The Palace Hotel reviews

Guest rating:

24/12/2007

"-"

Very nice looking hotel, and location is excellent. However when we arrived, our room was so small we thought it was a single. Tried various times to call reception and no one ever answered. Was so tired we slept in it first night, and second day went down to reception in person to ask for a larger room. They changed it no bother. Got in to the (much larger) room - very strong smell of vomit. (Admittedly it was party night and Christmas time the night before and maybe more likely at this time of year). But found the source of it - the rug on top of the bed - surely the cleaners should`ve taken this away to be properly cleaned and not just mopped it up and put back on the bed. You couldn`t have missed the smell. Again tried to call reception & houskeeping and both just rang out. Stuffed the rug in the wardrobe and had to make the best of it. Would only go back to hotel if could guarantee a decent sized, fresh smelling room! Food in restaurant excellent but quite over priced.

Guest rating:

21/12/2007

"Amazing hotel, but check where your room is....."

Lovely hotel, Grand, spacious rooms, friendly staff but do check where your room is situated..... we were next to the railway and the freight trains passed our window every hour during the night resulting in no sleep as was very very noisy....

Guest rating:

20/12/2007

"Very polite and friendly service. "

Disappointed with room cracked wash hand basin right hand window unable to close once opened. Excellent breakfast choice. Toast soggy, toaster must be broken, bread only toasted on one side. Very fresh eggs.

Guest rating:

17/12/2007

"Bedroom 125 rather threadbare, not up to 4* standard. No hot water in morning. Just tepid!!"

Breakfast and staff were, as always good. Stayed at this hotel a large number of times in last 3yrs and so usually satisfied. Maintenance and decor problems dont seem to be tackled. Filthy carpet at entrance to lifts on ground floor near main staircase, not changed over the full 3yrs I`ve visited. The lovely building needs some tender loving care and investment.

Guest rating:

16/12/2007

"Amazing Victorian building!"

Guest rating:

16/12/2007

"a beautiful and original hotel"

I found this hotel to be relaxing, beautifully decorated with excellent and friendly staff. The rooms were done to a very high standard which was unusual with them being tiled but beautifully done. They were very warm, on the large size and furnished lovely. I would love to visit the hotel again. The only down side I would mention is that it doesn`t have a beauty / spa department which I think would be a wonderful advantage.

Guest rating:

14/12/2007

"Beautiful Hotel, sumptuous rooms, clean bathrooms and an overall welcoming feel. "

The young lady who checked us out on the morning of Wed. 12th Dec. 07 was extremely polite and chatty and the gentleman I spoke to in the evening to ask if we could have a late check out was also very accomodating. However I do think the bar staff who were quite rude and abit haughty need some customer care training. I appreciate at this time of year you are extremely busy but I do think the barstaff could at least try and be a bit more jovial. This however didn`t deter us from having a lovely stay. Thanks

Guest rating:

10/12/2007

"-"

We really enjoyed our staying at the place. The room was lovely and clean, staff we`re pleasant and friendly. Location was great for Bars and Restaurants - I would highly recommend this hotel.

Guest rating:

3/12/2007

"4 Star hotel with some very avaerage rooms (be careful when booking!)"

This hotel did not live up to our expectations. Although listed as a four star with a recent 7 million pound refit there are several `internet rooms!` which are much more basic and have much less prestige than the rest of the hotel ie. they are in the basement at the back and a travel inn has better quality fixtures & fittings. Yes you can get a good rate online however it still costs over £100 per night per room and the quality you get for this is not as you would expect. We have recently written to the hotel manager ref. our issues and he has been decent enough to write back with an appology and explaination as to the condition of the particular room that we stayed in - having said that we still paid out for a very sub-standard stay at we thought would be a luxurious four star hotel. Buyer be aware..contents for this place may not be exactly what is written on the label!

Guest rating:

3/12/2007

"Very good hotel lovely building."

We were there for a large Xmas do and the bar service was poor ....

Guest rating:

2/12/2007

"Impressive reception area however non refurbished parts of hotel were very dated. Staff nice though."

Guest rating:

30/11/2007

"-"

I found that overal the hotel was excellent! Location was good, booking in was quick and easy, staff were pleasant and the room was probably too big but is that a bad thing?

Guest rating:

29/11/2007

"Make sure you upgrade to refurbished room"

Fantastic hotel, we were first allocated a room on the first floor (above basement). These haven`t yet been refurbished (or atleast didn`t look like they had) but have an `interesting` feature of tiled (as in old Victorian baths / underground) walls which didnt` appeal. Valence missing on bed, and dirty surround of bed, pretty yukky bathroom. So, we asked at reception and were upgraded to an AMAZING refurbished twin room (2 x double beds) on the third floor. It was gorgeous, fantastic bathroom and a room was massive. Luxury. No mini bar or fridge but that`s fine!! Would definatley recommend. Very central and great bar / restaurant. Highly recommended.

Guest rating:

28/11/2007

"Beautiful breakfast and nice clean rooms. Friendly staff. Ishallbe booking The Palace Hotel in the u"

Guest rating:

28/11/2007

"A very good hotel indeed"

Pleasant staff, nice surroundings, good food. Very much recommended.

Guest rating:

27/11/2007

"-"

The rooms are not what are advertised on the internet. This hotel was such a disappointment. The heat was not working the weekend we went either.

Guest rating:

25/11/2007

"would use again"

The hotel and staff were very nice no problems at all

Guest rating:

25/11/2007

"2 double beds and a sitting area big rooms"

massive rooms,wonderful high ceilings,great character,i dont know if we were lucky or all rooms were similar but we had 2 double beds and a lounge area to sit in .a great weekend,decent locationj

Guest rating:

24/11/2007

"fusty bedding and cold water - but nice staff"

concierge and reception staff were friendfly and helpful. That`s the good bit. Through the sheets and pillow cases were clean, the pillows and duvet smelt fusty and gorrible. Each morning when I woke there was no hot water. Staff acknowledged that this was a frequent problem when the hotel wa full. Generous buffet breakfast, but I had to wait 20 mins for coffee, and only got it after repeated reminders. Not good enough for a hotel in this price range.

Guest rating:

19/11/2007

"GOOD VALUE FOR MONEY"

PLEASE BE ADVISED THE HOTEL WAS VERY GOOD VALUE FOR MONEY,THE ONLY THING WAS THE ROOM WAS VERY COLD WHEN WE FIRST WENT IN ,THE CEILINGS ARE WELL OVER 6 METRES TALL,SO TAKE A LONG TIME TO HEAT UP. THE BREAKFAST WAS VERY HEARTY ,GOOD IDEA TO GET THERE B4 10AM

Guest rating:

15/10/2007

"Centrally Located"

Very good and comfortable hotel with very high standards. All plain sailing with booking and visit. Is walking distance of most things, did not need to get a cab or tram at all. Would recommend.

Guest rating:

14/10/2007

"hotel was nice"

enjoyed our stay very much, only thing mising was the trouser press and fridge . but room was very nice, breakfast serlection was very good.

Guest rating:

30/9/2007

"Large characterful room and clean modern bathroom. Excellent breakfast too! No complaints!"

Guest rating:

29/9/2007

"-"

Whatever you do, promise me you will take out into the street and shoot whover did the corridor decor. Brown floral carpets and ikea fire doors dont fit with the beautiful staircases and tiles. In my room (219) I could hear every word spoken by the young lady in the room next door..presumably she could hear me too. Creepy! If you are going to charge £100 an night why bother to charge 75 pence for newspapers and then generate a receipt etc. It pissed me off and probably cost you more than 75p in administration costs to generate the receipt. I am 6 foot 3. the sink in the bathroom was touching my kneecaps.

Guest rating:

27/9/2007

"Over Booked"

The Hotel was fully booked. Our Vice Presdient had to move hotels along with all of the other people i have booked in. I appreciate the price difference was paid but i had wanted them to stay at the palace.

Guest rating:

25/9/2007

"An enjoyable one night stay. The bedroom,dining room and bar,location and service were 1st class."

Guest rating:

25/9/2007

"Just so impressed with entire package from start to finish, staff so helpful"

Just thank you to managers and staff for making our stay so enjoyable will certainly be recommending you to our friends. Thanks again.

Guest rating:

24/9/2007

"Although we had a no smoking room it was clear from the smell and the amount of cigaret end on "

the window sill that someone had been smoking in the room. We did ask for some additional milk and sugar but this never appeared. also, it might be a nice touch to have some water on hand, and maybe a note to say if the tap water was alright to drink. It is often the little things that undo all the hard work your hotel has worked to achived.

Guest rating:

24/9/2007

"Old conversion with lots of character."

I was really impressed with this building, cleverly converted from old (Victorian?) landmark. The service was fine and it is a great location. The only minor gripe was that our room was on the Mezzanine floor, which was generally dark, dank and stuffy. However, the room was comfortable and kept clean. I`d go there again but would request a different floor.

Guest rating:

19/9/2007

"WILL BE BACK!"

Very enjoyable stay. Particularly impressed with the breakfast on offer plus the courtesy and service from the staff. WILL BE BACK.

Guest rating:

16/9/2007

"excellent location, excellent hotel"

I would definitely recommend this hotel. It is really central & just over the road from Revolution vodka bar. The Staff are really friendly & helpful, the concierge is was a young lad who had just started at the hotel 4 weeks ago but he was so pro active & helpful, he marked off the top restaurants & bars in Manchester & brought the map up to our room for us. Nothing was too much trouble for this hotel. Prices are what you would expect of a 4* hotel in a city. It would have been a nice touch to also have complimentary bottled water in the room as to buy them from the hotel bar was £4.40 a bottle!

Guest rating:

16/9/2007

"-"

Good hotel - comfy rooms - unusual decor - but be careful to choose room away from noisy road and trains!! Would definitely recommend a stay - and we will be back when we go to collect our son from Manchester University.

Guest rating:

10/9/2007

"Have stayed there <30X Always good."

Guest rating:

10/9/2007

"Lovely original full height ceilings and panelling. Superb breakfast"

Guest rating:

2/9/2007

"Wonderful old building"

Although the hotel does not have any parking there is a secure car park just behind the hotel which you can get a discout at.

Guest rating:

20/8/2007

"-"

Great location and spectacular hotel...well worth the price!

Guest rating:

15/8/2007

"Beautiful but rude"

The bar and restaurant were great. The complimentary breakfast buffet was fantastic. However, the conceirage often made rude commentary and acted put upon when ever asked of anything (which is there job afterall). The service could definitely have been better but the hotel itself was pretty and has a great location for the city.

Guest rating:

16/7/2007

"Particularily very pleasant helpful staff!"

Guest rating:

12/7/2007

"excellent staff, polite efficient "

We throughly enjoyed our stay at your hotel it was fantastic, our only complaint an da minor one was that where our room was situated was really really hot (room 27) but otherwise we had a brilliant stay and would recommend it to others, food was delicious and all staff were courteous friendly and effiecient thanks

Guest rating:

8/7/2007

"standard of room could be better"

room okay but lack of toilettries and slightly uncared for in bathroom. breakfast okay but had dirty glasses and some of breakfast bit over cooked. staff very friendly and pleasant