make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
3/8/2013
"booking error!"
despite you sending me an email on 30th July confirming my booking for a twin bedded room, when booking in I was told since I had booked the room there has been a computer error and they could only give me 2 single rooms or a doubled bedded room. We accepted the double room and complimentary breakfast, however disappointed as I have just had surgery and felt a twin room would be better for me and a single room could have caused problems if I felt ill in the night. However the room was clean and quiet
23/7/2013
"SUPER"
Everything you would want. Hotel staff excellent. Rooms more than adequate. Would book again.
17/7/2013
"-"
Although room confirmed when we went to check in, they had already given our rooms away. Offered further nights stay at a different time, so can`t comment until we have been
16/7/2013
"elegant but inviting"
excellent location, service oriented, beautiful reception, nice rooms
16/7/2013
"Hotel Russell London"
First time I stayed at the Hotel Russell. Got an upgrade to a nice room, however when we got back to the hotel at 10pm, the toilet broke so we were moved to another room which wasn`t as nice and smelt damp. It was ok as we weren`t in the room hardly at all, expensive hotel for the room we got.
2/7/2013
"Nice hotel but there was a mix up with the room."
The hotel itself was lovely and convenient. We had specifically booked a twin room but on arrival we were told that there were no twins available and that we would need to have a double. After informing them that due to recent surgery I couldn`t risk sharing a bed and getting knocked a twin room was miraculously found! Everything else about the hotel was lovely, room was clean and spacious. I would stay there again if I could be sure that I was going to get the room that I had booked.
1/7/2013
"-"
Great Hotel , good location , only problem booked advanced room given standard room , this was rectified by the hotel staff . Given alternative room when advised hotel of the situation.
1/7/2013
"It just doesnt get better than this"
Helpful pre-book-in service, great room, great food, fabulous building, my new favourite Hotel in London
30/6/2013
"-"
An enjoyable stay-just one critical comment, for goodness sake buy some decent pillows! I will be staying again however, I will ensure that I bring my own pillow.
30/6/2013
"Comfortable"
Our room was comfortable, but the traffic noise, did prevent a good nights sleep.
24/6/2013
"Beautiful historic building well maintained. Friendly attentive staff."
24/6/2013
"-"
Excellent situation. Excellent info from the concierge . Pleasant staff at check in and quick response from stsaff for more milk . Please inform of other special offers .
17/6/2013
"Excellent"
Really enjoyable stay at the Russell the staff could not have been more helpful. As it was our Anniversary we were upgraded our room was fantastic. Would definitely stay there again and would definitely recommend it. Great location within walking distance of Euston station and Covent Garden. Tube station almost next door. Had a really enjoyable stay
14/6/2013
"Clean and comfortable, helpful staff, but busy at breakfast time."
Fourth floor bedroom clean and comfortable, tea/coffee making a welcome facility. Some road/traffic noise, but we still slept well. Friendly and helpful staff, happy to look after our luggage on our last day and to take delivery of goods we purchased locally for us to collect on the evening. Good location for Piccadilly line, Covent Garden and the British Museum. Easy walk from Euston Station.
30/5/2013
"OUR BEST STAY EVER!!!!"
what can I say, we were so well looked after, the staff could not do enough for us and the hotel dynamics has improved 100% from last year. we have been staying at the Russell for the last 4 years and this year by far has been the best. many many thanks to everyone who made our stay so special. WE WILL DEFINATELY BE JOINING YOU AGAIN NEXT MAY!
29/5/2013
"The staff gave us such a warm welcome and the kindness never stopped.We were treated so well."
The accommodation was of a good standard and we thought the location was excellant.We really didnt have any criticism of our experience. Thank you very much. We would certainly stay again.
27/5/2013
"Very nice hotel that providede a very pleasant stay. Thank you"
27/5/2013
"-"
Room very spacious and clean. Staff friendly although Concierge could have been a little more clued up when it came to giving route instructions. Also told us no tube station nearby, when there was one right on the doorstep.
26/5/2013
"Wonderful hotel room and service excellent, can`t speak highly enough"
21/5/2013
"Staff very friendly and rooms very nice and clean. "
19/5/2013
"-"
Our room was in itself was very nice,however.....................our only complaint would be about the bathroom which we did`nt find to be very roomy.There was not enough space between the bath and towel rail,barely enough to turn around,and the sink was not a full size one,more like HALF a sink. This would actually stop me booking with the Russel Hotel in the future.
18/5/2013
"Great metropolitan hotel"
Grand, well appointed, warm service, good value, just the job!
15/5/2013
"-"
We very much enjoyed our stay here and would recommend it. The staff were very helpful and friendly. We got a room upgrade and were very pleased with all aspects of the room and bathroom. The noise level from outside was almost non-existent due to the triple glazing even though the room overlooked the main road which carried lots of Ambulances with sirens going full blast! The Breakfast were also excellent with good hot food (and hot plates) from the buffet. The only evening meal we had was quite superb and the staff were excellent. Thank you
13/5/2013
"Room View"
Overall vey good hotel but the view from our room which was air condition units not good as these were very lound so unable to open window so put air condition on to cool room down but unable to sleep with this runnung as this is too loud would have been nice to have been told about the view
30/4/2013
"Service, breakfast, and room comfort were excellent. However, cost of use of wi fi was expensive. "
Would have expected the cost of the room to include wi fi at no extra charge.
30/4/2013
"beautiful building"
The Hotel was very impressive as you approach. It is a comfortable distance from Euston and opposite a peaceful park with a fountain and cafe. The blossom was out and the sky was blue. You could imagine it in times gone by and the elegance of the surroundings was not lost on us. The hotel has been lovingly and sympathetically restored. The staff are very customer focussed and friendly without being over familiar .The decor and the surroundings became part of our break as they were elegant and the history of the building was very interesting you feel the history. There were all the modern comforts that you could wish for and the iron and board in the room was very welcome . A great place for a special break . It was our first without our son ever (he is 18) so it was special as well as being my husbands 60th birthday.
28/4/2013
"Good hotel, but you pay for everything..."
Hello, it is overall a good hotel to sleep - clean and all, but not many ammenities, and room a bit small, and you need to pay extra for everything - if you want a room with a view to the Square, Internet (15 punds per day, I know, amazing right?! - not even complimentary in the lobby), breakfast (they offer right at checkin), late checkout (10 pounds per hour)
16/4/2013
"The room no 112 was very small, very poor condition. Charges of £ 180 without breakfast overcharged"
Very small room Poor condition Carpets very old and dusty TV was not working £180 / night without breakfast is very excessive for the room Better rooms available in near by hotels Although I have stayed in this hotel before but due to poor mantainence will not recommend
15/4/2013
"Rooms a little on the small side and poor quality basin tap in en-suite. Staff attentive/pleasant"
9/4/2013
"Very good, stylish and comfortable hotel, perfect London location ."
This was my 3rd stay at the Russell in the last 6 months and it will be my first choice for a London stay,as long as I can find a reasonably priced room. The staff are polite and give the impression of liking to work there. Clean, comfortable rooms, with luck you can even get one looking out onto Russell Square. Perfect location for all the hot London spots. Recommended without hesitation.
7/4/2013
"friendly, convenient and clean"
My young son and I stayed two nights at The Russell, the hotel was clean and staff helpful and friendly. The twin room was too small as the two beds were actually placed together but made separately; fine for our needs but not perhaps if I`d been sharing with a friend. For this reason I may not return.
3/4/2013
"Staff"
We found the care and attention to detail by the staff excellent. After a 23hr flight it was lovely to be welcomed so warmly.
25/3/2013
"-"
Hotel Russell is an ideal location for a city break. Staff are nothing but helpful and the building is a work of art. Will be definitely staying here again in the future.
18/3/2013
"Ideal base for theatres and museum exploring."
Comfortable, well appointed bedrooms, pleasant and helpful staff.
16/3/2013
"-"
Lovely front desk welcome and very comfortable rooms.Good food and service in the dining room.
13/3/2013
"Great hotel in a perfect location for all attractions"
13/3/2013
"Peaceful and great location"
Easy to check in, room was clean and comfortable and the location was great for open top bus tour and accessible to all the top attractions
10/3/2013
"Very comfortable good location"
3/3/2013
"-"
Very friendly,helpful staff from receptionists to concierge and cleaners
24/2/2013
"Good hotel with extemely helpful and friendly staff. Would recommend to others."
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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