The Met Hotel Leeds reviews

Guest rating:

7/4/2008

"Overall a great hotel to stay in especially the location."

My only comment was I felt the breakfast room was cold on the Saturday.

Guest rating:

6/4/2008

"-"

Good,central location. Most of the Hotel has been rufurbished although the rooms are quite small. Food was good and staff are friendly and helpful. My friend joined us on the second night and was given complimentary wine on arrival, yet we didn`t!

Guest rating:

16/3/2008

"Below par, run down and disappointing"

Having had a previously enjoyable stay at the Met, we decided to return there again for our latest visit to Leeds. The booking through Hotels Direct was straightforward and easy. But that was as good as it got. We were stuck in what could be described as an attic room on the 6th floor (described by one of the hotel staff as "staff quarters"!). The room was "tired", shabby decor, torn curtains, badly stained bed base, room furnishings cheap and tatty and the bathroom grubby. The room was in desperate need of an overhaul and shouldn`t have been available for guests. Breakfast was included but was poor. All in all, a bad experience. We won`t be staying there again!

Guest rating:

13/3/2008

"A Curate`s Egg"

I am a lawyer who undertakes a great deal of travel per year which necessitates staying in hotels. I am familiar with them. This hotel is poor but there has been attempt at modernisation. However, the building itself is so old that the effect is purely cosmetic. THere is one tiny lift for a huge hotel! I had to get my room changed from the shabby one allotted to me on arrival. The window in my replacement room did not close so the first night was poor with cold wind blowing around the room which adversely affected my sleep resulting in my not being rested for the next day`s business. The lighting in the room was gloomy making reading very difficult. The food from room service was dreadful - almost inedible. The staff are polite and eager to please but they don`t have the hotel facilities to back up their willingness to put things right. I will not stay here again and I will dissuade anyone from staying there.

Guest rating:

17/2/2008

"-"

The hotel was lovely, but the bedroom that we stayed in was small, also there were no hot water & the toilet got block.

Guest rating:

5/2/2008

"Brilliant"

The most comfortable bed I have sletp in a hotel! Spotless, comfortable rooms, staff all very helpful.

Guest rating:

3/2/2008

"Enjoyable stay in contempory hotel"

Spacious, recently refurbished room, with very comfortable bed. Breakfast fine, but slightly understaffed at busy time, some waits. Comfortable and stylish

Guest rating:

13/1/2008

"Very Welcoming and comfortable"

As soon as i walked up the steps and in to The Met`s reception area i knew that i was happy with my choice of hotel. My room was perfect and the staff were always happy to help. i would most definetley come back to this hotel in the near future.

Guest rating:

12/12/2007

"room allocated was nothing like website image - asking to be refunded !!!!"

Guest rating:

11/12/2007

"the room we were alocated was shabby. "

There was wall paper hanging off the walls, dampness, dirty carpets, stains in the barthroom, smelt of stail in bedroom and corridor on the 5th floor. the standard was very poor for a 4* hotel. the Breakfast arrangement in the morning was disorganised and poor. and lack of options of food even wen ran out. wont be booking again.

Guest rating:

10/12/2007

"OVER BOOKED - transferred from 4* city centre hotel to a budget edge of town hotel"

The 4 star Met admitted overbooking and transferred us to a budget hotel which they clearly knew nothing about. A transfer to a similar standard hotel might have been acceptable - I felt we were just being off-loaded.

Guest rating:

3/12/2007

"-"

The hotel was lovely, modern decoration with very helpful staff. Unfortuneately we hadn`t been informed prior to our arrival that the twin room we booked had been changed to 2 singles and that the restaurant (where we were going to eat) was closed due to a christmas party - luckily we didn`t mind searching for a restaurant in Leeds that still had room!

Guest rating:

2/12/2007

"Overbooked on arrival so moved to Bewleys instead where had a bad night in poor bedroom. "

Offerred a free two night stay at Met as compensation but would rather have had the hotel we booked in the first place. Unsatisfactory.

Guest rating:

29/11/2007

"5th floor bedroom jaded, desperately in need of refurbishment. Linen curtains dirty"

Reception staff good, bar service friendly but slow (only one member of staff and rushed off his feet). Breakfast was fine although menue said cooked to order and this was not the case. Overall disappointing and I`ll probably stop at the Queens next visit.

Guest rating:

19/11/2007

"Poor room, lacked heating."

Hotel was well situated and presented however our room was on the 6th floor and was not up to the standard we expected.

Guest rating:

19/11/2007

"Unrefurbished rooms are awful"

Make sure that you get a refurbished room before arrival, the one we got was not very nice and certainly not what I would call 4 stars! Unfortunately the hotel was fully booked so they could not move us so it is worthwhile to check before you book.

Guest rating:

18/11/2007

"Myself and my friend really enjoyed our stay at your hotel and would come again. "

My friend and I stayed in your establishment on 17th to 18th November and we really enjoyed our time there. The hotel is very modern and our twin room was lovely and we had excellent facilities including an en-suite, tea and coffee making facilities and a tv. The inclusive breakfast was very appetising. I would definitely come to your hotel again.

Guest rating:

17/11/2007

"Not worth the money!!!"

Extremely unimpressed with the rooms. Definitely not 4*! We asked to move rooms as we were on the top floor in a room where the door had clearly been `kicked in` previously! We were moved to another room on the top floor but nearer the stairs. The lift does not go all of the way to the top floor, we had to climb several stairs to get to our room, fine of you do not have heavy cases. Breakfast was the only good thing about this hotel. The smart reception is very deceptive, a cover up of what the hotel really has to offer (or doesn`t have to offer)!!!

Guest rating:

10/11/2007

"had a lovely stay though there was a poor selection for breakfast as most things had run out"

Guest rating:

29/10/2007

"-"

There was a mix up with my room. I booked an executive online and on arrival was assigned a contemporary. This was simply awful. I immediately asked for another room. I was told to come to reception to pay for an upgrade - I then had to carry all my luggage and my 8-year old``s luggage back to reception to pick up another key - hand over additional money - and go back to the same floor I was on. Someone could have taken the time to bring the key to me. The next morning, I ordered breakfast in my room. I was told that both of us would be charged for room service even though we occupied the one room. Another £20 - and that I would have to give the waitress the money. The breakfast came cold, unappetising and inedible. On top of that I received a ticket from an unregulated parking service for parking at the side of the hotel. When I rang to enquire who actually owned the land where the parking bays were, I go no satisfactory information. All in all not a happy experience.

Guest rating:

27/10/2007

"Comfortable & relaxed atmosphere, good service, easy access to city centre."

Comfortable & relaxed atmosphere, good service, easy access to city centre. Excellent breakfast. Smiley happy staff, willing to go the extra mile. Close to shops, railway, great bars & restaurants close by.

Guest rating:

22/10/2007

"Staff fabulous, hotel beautiful, bedroom not the most comfortable we`ve stayed in"

Staff were all brilliant. An error in our reservation on the part of the hotel was dealt with well, although we ended up with a less than comfortable room. (Had reserved a family room - child ended up on the sofa bed from hell). Food was fabulous although there was a cafe feel to the restaurant in the evening as we were eating quite an expensive meal sitting looking at empty buffet/chiller cabinets which kept `revving` up.

Guest rating:

22/10/2007

"Generally good, few problems with breakfast."

The room was excellent and the front desk service was good. There was a problem with the breakfast on Sunday morning, the service was very slow and we were waiting for 25 minutes before getting into the breakfast hall.

Guest rating:

11/10/2007

"Rooms on 5th floor, shabby, not particularly clean, mattress worn out springs poking thru. Carpets f"

Daughter in room 513, had to sleep on floor in our room as room so dingy and unwholesome. Couldn`t take cash at the bar after 11.00 pm, wanted to swipe our credit card for a minimum of £50 to set up bar tab - we only wanted 2 glasses of wine! Key cards wouldn`t work properly, had to go back down to reception (5 floors down) every time we tried to get into our rooms. Overall very disappointing, asked for an upgrade but were told no rooms available, if stay had been for more than 1 night we would have left and booked elsewhere. A complete rip-off at £118 per room, would rather stay at the Radisson and be ripped off in comfort!!! If the bill had not been prepaid we would definitely not have settled the full amount.

Guest rating:

24/9/2007

"-"

A great location and pleasant staff... some reviews said rooms were small and hot, which proved true, but breakfast was good and was generally a good stay.

Guest rating:

18/9/2007

"Room 214 claustrophobic.."

I have never stayed in a room that small (room 214) and the staff on reception not very friendly.........had to ask twice for a hairdryer...> As the hotel had all of 10 guests that night I was surprised we were given such a small room............shame have stayed here before and we had a lovely room and staff very friendly...................Room too hot too...........had a fan on all night..........not very good!!!! Staff in dining room friendlyy and breakfast excellent

Guest rating:

13/8/2007

"-"

The hotel itself is beautiful and the room I had was clean and comfortable. However, I found that the whole hotel needed to cool the temperature down a few degrees! The air con didn`t work in the conference suite we were in and it wasn`t possible to open the windows and be able to work because of the traffic noise, so it was a little uncomfortable there. The staff were lovely and most helpful, and the restaurant staff were excellent. The meals I had in the hotel were good quality and nicely served. The buffet style meals were good, and the choice was excellent. It is close to the town centre, so if you do manage a visit where your time is not filled with working, it is easy to get to shopping centres, etc, and it is about a 10 minute stroll from the railway station, although not well signposted. Most people I asked, however, knew where the hotel was.

Guest rating:

12/8/2007

"Room quite small and generally too hot. Breakfast was very good and staff v.good."

Guest rating:

6/8/2007

"-"

Unable to get to sleep. Private function with live band might as well have been in my room.

Guest rating:

30/7/2007

"parking & room was poor quality"

I was told when making booking that parking was free to guests - on arrival was told that there was a charge for parking

Guest rating:

21/7/2007

"The staff are very friendly and helpful especially the receptionist "

Guest rating:

16/7/2007

"Staff extremely helpful"

Guest rating:

15/7/2007

"Very welcoming and good quality room and food"

I have stayed at the MET 3 or 4 times now and have always got lost in the Leeds inner loop system !! This time the staff walked back to our vehicle nearby to help us find the car park . Could you put a simple map and claer direction on the web?

Guest rating:

12/7/2007

"-"

The room and its facilities were very good and the breakfast was excellent. At night, however, it was difficult to sleep - noisy rubbish trucks directly under the window at 10.30 pm. Single glazing meant all other noises from street and traffic were audible.

Guest rating:

2/7/2007

"room very tired decor.......not 4star plus as advertised"

Guest rating:

3/6/2007

"The Met, King Street, Leeds"

When we arrived we were greeted by some delightful young women receptionists. They assisted us with our rooms straight away and once we accommodated ourselves in our rooms they were clean, tidy and immaculate. The breakfast was so superb and the staff were so nice and helpful. The City of Leeds is so wonderful, the shopping is great and the night-life was excellent. The hotel was easily accessible and very close to the shopping malls and night-life. Thank you `The Met` for an enjoyable and comfortable stay, if I come back to Leeds, this hotel is number one on my list.

Guest rating:

29/5/2007

"-"

Rooms small and very hot - maybe 3 star not 4 !

Guest rating:

29/5/2007

"You pay to park, you queue for breakfast and you have no windows and no air con in your rooms !"

Guest rating:

20/5/2007

"Dirty Room"

We booked this hotel for our 23rd wedding anniversary as it was where we held our wedding reception. On arrival I was given the key to a room (no. 102) which upon inspection was dirty. The linen was clean but the room looked as though it had not been dusted or any of its surfaces cleaned for a very long time. There were old cup stains,dust,and hair on the table tops. The window sills were thick with black dust and where the tea tray was kept there was thick dust and fluff under the pull out tray! The receptionist was very helpful and apologetic and moved us immediately. The rest of our stay was fine but I would like to say that the hotel rooms are looking dull and dated and would benefit from a makeover.The other disappointing thing was to discover that even for paying guests there was a £10 charge to park in the car park overnight!!!

Guest rating:

20/5/2007

"-"

Refurbishment underway and rooms not refurbished are very tired. Reasonably friendly staff although reception staffed by some glib people who trotted out info a bit like automatons! Towels in room were like sandpaper and not what you`d expect of a 4star hotel.Breakfast pleasant if a little overcooked. Building grand but a bit soulless. Well-placed for station and town. Not as good as some 3 star hotels Ive been to in Leeds so not really worth the money overall.