make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
5/1/2012
"-"
the hotel its self was very nice lovely hotel. the rooms where alot smaller than i expected for the price. on a whole we had an enjoyable stay and would consider returning in the future.
12/12/2011
"Perfectly located, beautifully presented, great trip - thank you"
Helpful and friendly staff, made it a thoroughly enjoyable stay all round.
5/12/2011
"Noise from Street"
Only complaint was we were in room 415 and the noise from the street kept us awake till the early hours. Perhaps secondary glazing would eleveate this problem
4/12/2011
"-"
The bath and shower water was not hot enough and considering we had upgraded the room and paid £149 for one night you would expect a hot bath.
14/11/2011
"Reception/ Front of house staff fantastic"
Yes we would stay again, if I could suggest that you could do with more staff on in the bar they were never still and some people were waiting to be served for over 15 mins. But what a hotel thanks for a brillant weekend
25/10/2011
"Room Change"
Hotel was excellant on the second night but room due to noise was appaling on 1st night so moved to another room and had a very peaceful nights sleep for the 2nd night. Dont sleep in room 314..... Single glazed windows that dont shut properly plus a noisy fan ventilation system. It was just about as noisy as sleeping in a bus stop on the street outside. Was moved the following night to Room 429 which was faultless and worthy of a 4* status. Room 314 was about 2* and the hotel should attend to it or rent out very cheaply!!
9/9/2011
"Noice during he night."
Hello, First of all we did like our staying at the hotel, it has ben just fore one night but we are positiv about this short stay. We had room 243 and the only negative reaction is the noice of the (we think airco) or cooling system on the roof. In the future we will terurn to the hotel because we liked our short stay at the hotel. We will return in the neer future. Greetings: Frans and Jaqceiline Goossens from the Nethelands.
28/8/2011
"Room noisey due to noise from outside, childrens beds basic not confortable."
A perfect location for access to town centre and railway station. Staff all very helpful.
1/8/2011
"Lovely big clean room, great facilities. Very good breakfast and nice staff. "
11/6/2011
"-"
Good-sized room with the bonus of windows that opened. All staff encountered were very pleasant with one slight reservation. Bags had been left with Concierge and when we went to retrieve them the desk was unmanned. Three ladies on Reception did not make any approach to us - we had to go to them. Overall. a well placed and perfectly pleasant hotel.
18/12/2010
"A Good Start to Christmas"
Initial impressions very good. Staff friendly and helpful throughout. Room small but comfortable with a good view over the Forth and Arthur`s Seat. On a chilly weekend the room was very nice and cosy. Food overall was very good. Our evening meal began with a black pudding frittata which was a bit greasy and didn`t feature much black pudding. Otherwise the rest of the meal was excellent, especially the belly of pork and collops of beef. I think that for £22.50 for 3 courses this was excellent value. Breakfast the following morning was good. However the scrambled egg in the buffet was totally inedible. It had a crust on top as it had been sitting for so long. I would have thought staff would have spotted it and replaced it. May I add we were relatively early for breakfast. In conclusion I would say that our stay was very good and the minor issues did not have any effect on our overall enjoyment of the stay.
15/12/2010
"great location"
Although we really enjoyed the eperience and overall the hotel was good we did feel there could be big improvement in the leisure centre. The steam room had been out of action for a number of days and the decor around the pool needs attention. The concierge really let the place down with his surly attitude (bordering rudeness) towards fellow colleagues. He is entitled to an opinion but he must keep his views to himself. The room was clean and neat and we would not hesitate to stay again or recommend the hotel to friends and/or family. I don`t want to overstate the issue because it was a nice stay for us both on this special occcasion
21/11/2010
"Safety concern"
Whilst staying in the hotel the fire alarm went at 2.30am We evacuated the hotel without seeing anyone being in charge of the emergency, or any staff at all. What concerned me most was that there was no roll call so how could your fire warden know that everyone evacuated. Indeed the next morning we were told by an elderly visitor that his wife needs help and had placed the hotel card on his bedroom door and no one had come to there aid. I will be interested in your comments. Shirley Aberdeen
7/11/2010
"Enjoyable weekend but!!"
Cosidering there had been a refurb the room was not finished well the waiting staff were good & the food was very good the bar was a little expensive the reception staff were a little hard to understand & I am english not scottish
24/10/2010
"Staff were excellent --- pleasant, plite & very helpful"
23/9/2010
"Very clean good set up rooms."
Parking wish it could be closer and free
19/9/2010
"Good comfortable central Hotel with a few minor problems"
Rooms are fine, dissapointed that we had to ask for tea and sugar as they had not replenished from the previous guests. Concierge could not understand english very well and had to translate via the computer to find out where the Theatre was that we had booked !!!! not very good. The hotel itself in in a very central position and was comfortable.
6/9/2010
"Bedroom large and clean, Good quality food."
24/8/2010
"Lovely hotel"
Hotel was lovely, staff were friendly, dining room ceiling could do we maintenance Our room was fabulous, with a lovely view . Thank you
17/8/2010
"-"
Difficult to rate Carlton based upon our experience. Their "reservations" office took our written reservation for 14th Aug and reserved a room for 14th Sept! The hotel was full when we arrived. However, we did receive very effecient and considerate assistance from one of the front desk team and she phoned around and found us a room nearby. It was, apparently, the only room in the city of "four star" standard, at the Apex, but, unfortunately, it was in the basement and really a very bad experience. So, Carlton front desk were effecient and kind but the reservations admin is not efficient. I recommend prospective guests re-confirm their reservation a few days before arrival. I shall be writin g to the hotel management for compensation-unless this note prompts them to contact me. Tim Dean, Kent.
25/5/2010
"Excellent hotel in a fantastic location."
18/4/2010
"Staff very helpful and pleasant"
Good position for shopping and sightseeing - close to Princes Street and the train station. Hotel comfortable. Lots of choice at breakfast.
5/4/2010
"Room very spacious and bed was wonderfully comfortable. Staff very friendly and helpful."
21/3/2010
"Leisure facilities rather down at heel"
The room was spacious and comfortable although the TV was rather old fashioned and the hairdryer had an intermittent on-off fault. The health and spa leisure facilities were a bit dowdy however and needed a facelift. Breakfast was generally good and unhurried but the hot buffet kept running short of bacon and eggs which rapidly led to queues forming.
14/3/2010
"Room was very hot and noisy. Ask for a room at the back."
Although the room was comfortable it was very hot even with the window open and the inadequate fan system switched on. The noise level from the street was just bearable during the day but at night even with the window closed the noise stayed the sames leading to sleepless nights,some soundproofing is definately needed . Also during our three nights there the bar was closed early due to maintenance on the first two we didn `t bother trying on our last night. Breakfasts were very good.
31/1/2010
"Double very comfortable and roomy, king size-bed. "
7/1/2010
"My wife and I enjoyed our stay"
A few small let downs. Telly not working properly. Carpet needing stuck down. Room service breakfast could be better.
30/12/2009
"Great location, nice but dated room, no decent view at back"
We arrived early but were allowd in our room. We booked a twin but got a double but did not complain as it was just for one night. Great location for all the attractions especially the Royal Mile. Breakfast was good but disappointed no porridge or scottish square sausage. A missed opportunity to give the best of local food. Eggs were not cooked and had to go back but were fine on return. Overaul impression good but could do better. Staff told us now under spanish ownership which is why no special scottish fod.
16/12/2009
"very noisy street traffic at all times of night, windows not good enough,to keep noise at minimum"
14/12/2009
"Could not get through to a person on the phone"
4/12/2009
"hotel excellent"
good location - friendley staff - good food - room excellent - what more can you say
26/11/2009
"Poor Service and no local staff resulting in difficulties with the understanding of my problems and "
Overall, after an initially favourable first impression - except for a long queue to check in and only one receptionist whoc also had to answer the phone, the service got increasingly worse. Avoid room service and make sure that the business centre has paper in its printer. The costs in the business service centre are exhorbitant and many excellent hotels offer free internet to their customers. I wont be back.
22/11/2009
"Service for food in bar extremely slow otherwise everything very good"
27/10/2009
"-"
would of been nice to see a few more Scottish people working in the hotel but apart from that we would recommend this hotel and use this again in the future
19/10/2009
"Not worth its 4* rating"
Positives: Public areas very attractive and smart and staff invariably helpful and friendly. Excellent location. Negatives: Bedroom rather worn and tired, windows very dirty. Not as good as the Premier Inns we have stayed in recently, and breakfast certainly no better.
12/10/2009
"Very comfortable room, very clean but bathroom slightly damp smelling."
Conference facilities not ideal as very cramped and too hot, which was a pity as the rest of the hotel was really very pleasant and comfortable. Conference dinner average only.
7/10/2009
"-"
I booked this stay for my mam and dad (Mr & Mrs Clark) for their Golden Wedding. They thoroughly enjoyed their stay, especially the breakfast! They also commented on the size and comfort of the bed. Thank you
5/10/2009
"Poor Quality"
For me not up to standards
21/9/2009
"-"
The hotel was of a very high standard, the staff very friendly, especially Mike, food was good, the rooms were very hot, asked for this to be looked at, a fan was put in my room straight away although didn`t make much difference as only 1 of the windows opened a fraction
2/9/2009
"-"
Every member of staff were just great enjoyed my stay very much. Will return to the hotel whenever possible. Many Regards Suzanne Smith.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.