The Palace Hotel reviews

Guest rating:

8/12/2008

"The room was basic but adequate. "

However the toilet did break, and there was no flush all night.. They did come in the morning to repair the toilet, but obviously we were leaving that day. The breakfast was disappointing. The food was cold and there was large queues waiting for the food to be brought out. For just the one night it was an acceptable stay although I would be disppointed if I was staying longer. We also did not get the ` Free Upgrade` which I know is subject to availability but it would have been nice.

Guest rating:

7/12/2008

"-"

The rooms were clean, staff polite and friendly, breakfast cold!

Guest rating:

1/12/2008

"good location but a bit gloomy in the basement room we had"

Guest rating:

1/12/2008

"-"

Room slightly smaller than expected and television picture poor.

Guest rating:

1/12/2008

"Enjoyed the stay once again"

Hotel refurbished. Therefore don`t know if you will get new room or old. Our room had no light switch for main light. Only way to turn on/off was to remove keycard. Also meant you couldnt only have bed lamps/bathroom light on without the bright main light. Still a great place for a break. Staff very helpful, breakfast good. Location ecxellent. Booked again for Spring already. Reccommended.

Guest rating:

28/11/2008

"-"

Excellent service, great room and right at the heart of the city. I would thoroughly reccomend it.

Guest rating:

25/11/2008

"Overall an average stay with some problems, but very friendly and helpful staff."

The experience would have been better had we been allocated a different room. Room 357 was very, very noisy and cold (windows should be double glazed). With the club leavers, plus traffic and train noise not dying down until gone 4am it meant a non-restful night`s sleep which wasn`t welcome after a long day in the shops! The food at breakfast was great with lots of choice on the buffet, although they did seem to be short staffed on the Sunday morning which meant having ask a number of times for coffee/ tea and toast, and waiting a while for it to arrive. I would stay there again, but not in the same room!

Guest rating:

20/11/2008

"Disapointing"

Guest rating:

16/10/2008

"I think the mattress needs to be replaced as it does not have any spring"

Guest rating:

21/7/2008

"Very good place to stay for access to central Manchester"

Rooms spacious and clean, somewhat noisy due to trains, service good if occassionally a little slow. Great breakfast, love the character of the public spaces.

Guest rating:

15/7/2008

"Palace Hotel...Saturday 12th July 2008"

My wife and I went to see Kylie on the Saturday 12th of June, as we live in Yorkshire we decided to make a weekend of it and booked into the Palace for the saturday night. On arrival we were greeted by a very pleasant receptionist and took her offer of an upgrade for £25, which included a larger room, air conditioning, free sunday paper and 2 complimentory drinks at the bar. Although we could not find the controls for the air con and never used the drinks vouchers. The room was very clean, comfortable and stlylish and the breakfast and dining room staff were excellent. On check out we were being checked out by the what seemed to be the head receptionist, but she broke off from checking us out and passed us down the counter to a junior member of staff when a American airline crew arrived, which I thought was a bit rude. Anyway Kylie was Great !

Guest rating:

29/6/2008

"-"

Stylish, clean and spacious room. Some train noise from Oxford Road station with rooms at the back. Lovely bar area and very friendly staff. Good central location.

Guest rating:

28/6/2008

"Had to request quilt cover that fiited quilt and was not torm. "

Room was next to lift which was noisy but as lift eventually broke down this was not a problem. Broken lift meant walking up to 4th floor. Punblic areas very nice and service was good as was breakfast. Room average.

Guest rating:

12/6/2008

"-"

the hotel and food were excellant, however the bedroom we stayed in could do with abit of a refurbishment. The windows didnt open and we couldn`t get the air conditioning to work. Whatever the "church thing" going on on sunday morning was very of putting I have nothing against religion but to have it screamed out to you from a microphone at full blast when you are going for breakfast was too much. Would probably stop again but not on a saturday night!

Guest rating:

10/6/2008

"Our room was in an annex accessed from the lower, lower ground floor, with a small window which is j"

The worst value for money I have experianced in a long time

Guest rating:

9/6/2008

"Hotel accommodation was overall very good - could have better car parking facilities!!"

Hotel was very comfortable and staff were courteous and friendly dining area was very attractive as was the food presentation. Rooms were spacious and full marks for cleanliness!! Car parking was a bit difficult could provide better and closer facilities . Overall we had a lovely stay.

Guest rating:

8/6/2008

"cracked sink, bath and floor tles."

Selction of early bird food unless you chose the dish of the day was not good. The starter I had was goat cheese salad but when I received it it was a wedge of a cheese flan. The main coarse vegetables were over cooked and the potato was under cooked and hard.. The dessert had frozen fruit within it and it was still thawing out on my plate. I think that in its day the Palace was a palace of a hotel but now it needs a complete overal.

Guest rating:

7/6/2008

"A very convenient hotel, especially for The Palace Theatre, and also easy walking into the city."

The room was large and spotless with windows that open! Breakfast was excellent. Discounted rates for hotel guests at the car park behind the hotel was a bonus. All in all a very pleasant stay.

Guest rating:

23/5/2008

"Excellent Hotel. Good size bedroom with huge bed. Breakfast great. Could`t fault it."

Guest rating:

18/5/2008

"Noisy by day, very noisy by night the sound insulation (if any) seems to be non exisiting and those "

trains, all night. Had a long wait for breakfast. The staff were cheerful and helpful. The room was differant to say the least and the bathroom was th best part of the hotel and that was very tired. I would only stay again if it were the only bed left in Manchester!!!! and even then I would think that te car may be a better option.

Guest rating:

14/5/2008

"Service second to none all round,Thank You all"

Guest rating:

21/4/2008

"An upgrade to the newly refurbished rooms is a must else ypu will be disappointed"

Stayed with a work colleague for two nights. The hotel is a in a slightly tatty area of the Centre of Manchester but is close to shopping, restaurants, G mex etc. There was scaffolding around the hotel due to the refurbishments. Our upgraded contemporary room was lovely, well furnished and the mirrors make you lose two dress sizes!! Tea/coffee/biscuits a bit short on supply. All the staff were really friendly, polite and helpful. The bar and restaurant were also modern and nice to relax and eat in. Breakfasts were superb but we didn`t eat in the restaurant in the evening but heard other guests complimenting the food. For a city centre 4 star hotel the room per night price was good value.

Guest rating:

20/4/2008

"Clean but soul less"

We booked The Palace thinking it had history and charm. But we found just another souless hotel. Whilst the public spaces are huge and extraordinary, the room was less than ordinary, a bit shabby and over heated! Disappointing when booked as part of a special birthday weekend,

Guest rating:

14/4/2008

"Disappointed with room - room at end of poorly decorated corridor and room not as expected"

Guest rating:

12/4/2008

"Extraordinary building but disappointing conversion. The room was pricy so I expected more"

Guest rating:

3/4/2008

"-"

The overnight stay on 2nd April 2008 cost £116 however, a colleague booked through `late rooms.com` and was quoted and paid £89 for the same room a matter of 2 days before. As I shall be a fairly regular visitor to Manchster from London, can this anomaly be resolved, because by booking direct with the hotel it has cost me £27 more? I raised this when booking out but the receptionist (Claire) could not comment. I look forward to hearing from you, Yours sincerely, Anthony Rimmer

Guest rating:

12/3/2008

"Highly recommended"

As a coeliac I was impressed with the care that the staff took to ensure that my food was kept separate from other foods and they prepared interesting food which was safe for me to eat. Thank you, the service was excellent

Guest rating:

9/3/2008

"Not 4 star standard"

2 requests for service were ignored Breakfast good Decor tired

Guest rating:

6/3/2008

"Impressive building but standard of rooms is hit and miss."

This is a massive (architecturally beautiful) building, however the scale of the place means that some rooms are in the bowels of the basement. It is a hike to get to your room and as a lone female I felt very isolated. I was attending a function in the Grand Room which was magnificently laid out, however the standard of food for such a large function was poor.

Guest rating:

27/2/2008

"Friendly and Clean"

Guest rating:

27/2/2008

"-"

i actually didnt realise the size of the hotel until we got there i thought it was fabulous. really posh but all the staff were extremely helpful and the food was gorgeous.

Guest rating:

25/2/2008

"Poor room service"

The Hotel and room are of a 4 star standard. The room service and breakfast however are very POOR...We would rather go up the road to have a full English than eat at the Hotel..Staff in general are helpfull...however it took 15 mins for the cutlery to arrive after it was left off our breakfast tray....and we paid £20 for it to be brought to the room....movies are expensive at £9.00

Guest rating:

3/2/2008

"Beautifully greated by helpful staff and lavish foyer. Comfy stylish rooms and good facilities."

Noise levels at night time in the rooms.

Guest rating:

31/1/2008

"DISAPPOINTING"

very friendly staff, warm and engageing, but sadly lacking in the level of service that would put the palace hotel as a leading provider in the manchester region. the quality of service seems to cease after 10pm, no blankets no room service ( or extremly slow) this is my second stay in the Palace and i came back because of the wow factor and quality of the room. I f what i saw yesterday was my first visit i would think twice about coming back.

Guest rating:

29/1/2008

"Fantastic"

Fantastic rooms, wonderful bathroom. Dining and lounge area also looks magnificant. Felt it was a real treat.

Guest rating:

19/1/2008

"mostly young staff who are VERY efficient ,courteous and friendly"

very clean . good food(although not a wide choice) really the only fault was lack of air due to not being able to open the window as it was locked........this i presume was to stop smokers from hanging out the window! my friend and i had to keep going outside for our fix which we were quite angry about as the booking form said `smoking`........and when a private evening function was held several of the party had been smoking in the foyer as butts were everywhere!

Guest rating:

8/1/2008

"Service and accommodation very good."

Everything excellent. I will definitely stay at the Palace again.

Guest rating:

7/1/2008

"pleasant and relaxed hotel in central location "

attentive staff. Interesting decor. Great location. Good value on pre theatre dinner ( but steak was overcooked !)

Guest rating:

7/1/2008

"-"

excellent evening

Guest rating:

1/1/2008

"Extremely Grand "

Upon arrival into the main reception area, it is to say the least breath taking! Such a magnificant building which oozes character. The room was better than expected and represented a suite rather then a `standard` room, the bathroom was fabulous! Staff were all friendly and polite and never too busy to help! We also dined in the hotel`s restaurant, service was impeccable, although the only reservation I have was I expected the food to be of higher standards, however, overall a great experience!