in the hotel restaurant. Went to shower before dinner. No hot water. Notified reception. Went to dinner having not been able to shower. Went to dinner and were told there were 5 items on the menu not available. Ordered main courses. We`re then told they were not available. The soup turned up tepid and was sent back. By the time it returned my husband had finished his starter. Not impressed. Wednesday ready to return home, no hot water again. I cannot fault the staff in any way, they were exceptional. The restaurant did take £ 48 off the bill. Even so, for a four star, hotel it was not good

Guest rating:

17/1/2015

"Not as good as I thought it would be going by web site."

Rooms are small and no outside window, ours overlooked the canteen, giving the feeling of no light and dingy. The room was compact but did have a lot in it, like a fridge, tea making and a safe. I requested a twin room so I expect a gap between beds if I wanted to sleep that close I would have a double bed. The staff seem friendly and very polite. Very clean.

Guest rating:

12/1/2015

"Amazing suite upgrade for free, great experience shame it was for only 1 night "

Guest rating:

12/1/2015

"Modern clean and good customer service."

Best of all was the service from yourselves, Hotel Direct. Value - excellent. Service - excellent, will use you again and would recommend you Hotel good, breakfast excellent, staff friendly and helpful, hotel in good area for what we wanted to do. Our room was small, other than that everything at least good.

Guest rating:

11/1/2015

"Lovely hotel, ideally placed near Waterloo station."

Guest rating:

11/1/2015

"Room ok, great service from check-in & houskeeping staff, B/fast & Restaurant needs improvement"

We were welcomed by check-in staff and given a complementary bottle of wine (my birthday). Room had niggles - which a little maintenance would fix. Breakfast had great choice but some improvements are required - The breakfast set-up could not cope, frequently running out of crockery resulting in warm cereal bowls & and glasses and dirty plates due to poor dishwashing. Fruit salad (my favourite) consisted almost entirely of melon with a few grapes and apple segments. The cereal was topped up each day and consisted of a great deal of cereal dust! Tea was weak and while-you-wait eggs though cooked well were too slow. Italian restaurant in the evening we found our choice had run out, the cooked meat and fish were ok but accompanying salad/ veg/ chips were not in keeping with our expectations. Service seemed slow and a discretionary service charge of 12.5% was added & subsequently refused. We were unaware of a two course for £15 voucher until we were about to leave (it was under papers).

Guest rating:

11/1/2015

"Great hotel, good location"

The hotel was good, excellent breakfast and fantastic location all within walking distance of the sights of London. A great weekend.

Guest rating:

11/1/2015

"-"

Excellent customer service, will definitely use again.

Guest rating:

6/1/2015

"-"

Superior room was dark and claustrophobic. The bed was incredibly comfortable, the best sleep we`ve had in a hotel.

Guest rating:

5/1/2015

"Couldn`t do enough for us!"

The Park Plaza staff really couldn`t do enough for us. From the moment we checked in the staff were friendly and helpful. The location was great, ideal for exploring London in the day. We even tried the Italian restaurant and we had the best meal of the weekend there. Again, have and will recommend to friends and family. Thank you

Guest rating:

5/1/2015

"great hotel"

good hotel received upgrade excellent

Guest rating:

4/1/2015

"-"

Nice hotel, staff ver pleasant and helpful would consider staying there again when visiting London.

Guest rating:

4/1/2015

"-"

Hotel was lovely. Upon checking in we were told that we could have a free upgrade to a suite! The room was fab! Extremely clean and included everything you could need. The ensuite was lovely, the shower was great! Breakfast was extremely tasty and although there was a large queue we weren`t waiting too long yo be seated! All the staff were very friendly and helpful. Would definitely stay here again!

Guest rating:

3/1/2015

"Park Plazza County Hall"

Hotel very good only one small problem, in that breakfast was very busy and we were asked to sit downstairs to eat our breakfast. This area was quite draughty with people going in and out of reception. Would return.

Guest rating:

29/12/2014

"Very nice hotel very impressed will definitely use again"

Guest rating:

27/11/2014

"-"

Lovely room, excellent food and very helpful staff.

Guest rating:

27/11/2014

"-"

comfortable clean very helpful staff , would stay again

Guest rating:

20/11/2014

"-"

Excellent situation for all transport links. Good buffet breakfast. Well equipped room including microwave. No noise from nearby Waterloo station.

Guest rating:

19/11/2014

"hotel room good but did have a leaking shower"

hotel service good excellent breakfast and super italian restaurant to eat at night.

Guest rating:

27/9/2014

"Amazing hotel"

Great hotel, lovely staff, and the executive double double was great with a good view. Great location near the London Eye and near Waterloo station.

Guest rating:

13/9/2014

"Received a complimentary upgrade fabulous"

Guest rating:

31/7/2014

"-"

Bed bad - not suitable quality for a hotel of its level. The restaurant facility of laughable for the capacity of the hotel - I have never been to a hotel with such disproportianate facilities.

Guest rating:

25/7/2014

"-"

The park plaza county hall was fabulous, friendly staff, clean, room was lovely spacious and clean. The concierge staff were most friendly and helpful, food was lovely. I would certainly recommend this hotel to anybody wishing to stay there.

Guest rating:

7/4/2014

"only short of excellent as waitress had a poor attitude"

Guest rating:

24/3/2014

"Excellent"

We had a bonus of being upgraded to a suite room and as this trip was for my daughter`s 18th it made the experience more special. Staff, room, food etc were excellent and I would highly recommend this hotel. Brilliant! x

Guest rating:

22/3/2014

"Great value for money"

This hotel is in a great location right next to Waterloo and on Westminster bridge for easy walking to theatres and the usual sight seeing. The hotel and theatre package was brilliant value for money. The hotel is lovely , very clean and modern and we were given a lovely studio room, the breakfast was super and the only let down was a slightly lumpy mattress however we would definitely use this theatre package deal again as we were very impressed .

Guest rating:

11/3/2014

"-"

We were met at the door by a very pleasant and professional member of staff, the booking process was exceptional and we did opt for the junior suite upgrade. The room turned out to be clean and delightfully laid out. All of the staff were helpful and we cannot express enough our thanks to all concerned

Guest rating:

11/3/2014

"Excellent Hotel, Great Location"

Parking available next door for £20 for 24 hrs which i thought was good value. Checked in early and this was not a problem. Was offered a Junior Suite for an extra £30 which we took. Suite was on the 13th floor and was wonderful with an ok view. Location is perfect next to the London Eye and 1 mile from most of the sights. Continental breakfast was included but we took the option of upgrading to Full English Breakfast for £3.50. Very nice but does get busy and you may have to wait to be seated but we were told this at check in. Great Hotel, Very helpful staff and a great location.

Guest rating:

9/3/2014

"Absolutly fantasic, would stay again"

Staff were brilliant, hotel was spotless. My daughter spilt a drink whilst sitting on folded up sofa bed. Resulted in drink running down and onto the mattress. Contacted reception who sent housekeeping up. Even though it was only the mattress cover which needed changing the whole thing was replaced and some one sent to make the sofa into a bed for the girls. Really made to feel that nothing was too much trouble and children were more than welcome, with staff going out of their way to chat to them. Planning next London trip and intend to stay here again.

Guest rating:

5/3/2014

"Great place to stay"

convenient, friendly and attentive staff, clean. Good breakfast. Recommended

Guest rating:

3/3/2014

"Definitely would stay here again!"

Great location. Beautiful room, clean, good size etc. Food nice too.

Guest rating:

3/3/2014

"Fine for a one night theatre break"

The Hotel staff were attentive and very polite, however slightly dissapointed with the size of the room although clean and comfortable. The shower was very weak and the shower screen was ill fitting, but it did it`s job. Breakfast was very nice, however quite a queue to get in but understand it was very busy. Overall very happy with our stay

Guest rating:

2/3/2014

"Good location"

Nr to Waterloo tube station and 5 min walk to London Eye which was ideal.

Guest rating:

2/3/2014

"Comfortable, clean, and ideal location"

Guest rating:

2/3/2014

"excellent hotel"

Guest rating:

2/3/2014

"Amazing!"

I could quite easily move in here! It`s a lovely hotel and wouldn`t think Twice about staying here again

Guest rating:

1/3/2014

"-"

are room was over the kitchen which was busy so not a good night sleep and also right by the lifts but room was nice clean and the staff was very nice and friendly

Guest rating:

28/2/2014

"perfect. "