make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
1/12/2009
"Helpful staff, excellent breakfasts, convenient parking"
Small handout walking map to DLR station would be helpful.
16/11/2009
"Would have been excellent except for the buffet cooked breakfast which was luke warm to cold each mo"
1/11/2009
"Clean, very friendly staff, convenient links to city,excellent breakfast,hairdryer in room only prob"
22/10/2009
"Very comfortable bed, but flashing red light on smoke alarm was quite annoying. Noisy air con."
3/10/2009
"No Patio facilities"
It was just a shame that only in September, on a bright sunny day, all your outside facilities, tables & chairs etc had been put away for the winter. Surely this was a little early, bearing in mind it doesn`t take long to do it. Why not wait till Winter has set in !!
24/9/2009
"ramada hotel"
Very convienient for City travel Dont forget London Dockland Rail can include underground on your tickets missed this on first day . Hotel exelent breakfast good
22/9/2009
" enjoyable stay"
We had an enjoyable stay. The room was clean and comfortable. Although the iron didn`t work it was replaced quickly. The breakfast buffet was excellent and offered plenty of choice. The air conditioning was effective but rather noisy.
1/9/2009
"child had total of 12 insect bites after sleeping in bed"
A child in our party was bitten by "bed bugs" a total of 12 times whilst asleep. This was delt with by a room move immediately but as this child is a model and was in London for an important photo shoot it had a massive impact on our stay. The shoot was not a sucess due to red swollen marks all over her body. I had a really hard time getting any form of compensation out of the duty manager and will not be staying at this hotel again !!!!
31/8/2009
"Probably overpriced"
The room was clean and tidy although one of the bedside lights didnt work. We paid to have breakfast included and I think I have tasted better breakfasts in a motorway service station. It was buffet style and food was kept warm under heatlamps. One day the beans hadnt even been cooked let alone left to go cold.
31/8/2009
"Clean room, friendly staff that made us feel welcome!"
would of preferred to not be woken by the cleaner at 9am - never had this in any other hotel, also slight broken bed but apart from that a good stay!
27/8/2009
"good value incl breakfast, DLR takes time to get there , noisy aircon and uncomfortable bed "
21/8/2009
"-"
the hotel is clean, comfortable, in an interesting location and has friendly staff. We would definitely stay here again.
7/8/2009
"Very helpfull staff, excellent breakfast. Using the sofa bed meant that the room felt very small."
6/8/2009
"Good for business types"
No real complaints but nothing to shout about either. Staff were all fine room was small but clean. Food was ok.Overall not bad but there must be better! If its worth four stars I would hate to stay in a 2.
6/8/2009
"Good but noisy"
The rooms where nice, only problems for me where the 30 pound room deposit and the jet engine air conditioner
2/7/2009
"-"
friendly clean & comfortable hotel we would deffinately use again
8/6/2009
"dissapointed that champagne that had been pre ordered for room did not arrive apart from thgat very "
26/5/2009
"Well worth the money"
great hotel, although a little noisey up to 9pm when the aircraft stop taking off from the City airport but the food in the restuarant was first class, in fact the best I have tasted in a long time
23/5/2009
"good location, next to airport and excel centre. Docklands light railway station. will book again."
food good, but pricey. Room very clean . Very noisy air conditioning
22/5/2009
"great breakfast, plenty of choice and a relaxing atmosphere"
17/4/2009
"Good value for money"
Adjacent to old London wet dock and overlooking London city airport (500M), also a large expanse of water used by rowing clubs. Excellent long distance views and very quiet location. DLR 15 minutes by footpath. London city about 1 hour (3 tube changes). It`s possible to walk around the area due to minimal traffic and extensive footpaths adjacent to the water. Adequate room size, tea coffee etc; although no fridge or minibar. English breakfast recommended with good choice and restaurant overlooks wet dock and river. Free wireless internet on ground floor. 24 hours room service with prices that are good for London.
8/4/2009
"Feels a long way out of city centre, ok for the price including breakfast. "
breakfast good, Forgot to intially ask for non smoking room but reception staf changed on arrival without any fuss. We couldn`t turn off air conditioning which is rather loud so didn`t get a great nights sleep.
31/3/2009
"Staff very friendly and went out of their way to be of assistance."
Would stay again.
26/2/2009
"Very comfortable, great value for money, very welcoming"
The staff were very helpful and courteous, the rooms were very comfortable and spacious with great views, the food and service was very prompt and still hot and overall it was great value for money. I wouldn`t hesitate to stay there again.
19/2/2009
"-"
Although a little out on a limb for central London the hotel staff and the close proximity to the transport system made this an excellent stay and as a family we couldn`t have wished for a more comfortable stay
8/12/2008
"staff christmas party - , building work prevents 4 min walk to Excell, service not good, room good"
The weekend we chose to stay it was the hotel staff christmas party so restaurant not available, children running about, and limited staff to serve guests. The reason to stay at hotel was the convience of walking to excel exhibition centre, but this is not possible until 2010, due to building work you need to take a taxi £6.00 each way.
25/11/2008
"This is our second time of staying at Ramada Docklands and we will certainly return again."
25/11/2008
"Very satisfied"
Up to expectations - would stay again.
23/11/2008
"An excellent choice for a quiet getaway."
The service is exceptional, and the hotel is very comfortable. I will of course be looking for a vacancy next time im in London.
16/11/2008
"great service and clean hotel with friendly staff."
Hotel was very good but it was so far out of the city and the surroundings were awful. Station closure on the Saturday did not help
19/9/2008
"9:30pm is too early for kitchen to close"
15/9/2008
"-"
Bed was really comfy, room was spotless, no noise from outside. Breakfast good
8/9/2008
"Good Hotel - Restaurant Unavailable!"
I booked to stay at this hotel specifically because I liked the sound of the restaurant and was looking forward to eating there. Upon arrival I was dissapointed to learn that the restaurant was going to be closed from midday due to being hired out for a wedding reception. If I had been told this I would not haved booked to stay here. Plus when trying to order room service I had to repeat myself so many times to the staff on the phone, please employ an english speaking person at least for the telephone as it`s so frustrating. I won`t be returning to any Ramada hotels as a result of this stay.
22/7/2008
"Good value and well situated for the O2 stadium"
The hotel staff were very friendly and helpful with any questions. Room service was very quick and the food was good. The lady who brought ours up was really polite and friendly. The room was comfortable but we did have trouble with the shower which filled up rapidly and the water couldn`t drain away quickly enough. It made getting ready a bit of a chore. Ideal for the O2 stadium -just 2 short tube journeys and excellent for the London Airport. Full English breakfast was excellent. It`s a bit out of the way if you were using it as a base to explore Central London but for a concert at the Dome it`s ideal.
7/7/2008
"Was outraged that I had to pay a £30 damage deposit."
Even more outraged that it did not get credited back to my card at checkout. Rather disappointed that all staff appear to be foreign with poor service delivery training.
4/7/2008
"Shouldn`t take preauthorisations you should have a choice."
Overall quite a good hotel although the beds are too soft, you cannot turn off the airconditioning and there is not enough shower gel. On a good note, the breakfast is excellent and the staff are very accommodating.
15/6/2008
"-"
We only stayed for one night but the service we received was excellent. The staff were friendly and very helpful. We arrived in the evening and we were in our room within minutes. The room was excellent and I would recommend this hotel, especially if you are going to Excel or the O2.
9/6/2008
"TWIN ROOM?"
Nice and clean and comfortable with very nice staff!! Lovely bathroom products and decent facilities, only question mark is how close the twin beds were together, it may as well have been a double!!
26/5/2008
"An enjoyable stay. "
Helpful and friendly staff. Good accommodation. Excellent choice of food. Accessible location. Spacious public areas.
25/5/2008
"Very Good, Excellent customer service and valur for money"
I paid only a small amount for the 6th floor room with a river view and breakfast and also free parking. Staff were very freindly they evan let me stay 1 hour extra from the checkout time. Only downfall is that the breakfast was cold, e.g eggs, beans, hashbrowns.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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