St Giles London - A St Giles Hotel reviews

Guest rating:

1/10/2017

"Nice hotel, superb location, clean and really great ironing rooms"

I did get an early morning wakeup call on my first morning which was a Sunday at 5.45AM, that was NOT requested,and was unable to get back to sleep, I was very cross. On reporting this to reception they were v.apologetic and I asked for our breakfasts to refunded as a gesture which totalled approximately £18 and I couldn`t believe how much of a problem this was. 1 week later I am still waiting for my refund, which I have been assured would happen. Not sure how long I am expected to wait. Very disappointing customer service.

Guest rating:

30/9/2017

"Lovely staff, very clean room and very nice breakfast. Enjoyed the hotel very much very central."

Guest rating:

29/9/2017

"excellent location"

Main criticism was the room was very small. In all other respects the hotel was ideal, excellent location, round the corner from Oxford St., close to buses and tube, taxi rank outside. the staff were pleasant and helpful, breakfast was adequate and served for several hours in the breakfast room, catering for early risers and sleepyheads! there was a good Bar, serving tasty meals and real ale. The Concierge was very helpful and knowledgable

Guest rating:

29/9/2017

"Location great , rooms very small , knock on door at 8.30 am by staff not appreciated "

Guest rating:

25/9/2017

"Central Locataion"

Nice hotel in a central location, just off Oxford Street. Only a 5 minutes walk to Leicester Square and less than a minute from the Tube. Nice clean rooms, very basic but just what was needed for a base. Nice on site Restaurant and Bar and lovey hot buffet breakfast in the morning.

Guest rating:

25/9/2017

"Hotel St Giles"

After reading others reviews about the hotel we were a little concerned before we arrived. But on arrival and once in our room those concerns were gone. We had a twin room on the 2nd floor. The size of the bedroom was fine for us, the bathroom was on the small side but it was well decorated and very clean. We only experienced slight noise and that was from other guests returning in the early hours of the morning. The staff we encountered at St Giles were very friendly and helpful - we will stay at this hotel again.

Guest rating:

25/9/2017

"-"

Nice clean, comfy bed food good excellent service.

Guest rating:

24/9/2017

"-"

Tiny bathroom, Very small bedroom, no fridge, Very good breakfast

Guest rating:

23/9/2017

"Friendly welcoming hotel "

Enjoyed our stay at your hotel, friendly staff, Room was nice and clean and also enjoyed the buffet breakfast.

Guest rating:

21/9/2017

"Good room, comfortable beds. All very clean and fresh. "

Guest rating:

17/9/2017

"st giles"

hotel staff very helpful but room a bit noisy due to ventilation unit below room otherwise ok

Guest rating:

15/9/2017

"Friendly welcome, comfortable rooms, ideal for a theatre break. Thanks to all the staff involved."

Guest rating:

13/9/2017

"Pleasant stay"

Good location, no frills comfortable stay, helpful staff, luggage store and early check in if your room is ready are a bonus. Avoid the VQ restaurant at breakfast, very unorganised, terrible service

Guest rating:

13/9/2017

"Room 132"

Not a good room, noisy next to lifts. Outside the room on a flat roofed area pigeons were roosting and there was a filthy mess which prevented us opening the window. We didn`t complain because we were only there for one night. We return to this Hotel on 19th September, booked with a Hotel Direct, hopefully we will have an improved experience. Please bring these comments to the hotel management and any feedback to me would be appreciated.

Guest rating:

12/9/2017

"Hotel typical 3 star."

Room small,bathroom very small, beds narrow but comfortable. Bath towels very small, breakfast poor, over cooked bacon, very poor quality sausages, only scrambled egg available. Won`t be rushing back.

Guest rating:

10/9/2017

"Tired and cramped"

the hotel is very conveniently situated for access to the West End. the rooms were tiny and the bathrooms cramped. Found it to be very hot because of heating pipes running through the room under the dressing table and only a portable fan to keep cool as the fan(couldn`t really call it air con) sounded like a bus. on the positive side, the reception staff were very friendly and most welcoming and helpful when we encountered a problem in the room.

Guest rating:

9/9/2017

"-"

Didnt get much sleep due to the noise of lorrys and so on threw the nite, may have been better if we were higher up than the second floor we were on, but hotel itself was ok

Guest rating:

4/9/2017

"Great hotel in a great location."

Reasonably cheap hotel in a great location. Always clean and rooms serviced well. Rooms are not huge but adequate. Breakfast is very good and staff are polite and helpful.

Guest rating:

4/9/2017

"Excellent hotel - very helpful staff, nothing was too much trouble. Will be back."

Guest rating:

3/9/2017

"-"

Only real problem is the lifts are a bit hit and miss when busy are not up to the job. Would stay again as great location don`t need transport for Covent Garden or west end.

Guest rating:

2/9/2017

"Great Location"

Best location for getting around London. At the end of Oxford st so perfect for shopping, within walking distance of Soho and the west end etc. Hotel is good value, rooms are small but comfortable and cleaned daily with fresh towels etc. Breakfast is OK. plenty of it but when we went was very busy and hard to find a table. My only ask is that for our next visit you have lactose free butter and milk but deffo stay again

Guest rating:

2/9/2017

"Fairly good location"

Fairly good location for theatre 15 min walk, 2 min walk to oxford street. Standard rooms are very standard very small and cramped but acceptable for a one night stay. Staff are excellent,,,

Guest rating:

1/9/2017

"Location excellent"

Excellent location. Friendly, helpful staff and although rooms are a bit on the small side they are comfortable.

Guest rating:

31/8/2017

"Ideal location for centre of london"

Good budget hotel,smallish room but ok for visits to London...good breakfast...lifts a bit slow

Guest rating:

30/8/2017

"-"

Really impressed with everyone and everything. We would definitely consider returning for a longer stay.

Guest rating:

30/8/2017

"-"

we had a standard room, which was fit for purpose, being one of the hottest nights that we stayed there, had to have window open has no air conditioning and being the west end very noisy, however, on the plus side, close to where we wanted to be, theatre, shops and train station, breakfast included which was a bonus, would I stay there again, yes.

Guest rating:

26/8/2017

"-"

Excellent hotel with with lovely food available

Guest rating:

24/8/2017

"Small room but adequate for short stay, great location."

Great location for theatres and shops. Small room but fine for us. We appreciated having tea and coffee sachets in our room but would suggest providing decaffinated coffee sachets too. We did ask at the reception ,who said they would bring some to our room, but they never came, but overall we were pleased with the staff. We felt it was good value ,especially as breakfast was included.

Guest rating:

21/8/2017

"Disappointed"

We are a party of six and have visited this hotel many times. However on this occasion found the rooms to be very small particularly the bathroom. The room itself was very dusty and tired ie marks on the walls, dirty carpet and smears on the mirror. The carpet had obviously not been hoovered because of the dust that remained. After the first night of our stay the bin was emptied but there was still paper and rubbish left behind the bin! The shower tray was filthy and was not cleaned for the 3 days we were there. When we arrived there was a "Victoria secrets" label on the floor in the bathroom, the label was still there on our last day! The bath towels were so small that you had to be a size zero for them to be of any good. All 3 rooms had problems with them therefore I don`t think we will be booking to stay there again unless improvements are made immediately!

Guest rating:

19/8/2017

"Surprisingly fabulous "

The staff are just wonderful. Everyone is smiling and helpful. From the moment we arrived, the concierge, reception team, housekeeping -everyone was really friendly. The rooms may be small but perfectly fine for a few nights stay. Showers are fab - and it`s a proper hairdryer!!! Fabulous location - we ate in one of the on-site restaurants on one night - food was delicious - and very inexpensive. The only downside was waiting for the lifts - they seemed to take ages - but that`s really just a small negative. Will definitely stay again when visiting London. Underground station is about 30 seconds away - lots of local shops, pubs etc - even a Sainsbury`s local across the road - open till midnight. Really fabulous - can`t fault it.

Guest rating:

16/8/2017

"Perfect"

Perfect stay. Staff were friendly and the accommodation was very comfortable. Ideal location as well.

Guest rating:

16/8/2017

"Nice stay and very convenient"

Nice hotel with lovely staff and experience was very good. Room is basic but nice and clean. Generally a nice stay. Thank you

Guest rating:

14/8/2017

"Excellent location"

Small twin room with en-suite shower room. No air conditioning or vent for wc and shower. No toiletries, e.g shampoo and conditioner. Otherwise clean, pleasant surroundings with helpful staff in a great location. Great breakfast but no fried eggs. Would stay again.

Guest rating:

11/8/2017

"-"

Excellent location. Pleasant staff. No outside noise but failed to sleep as room located next to ice machine that was extremely noisy.

Guest rating:

10/8/2017

"Best location. Excellent service. "

Loved the location. Staffs are very friendly. Room very clean. Will certainly stay there again.

Guest rating:

7/8/2017

"Good average hotel"

Small but cosy clean rooms with a good working shower.Breakfast was nice but we did find the grapefruit was vey bitter.But having said that we had a very enjoyable stay.

Guest rating:

6/8/2017

"Very small rooms"

Guest rating:

5/8/2017

"Reliable."

Have been going to the St Giles for 10 years now and it`s really good value for money .

Guest rating:

30/7/2017

"Bathroom you couldn`t swing a cat in. "

Very musty and damp smell in the very tiny shower room. No extractor in shower room. No air conditioning in main room! Very hot and humid room as it was small and window only opened 6 inches as we were on the tenth floor! For the cost of the room for one night, I was disappointed!! Wouldn`t stay there again, unless a free upgrade was offered!

Guest rating:

24/7/2017

"Good central hotel"

Small but clean and adequate rooms, excellent full breakfast, friendly staff, central proximity, good value for money