Carlton Hotel reviews

Guest rating:

3/8/2015

"Needs double glazing"

Hotel was lovely couldn`t fault it but the noise outside was another matter it goes on all night it was a shame cause we are planning to come back soon but will look for a hotel in a quieter location sorry

Guest rating:

22/6/2015

"Room 305 has recently been upgraded, far superior to other rooms"

Guest rating:

7/4/2015

"EXCELLENT"

we have stayed at this hotel a few times now. The staff are very friendly and efficient, the hotel is clean and comfortable and the food is great.

Guest rating:

31/3/2015

"Helpful and friendly staff"

Guest rating:

29/3/2015

"First class"

From the moment we stepped into the reception, booked in and settled in, the staff were attentive and extremely helpful and most of all professional. Although the bedrooms were a little tired looking they were very clean and quickly refreshed each day. We will certainly stay there again.

Guest rating:

2/3/2015

"Noises all night from outside recommend double glazing"

Guest rating:

1/3/2015

"easy quick checkin"

Would definitely come back, good location and friendly staff.

Guest rating:

13/2/2015

"great location"

just what we wanted . near railway station, royal mile, princess street, rose street and the grass market. very helpful staff. great weekend.

Guest rating:

10/2/2015

"Room temperature"

Having stayed frequently at the Carlton albeit a number of years ago we decided to have a one night stop over to see if it had changed in any way. The Carlton was always hot and the rooms could be a bit stuffy but were always tolerable. On this occasion however we fond our room way too hot and stuffy verging on unpleasant and was not conducive to a good nights sleep. Bizarrely for February we had to turn on the air-con to try to cool the room and freshen the air. Not what you would expect in Scotland mid winter. If all room are like this there must be an enormous energy bill for the hotel. Surely there could be a simple engineering solution to allow guests to control the temperature of the rooms on an individual basis rather than a one size fits all, thus saving on energy in the long term.

Guest rating:

14/1/2015

"Relaxing Night Away"

We really enjoyed our stay that started with afternoon tea .An excellent choice of sandwiches and cakes .After this we spent the most relaxing time in the spa .Overall excellent facilities at an affordable price .We will be back.

Guest rating:

21/12/2014

"-"

Very hot in rooms and noisy had to request premium room package twice as not in room at check in. Room clean but very squeaky floorboards - long queue for checkout only two staff on. Overall enjoyed stay but prefer Raddison Hotel

Guest rating:

7/12/2014

"Good hotel in good location"

Nice hotel with very pleasant public area. Our room was.a bit tired but well appointed

Guest rating:

28/10/2014

"Great location."

Great value for upgrade. Massive bedroom and bathroom. Lots of big window with view up High street. Good pool too.

Guest rating:

16/10/2014

"Lovely hotel but noisy rooms at the front!"

Hotel is well appointed as are the rooms. We had a room at the front (North Bridge) which due to there being no double glazing, was noisy - deliveries to shops across the road began at 5am. Room (309) was very hot and made no difference putting the room ventilation on. Could have opened the window of course but ..... traffic noise! On the plus side, the staff are great, breakfasts filling and on the whole, we would stay there again if we could book a room away from the street.

Guest rating:

25/8/2014

"This hotel badly needs refurbishing and updating."

The room was shabby and in need of refurbishment. Beside the door on the wall there was a large sheet of board where something has been removed. The bathroom floor was not clean round the edges and the towels were thin and hard. When we arrived I had to request a replacement seat as the one on the bedside unit was stained, and there was also a rip in the carpet. I cannot believe this hotel classes itself as 4 star. When we ordered porridge it came smelling and tasting burnt - the person who served it in the kitchen MUST have noticed. The staff were helpful and pleasant at all times but the dated shabby rooms let this hotel down badly and consequently we will not be returning until major improvements have been made.

Guest rating:

25/8/2014

"Not the best view"

Our room was an odd shape but functional. It was also small for a double, and although it had 2 windows looking out I to two different direction neither had a view as they both looked out onto a green turret. The cooked breakfast did not include hash browns or mushroom and often there were no fried eggs available. The fruit provided was excellent. The staff were polite and curtious. The swimming pool was a reasonable size and the steam doom and sauna were great as well. The jacuzzi was not working properly. The hotel was clean but dated and the lactation within Edinburgh is great as it is central to almost everything.

Guest rating:

21/7/2014

"Great hotel but noisy on street side"

Hotel and facilities were excellent. However our room was street side overlooking North Bridge and the noise was unbearable until at least 5am. Unfortunately the window didn`t close either so we couldn`t even drown it out. Would recommend asking for a room not facing North Bridge.

Guest rating:

2/7/2014

"Booking facility operated smoothly and the pre-visit confirmation gave great confidence. This was f"

Guest rating:

1/6/2014

"Very noisy (should have double glazing)"

Hotel was very up to date food was also good. My room was at the front of the hotel and because of single glazing the noise from the street below was very loud in deed and went on until after 4am. I would go back again but request a room at the rear of the hotel

Guest rating:

30/3/2014

"-"

Generally good Leisure centre looking a bit tired now

Guest rating:

21/2/2014

"Bathrooms need refurbishment "

Guest rating:

16/9/2013

"Breakfast none of the food was hot but staff very attentive "

Would preference a room to back as ours was noisy room442 location ideal would prob stay again with special offer

Guest rating:

27/5/2013

"perfectly situated for easy access to Royal Mile, Princess Street & Waverley train station"

Friendly helpful staff - from reception, concierge to waiters & bar staff.

Guest rating:

28/4/2013

"Very nice room, comfortable beds, lovely soft quilt, unfortunately my sleep was spoiled by the noise"

Can I suggest better double glazing on the fourth floor?

Guest rating:

26/4/2013

"Excellent service and position"

Guest rating:

15/2/2013

"Fantastic stay"

great hotel and very helpful staff offering a warm welcome from start to checking out.

Guest rating:

8/2/2013

"Very central with friendly, helpful reception staff and comfortable rooms."

Breakfasts could be less bland and maybe more slick in service. Did enjoy the gym and spa facilities and this would make one repeat the visit!

Guest rating:

19/1/2013

"Great location, "

Overall good, room was very cold on arrival when we put the heating on very noisy, called maintenance they were up to fix it within minutes, which was great, however was still noisy during the night.

Guest rating:

3/1/2013

"Didnt stay there due to illness and no reimbursement or compromise to reschedule by hotel, disgusted"

I didnt even get to stay in the hotel due to an illness which prevented me from travelling, the hotel wouldnt reimburse or even come to some sort of compromise to reschedule to a later date! I found this extremely poor customer service and wouldnt recommend this hotel to anyone or use it again! Disgusted in the service of hotel management over telephone so therefore would definately not rate this hotel to anyone in person.

Guest rating:

20/8/2012

"needs refurbishing especially bedrooms (stayed in Disabled room??????)"

Guest rating:

16/2/2012

"Excellent location, public areas & food great, clean. Rooms ok. Very noisy from outside traffic"

Guest rating:

5/1/2012

"-"

the hotel its self was very nice lovely hotel. the rooms where alot smaller than i expected for the price. on a whole we had an enjoyable stay and would consider returning in the future.

Guest rating:

12/12/2011

"Perfectly located, beautifully presented, great trip - thank you"

Helpful and friendly staff, made it a thoroughly enjoyable stay all round.

Guest rating:

5/12/2011

"Noise from Street"

Only complaint was we were in room 415 and the noise from the street kept us awake till the early hours. Perhaps secondary glazing would eleveate this problem

Guest rating:

4/12/2011

"-"

The bath and shower water was not hot enough and considering we had upgraded the room and paid £149 for one night you would expect a hot bath.

Guest rating:

14/11/2011

"Reception/ Front of house staff fantastic"

Yes we would stay again, if I could suggest that you could do with more staff on in the bar they were never still and some people were waiting to be served for over 15 mins. But what a hotel thanks for a brillant weekend

Guest rating:

25/10/2011

"Room Change"

Hotel was excellant on the second night but room due to noise was appaling on 1st night so moved to another room and had a very peaceful nights sleep for the 2nd night. Dont sleep in room 314..... Single glazed windows that dont shut properly plus a noisy fan ventilation system. It was just about as noisy as sleeping in a bus stop on the street outside. Was moved the following night to Room 429 which was faultless and worthy of a 4* status. Room 314 was about 2* and the hotel should attend to it or rent out very cheaply!!

Guest rating:

9/9/2011

"Noice during he night."

Hello, First of all we did like our staying at the hotel, it has ben just fore one night but we are positiv about this short stay. We had room 243 and the only negative reaction is the noice of the (we think airco) or cooling system on the roof. In the future we will terurn to the hotel because we liked our short stay at the hotel. We will return in the neer future. Greetings: Frans and Jaqceiline Goossens from the Nethelands.

Guest rating:

28/8/2011

"Room noisey due to noise from outside, childrens beds basic not confortable."

A perfect location for access to town centre and railway station. Staff all very helpful.

Guest rating:

1/8/2011

"Lovely big clean room, great facilities. Very good breakfast and nice staff. "