make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
24/2/2013
"-"
Room lovely. Hotel very grand. Disappointing restricted dinner menu. A lot less to choose from than detailed on website.
23/2/2013
"an hotel with style"
we thorougly enjoyed our stay albeit for one night.THE WETROOM WAS H We thoroughly enjoyed our stay albeit for one night. The room was perfect, the wet room was huge. Breakfast was wonderful. Saff were charming and helpful, special thank-you to Carey for pushing me around the back quarters! Will certainly return.
16/2/2013
"It was OK, but..."
In a hotel of that standing I would expect to have free WiFi and a small bottle of water in my room. I arrived late in the evening after an international flight and felt that £4.50 for water and £15 for internet access was rather unwelcoming if not a little mean.
9/2/2013
"Fantastic hotel, great staff, wonderful room."
Had a great night at the theatre, and a casual walk back to this stunning hotel. Highly recommend as Covent Garden, The Strand, Oxford St, are all a short walk away. A great location, with tube and railway stations close by. Hotel it`s self is very nice, room was of a good size and very comfortable.
6/2/2013
"Great food, Good location and Great staff"
Bedroom not really to standard as size ver small and bath plug etc broken and not functioning as should do. I ran a bath and to add cool water I had to physically place my hand & arm into the boiling water. We also had no secure chain etc to secure our main door. Only 2 staff on placement when vacating the hotel. Queue was quite long......
5/2/2013
"Built in the 1800`s and not touched since"
Room, wallpaper peeling from walls, pubic hair on the bathroom? floor. window fixed with a piece of wood. Breakfast, better going for the cold buffet as this is the same temperature as the hot full English. Reception ask as soon as you arrive if you would like to upgrade before you see the room. Would we stay there again? Is there any need to answer that!
16/1/2013
"Convenient Luxury"
The hotel is very convenient for the underground and St Pancras International, staff were incredibly helpful and friendly and the room was large comfortable and clean. Full breakfast in our room was great before our onward journey and makes a change from only being offered continental. We would stay again.
15/1/2013
"Good location from Railway Stations and a comfortable stay"
The Hotel has a good location for city visitors. Some nice period features in the hotel but a little dated and showing signs of wear. Standard rooms are warm comfortable but a little small compared with other areas of the Hotel. Service was generally good and staff polite and efficient. We did have an issue with the water supply in our room which wasn`t resolved during our stay. We did get a good deal with Hotel Direct and therefore it represents good value for money. However, we would reconsider if only standard room price was available.
7/1/2013
"Me and my partner had an amazing time in London topped off by staying in one of the best hotels."
Really nice buffet breakfast and excellent service will definately re-book in the near future. :0)
7/1/2013
"We were moved to a crappy hotel down the road"
My wife and I had booked a room at the Russell Hotel in London through Hoteldirect, with a long period of notice ie: 2 months and just before we were due to go to london,I received a call from Hoteldirect duly informing me that the Russell hotel was over booked and that we would have to move to alternative hotel. At this point I unfortunately took the advise of the professionals at Hoteldirect and unwittingly found ourselves in nothing more than an a bad travelodge and at the check in I was also aware that other hoteldirect clients had also been palm off to this same hotel. I complained to the hotel management about the sub standard room and was finally moved to what can only be considered a slightly better room at the front of the building. I personly will not use Hoteldirect again as the hotel that we were offered was not up to the standards that I was lead to believe . Be warned!!!
5/1/2013
"-"
The staff were very friendly and helpful The room was beautiful Breakfast was a little chaotic on the first morning and therefore I requested room service which was excellent
26/11/2012
"Excellent Location"
Good standard hotel centrally located easy walking distance to Oxford Street, Covent Garden and Leicester Square.
12/11/2012
"Excellent Classy Hotel"
Friendly helpful staff, comfortable clean room, convenient location. Would recommend.
11/11/2012
"-"
Have stayed with you before and hope to be back
29/10/2012
"grand style"
good location with all necessary services
22/10/2012
"Expensive for a small room"
16/9/2012
"Cost of Breakfast"
My friend and i enjoyed our stay but both thought the cost at £19-50 each was too much. The cost should be clearly shown before you have commited yourself
14/9/2012
"Room was dated and very noisy, not sure it`s worth the money. Quite a good location though."
13/9/2012
"Superb Hotel"
Was initially put off paying what I considered a high fee for the room but the hotel was worth it. Great quality all round and the best hotel bed I have ever slept on!!! I stayed at the front of the Hotel and despite the extra glazing the road noise is loud but that`s not the hotels fault and it`s the same in all major cities. Breakfast was very good and service wa excellent. Really enjoyed it and would go back again if I can get another good deal on the price. Would consider making it my hotel of choice in London. 10 minute stroll from Euston.
24/5/2012
"UNFORTUNATLY THE AIRCONDITIONING DID NOT WORK ON A HOT DAY AND NIGHT ALSO THE DOUBLE BED WAS SMALL"
19/2/2012
"Excellent service at Hotel Russell"
This was my first visit to Hotel Russell and I would certainly visit the hotel again when I next travel to London. My room was very clean and warm and the staff were very helpful.
30/1/2012
"-"
Staff were courteous and freindly. The room was subtly decorated and pleasant.
29/1/2012
"Character with convenience"
OK it was only an overnight stay but the Hotel had a special feel and a sense of history and grandeur. True the Hotel Bar got full very quickly and there were some refurbishments going on all week-end we were there but overall it was professional,welcoming, good value and most important of all we would definitely go back there.
3/1/2012
"Staff helpfull, hotel clean and a good standard. Pleanty of character on the ground floor. "
However, I know we had an excelent rate but the bedrooms were quite crampt, with the double room haveing the double bed beining pushed against the wall to make floor space! the twin room may of been alright as a double but not as a twin as there was no space between the beds.
1/1/2012
"Excellent service, beautiful hotel"
We got a complimentary upgrade to a Superior Suite, which was amazing. The hotel is so beautiful. The reception and the stairways look stunning in grand marble. I would definitely book again.
15/12/2011
"Comfortable & quiet room, reasonable size for London. Centrally located - Good for a quick break."
30/11/2011
"Beds,pillows comfortable. staff polite helpful. Our third time staying in Russell."
1 Toilet positioned too near wash basion. 2 Step from shower room to bed room, could be a problem. 3 Towel rail over toilet too awakward. 4. TV remote control doesent switch off while one is in bed.
29/11/2011
"A male receptionist did not give the impression that I was welcome. Room allocation took ages."
I do not object to leaving Credit Card details on arrival but being told that £100 would be placed against it if required later and then having to use pin number and on top of that having to sign to say that I had authorized it was just more than I am comfortable with.
22/11/2011
"Elegant hotel in a beautiful setting"
Room was clean and warm with luxurious en suite. Quiet at night . Good atmospheric bar I would recommend this hotel
17/10/2011
"good value, good service and very comfortable."
15/10/2011
"-"
great location ! big rooms for central london extremly clean and fresh decor , would stay here again when returning to london !
13/10/2011
"good service all round"
10/10/2011
"Staff very helpful, Lovely, modern room, prompt room service!"
24/8/2011
"The Hotel Russell is Excellent!!"
The Hotel Russell was a fabulous hotel. crisp, white sheets, a spotlessly clean bathroom,excellent tea and coffee making facilities. The Receptionist at Check In was polite and efficient and very helpful. A tasty ,Full English breakfast was plentiful, well presented and came with lots of choice. The doorman was courteous,ordered us a taxi and helped with our suitcases. We would definitely stay at The Russell again.
26/7/2011
"Good solid hotel, newly refurbished it maintains its original features yet has all modern cons."
14/5/2011
"Apart from a little mix-up with regards to the booking - excellent hotel"
19/4/2011
"Affordable Luxury"
Very well presented facilities, amiable attentive staff, Grand public areas, would use again over other local hotels, I have used most whilst frequently visiting vacinity.
29/3/2011
"Didnt have details of reservation, and overall poor service"
10/3/2011
"-"
This was our second time to stay in the Russell and found our stay very comfortable and convenient for our use in London. I requested a rate for an extra night in the same room, as we would have liked to stay another night. I was quoted the same rate and was disappointed that there was not a reduction. From the hotel`s point of view there would not have been any extra work involved and potential income lost for a room night. We stayed elsewhere.There seemed no flexability in the computer for the your desk staff to offer any reduction. The hotel did not seem to be overly busey.
28/2/2011
"No heating in room"
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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