make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
8/3/2016
"Great location "
We were upgraded on arrival so we could have rooms next to our friends, very pleased with the comfort of our room & bed. Friendly staff. The breakfast set us up for the day.
20/2/2016
"Breakfast organisation"
Aware it was busy time but the queue to have a hot breakfast would have meant at least 20 minutes for anything cooked and due to an appointment with had to make do with a very reduced breakfast. Bad organisation with regards to hot food with only one person cooking eggs using a frying pan that could only accommodate two eggs at a time!!
19/2/2016
"very good no problem finding it"
clean,tidy well presented,good views,staff made you feel very welcome,no problem checking in or out,breakfast fantastic,enjoyed every minute of the whole experience.
17/2/2016
"Excellent location, delightful staff, faultless facilities"
14/2/2016
"Park Plaza County Hall"
Great location, fab views, very clean room and facilities. Great choice of breakfast options
2/2/2016
"-"
We booked a superior room, but had a room which was not superior at all. Very small. The bathroom doors provided no privacy at all. The rooms were satisfactory and clean.
18/1/2016
"Impressed"
17/1/2016
"-"
Great package price
23/12/2015
"-"
Having stayed in many hotel I would recommend this hotel very much
29/11/2015
"-"
Really had a brilliant stay - accommodation was great. Hotel central for theatre, shopping or history. We would certainly use again
11/11/2015
"Good combo for theatre break"
Friendly reception staff. Excellent food (Italian Restaurant).
12/9/2015
"Great service once again from this hotel"
5/9/2015
"Wow just wow!!!!"
4/8/2015
"great place to stay"
lovely hotel lovely food great staff only one bad thing very uncomfortable sofa bed xx
27/5/2015
"Great location great facilities wonderful breakfast"
24/3/2015
"Attentive Staff, bar/snacks available in pleasant surroundings, room was clean, bed comfortable."
The hotel ticked all the boxes that we needed to make our stay comfortable. Delicious breakfast was served to end our enjoyable stay at the hotel.
9/3/2015
"You wont be dissapointed"
We had a free upgrade to a studio, well what an amazing room!! lovely products in the room too. Breakfast was lovely... cant fault this hotel!!
3/3/2015
"My first london Hotel"
Fab hotel, Fab breakfast and room was very comfortable. staff very friendly but wished I stayed another night to see the sights and enjoy the spar
2/3/2015
"Perfekt localisation"
Good quality, family friendly, near Underground, playground
2/3/2015
"Great accommodation"
Brilliant room and service. Great views. Wanted to stay on for further nights! Recommended.
1/3/2015
"Excellent hotel"
Excellent hotel could not ask for more. Lovely breakfast (but get down early to avoid the ques) extremely clean and very helpful staff
28/2/2015
"Good hotel, excellent location."
Staff make you feel welcome. Room was comfortable & clean. Plenty of options at breakfast. Excellent location!
22/2/2015
"-"
Hotel vg but quequeing for a breakfast was not on requires some different organisation in that area asked girl for 1 tea & 1 coffee half an hour later it still hadn`t arrived asked another waiter name Luigi & he bought it very quickly when eventually got the breakfast everything on plate vg
22/2/2015
"-"
Hotel and staff was good, but I did think as other rooms were available a complimentary upgrade would have been a nice touch rather than trying to charge an extra £20. If there were no rooms available then nothing you can do, but this would help in getting repeat business, in my humble opinion.
21/2/2015
"Perfect location and excellent, very friendly, staff. Great views too!! *****"
19/2/2015
"Great for kids"
11/2/2015
"-"
Thought the hotel was lovely and the staff were so friendly and helpful, rooms really nice - the downside is that we had to queue for breakfast in the morning. The hotel staff were very apologetic and a nice touch they handed out drinks whilst we were waiting. Overall found our stay really good - would definitely book into the again if visiting London.
9/2/2015
"Poor Quality, wont stay again"
Breakfast slow. Breakfast cold. Housekeeping knocking on door all the time, low quality hotel, expected a lot more for price paid. Only highlight was fantastic show.
3/2/2015
"Lovely hotel "
2/2/2015
"Amazing hotel stay"
Really enjoyed our night at the hotel, the staff couldn`t be more helpful, food was brilliant and nice bar to enjoy a cocktail or 2!
2/2/2015
"Fantastic Stay!!!"
Loved the hotel, we were upgraded to a suite for free as our room wasn`t ready when we got there (we knew it wouldn`t be as the check in was 2pm and we got there at 12), we ordered breakfast in bed and it came at the exact time we order, cannot say enough nice things about this hotel.
1/2/2015
"Upgraded for free"
Excellent upgraded for free as we arrived early and our room wasn`t ready, excellent food and breakfast staff excellent, defo go back ;)
1/2/2015
"Park Plaza County Hall"
Very helpful staff, particularly Sarah on front of house. clean and comfortable rooms.
25/1/2015
"-"
The hotel overall was very clean and the staff were very attentive. The heating in our room was non existent, When we tried to increase the temperature all we got was cold air,the bedroom tv was also faulty.The breakfast was excellent.
25/1/2015
"4 star my arse "
On the 13th floor . The beds wasnt comfy atol the pillow was as thin as a bath mat and only get one each. The toilet set up mush need a pump or a compressor to circulate the water up that high and kicks in anytime a toliet is flushed and the noise of it is redicolous it keeps you awake . Just lying here in bed and someone else must be having a shower as ours has begun to leak. Will never be back
22/1/2015
"We were upgraded on arrival the room was great but the breakfast was a bit of a shambles huge queue "
Too small for amount of guests and food undesirable
22/1/2015
"Good modern hotel, clean and efficient"
A few grievances, like difficulty operating the shower and difficulty lowering the room temperature - we felt too hot most of the time, but it was a good, well run hotel and breakfast was excellent.
20/1/2015
"Upgrade!"
Excellent facilities, lovely staff and very central location. Breakfast queue was a little long but the quality and variety of the food was fantastic.
19/1/2015
"Staff all very help full very clean and well kept rooms breakfast very god"
19/1/2015
"Highly recommend the hotel!"
The hotel was spotlessly clean and the staff were helpful and friendly. The breakfast was to die for with everything for all tastes. I will definately re-book this hotel
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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