To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
6/12/2017
"-"
nice hotel , comfy , breakfast was excellent , fire alarm went off in the morning and staff wasnt as quick to move folks but was a false alarm
5/12/2017
"clean , good location and courteous staff."
great location for seeing london , craig`s concierge team are excellent, the food is very good and served with a smile, the drinks are expensive. only bad mark is the maids banging on your door to get in to clean your room at 9am before you have checked out.
4/12/2017
"st giles "
excellent hotel well situated for the theatre and all amenities.
4/12/2017
"Breakfast could be more organised,it was just a free for all to find a table ,we never "
3/12/2017
"Room should have been single quite cramped for 2. Sink plug was reported not working, was not mended"
Some staff were lovely one or two abrupt & need re-training. Hotel ok for short stay in the room we had, whether there were larger rooms we do not know.
1/12/2017
"-"
Superb location, helpful staff and comfortable rooms. However, shower did not work in bathroom which was a disappointment and could have been a problem if staying any longer. Reported the problem to staff on departure.
1/12/2017
"Great"
Stayed 1 night with theatre to "Kinky Boots" what a great combination. Hotel central to everything, staff very attentive, room very nice
25/11/2017
"Excellent location!"
24/11/2017
"Excellent location and Facilities"
Booking in quick, room small but very clean with good facilities - safe, hairdryer, tv, etc. Quick, efficient booking in. Compact, clean, modern room with good range of facilities - safe, hairdryer, fan, tv, etc. Very good breakfast with choice of juices, cereals, fruit, yogurt, croissants, rolls, continental platter of cheese/ham/salad and freshly cooked hot range of toast, hash brown, scrambled eggs beans, bacon and sausage. Gym, choice of restaurants and bar on site. Luggage storage facility via conciege at no extra cost. Polite, helpful staff. Excellent location. Perfect choice for overnight theatre break and sightseeing visit to London.
23/11/2017
"-"
Without any obvious air conditioning, this required window to be open and thus disrupted night sleep. The food was of an average standard and the level service did not warrant the 12 1/2% service charge. Unfortunately the maitre`d seemed unsure how to remove it.
22/11/2017
"-"
Very pleased with the hotel the location was very handy for all our needs, staff were very friendly and helpful would definitely recommend it
20/11/2017
"Great from start to finish"
19/11/2017
"St Giles Hotel"
Great staff good location
18/11/2017
"Very friendly and helpful staff "
18/11/2017
"Fantastic location. Comfortable and clean and although the rooms are small they are great for a week"
Alexandra on check in was very welcoming and friendly. Small but adequate and very clean. Comfortable bed. Towels are far too small. Excellent breakfast
17/11/2017
"Great location"
Hotel was great. Room good as was the breakfast. Staff were all very helpful, especially the team on the concierge desk.
16/11/2017
"St Giles London"
Clean and tidy room with plenty of room excellent breakfast
16/11/2017
"Difficult to fault"
Good location for theatres and shopping, good rooms, good breakfasts, good bar and good value for money
13/11/2017
" "
Try helpful staff. Hudsons bat exceptional service food and drinks. Real fast was only weak arenas no toast except brown and bacon over poked but that`s a small thing in a great dtsy
10/11/2017
"Size matters "
Not as expected for price paid. The location was good and the hotel clean and staff pleasant BUT the room was small with only small double ( expect at least a full size double in this day and age!!) and we only had a single hand towel and single bath towel between us. Would not recommend this to large adults unless you had twin room !! Thank goodness it was only 1night .
7/11/2017
"Location in London!"
The location of the hotel in the heart of London is excellent! The breakfast for me and my boys was outstanding. We did not have a second meal until late afternoon.
6/11/2017
"Very noisy"
Big hotel, facilities excellent, rooms on the small side. Breakfast good value.
5/11/2017
"Best Theatre Break Hotel Yet"
Our fifth or sixth theatre break, and this was the best hotel yet. Location helped ... literally 5 mins walk from the Dominion, but we will definitely use again for other West End theatres. Room small but clean and modern with all facilities. Must specifically mention the staff - every one pleasant and helpful. Also the choice of three in-house restaurant/bar options - all good quality and efficient. Swimming pool out of action during our stay, but even without this - very impressed!
5/11/2017
"Room review"
The hotel room was very basic. The towels were very small. But the staff were very attentive.
5/11/2017
"Very friendly "
Helpful staff. ideal location for theatres and shopping.
30/10/2017
"Good value for money. Convenient location"
27/10/2017
"-"
Normally had a bigger twin room; this one was very small.
27/10/2017
"-"
To warm, no air-conditioning. Couldn`t have the window open to newsy from the street. Room was small but ok for 1 night. Reception staff was very friendly. Breakfast was fine.
27/10/2017
"Pleasant"
Excellent but I would say that as my name is Giles? Lifts were a bit of a problem?
26/10/2017
"St Giles"
Hotel and staff very good, room abit small but comfortable for 2 nights,
26/10/2017
"Good location"
Very small single bedroom, and tiny bathroom, but comfortable bed.
26/10/2017
"Great location"
Great hotel so close to everything, short walk to the theatre, friendly staff and the hotel has everything you need for an overnight stay.
25/10/2017
"Ideally located"
This hotel is in an ideal location for a visit to London. It is less than 2 minutes to Tottenham Court Road station and you can walk to many of the central locations.
23/10/2017
"-"
Great hotel location brilliant staff very friendly and helpful would definitely book again with them next time we come up to London
20/10/2017
"-"
Staff were excellent. Very helpful, polite and friendly. Twin room spacious, clean and lots of storage. Beds comfortable and warm.
17/10/2017
"Hotel very clean & we enjoyed the breakfast."
13/10/2017
"Great position and helpful staff"
Our small room had been VERY recently painted and the bathroom door and the window were sticking(open and shut respectively) however this did not bother us and the room had everything we needed and was comfortable. We ate at the V+Q cafe in the evening and the food,staff and wine were all great and prices reasonable. Breakfast was good with a wide variety of hot and cold choices,though vegetarian options were limited.
12/10/2017
"Great location for theatre-land."
Great location for theatre-land and good value. However, the lifts cannot cope with the large number of guests and the rooms are very small.
9/10/2017
"tired rooms but clean and comfortable"
Staff at this hotel are so helpful. Check in was 2 pm but gave us our room on arrival at 11. Room was big enough for a stay of a few nights and clean and comfortable although not old fashioned. Towels could be larger but had everything we needed and breakfast was great too. Staff couldn`t be more helpful and friendly. Close to attractions.
8/10/2017
"Great value for money."
Super friendly staff, clean well equipped room and we enjoyed a lovely breakfast.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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