make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
5/8/2007
"Room Sub Standard"
Yellow water leaking all over floor in room 405. Bedding smelt of smoke - should have been a non smoking room, bed was also very uncomfortable as probably needs replacing. Wife very disappointed - this was meant to be a pleasant stay in London to celebrate anniversary, also had problems when checking in as computer was down, we were then told 20 minutes later that we could not check in until 14.00pm, would have been good to tell us when first arrived.
1/8/2007
"Hotel "tired" compared to other london hotels for same price. "
Nothing basically wrong, food OK accomodation OK but too "cold" and impersonal for me to stay again
31/7/2007
"Bath Plug"
My wife would have given you excellent had the bath plug fitted but the water kept draining away so she kept on having to refill it.
30/7/2007
"Good hotel and excellent location."
Lovely hotel, with friendly, helpful staff. Rooms were clean and tidy, and the 3rd "put me up" bed was comfortable. I did feel the price reflected the prime location a little, but that`s the way it is. The breakfast was excellent, and the bar was open for a night cap. Definitely stay there again.
30/7/2007
"Great Location, nice hotel"
This is a nice hotel in a great location. We were on the 7th floor and the room size was larger than average considering you are in London, there was quite a bit of rattling coming from the air conditioning but this didn`t stop us sleeping. Common areas are well kept and the bedroom decor was fine, the shower was a bit dated, but it did the job! We had a triple room and the put up bed was very uncomfortable, but the normal beds were fine. Breakfast itself was great, a;though they seemed very under staffed and getting a cup of coffee was a little difficult! Reception area friendly. Would stay again.
30/7/2007
"All staff were very helpful and the room was very comfortable."
Enjoyed our brief stay and will definately go back again.
27/7/2007
"-"
Although I stayed in a single - room 226 - this was a corner room with a bay type window and was a slightly unusual shape so, as a consequence, I felt it was more airey than some of the cupboards one is given when travelling on business! However it was quite hot and although the windows opened I didn`t feel comfortable doing that with a small flat roof outside just in case someone was tempted to explore! Overall the hotel was fine for a one night stay; staff were friendly and efficient and it suited my requirements very well. For Mayfair, it was also very well priced.
26/7/2007
"An excellent hotel. "
Although i stayed only 1 night, my wife and i throughly enjoyed our stay. The quality of the room was perfect. I enjoyed both the breakfast buffet and my evening meal (my compliments to your kitchen staff). The restaurant staff were attentive but not harrassing. The other hotel staff were just as accomadating to our needs ( i was pleasantly surprised that when i asked for more milk and sugar for our in room coffee facilities, your concierge brought it up personally withing 5 minutes- at the Hilton in NY i had to wait 45 minutes for everything). I am also glad you were able to send us some toothpaste when i realised we had forgotten ours. I will definetely recommend this hotel to others and stay there again if i ever get the chance. Sat sri akal.
24/7/2007
"Impresssive with hotel service"
22/7/2007
"Excellent central location, friendly and efficient staff, good size rooms high standard of finish"
10/7/2007
"beautiful shared areas"
staff great - very obliging. Breakfast excellent. Room needs facelift.
8/7/2007
"excellent service"
29/6/2007
"Some attention needed to decoration in bedroom."
20/6/2007
"Disappointing - looking very tired"
15/6/2007
"staff very helpfull for a first time visitor to the capital"
2night stay, bedroom very clean and tidy, brekfast wide range of chioce, staff very helpfull
12/6/2007
"Heating"
The hotel was excellent but the heat in the bedroom was horrendous. I complained to the receptionist, they said they would send someone to sort it out, but they didn`t.
11/6/2007
"I rate it two stars, I have complained to the management"
The Bedroom I was given was on the seventh floor, the roof had provided extra special heat, and the air -conditioning doesn`t work, they admitted that, and moved us to another room where the air-conditioning didn`t work either, but it had larger windows. Breakfast very average.
10/6/2007
"Good location."
Nice receptionist. Rest of staff just OK. Room nothing special. Good breakfast selection and pleasant breakfast staff. The room and all of the corridors were at best stuffy and airless, could be described as stiflingly hot.
6/6/2007
"nice room quiet, service first class, food nicely served, break fast wide choice"
4/6/2007
"Great hotel in a great location."
The hotel was very easy to find and in a great location. With the west end not far away it is an ideal location to stay if you are either sight seeing or even just staying for a night out in London. I would highly recommend to anybody.
2/6/2007
"Couldn`t ask for more!"
The location is superb; the staff and rooms are wonderful. It`s not often that you can find such a place for so reasonable a price!
2/6/2007
"Excellent location; facilities and amenities"
We repeatedly return to this hotel and in fact will alter our travel to accommodate any dates they might be sold out as we refuse to stay anywhere else!
29/5/2007
"Great amenities, Excellent service"
We had a great stay here, excellent service from the staff, food was great. I wouldn`t hesitate to stay here again. Many Thanks
29/5/2007
"Excellent services and atmosphere."
29/5/2007
"Very good hotel, clean and tidy and quite quiet. Staff were very courteous and helpful"
The only negative was on returning late at night from going to a theatre we bought a drink at the bar and asked if it was possible to get a sandwich to which the reply was the kitchen was closed, which was fair enough because it was 11.40pm. However, according to the menu, you could get a sandwich on night service. a small niggle, thats all.
24/5/2007
"Convenient, good room, good breakfast - very happy with it. Walkable to Langhans, Le Caprice, Wolsel"
21/5/2007
"fantastic location"
staff were very friendly, rooms were comfortable. would definately stay there again. the location was great easy to get to everywhere.
16/5/2007
"Third stay at Washington. First was a disaster.... due to noisy neighbours and their unruly children"
We were moved three times on first visit, however this was clearly noted, and this last stay we were allocated room 606 which was perfect for us..... clean quiet and comfortable at a very reasonable price for London Mayfair. Staff all efficient and kind..
4/5/2007
"Handy for business"
Smallish rooms, wireless enabled, hearty Engolish breakfast. Only complaint, information on how to use phone system missing from Guest Directory.
26/4/2007
"breakfast was very good also excellent service."
21/4/2007
"-"
good room and breakfast service. easy check-in and check-out
19/4/2007
"very clean"
nice helpful staff. lovely breakfast. outside doorman very polite and helpful.would return again .also will tell my friends and family
17/4/2007
"We have used this hotel on many occasions and find the location excellent."
The service and food are first class although the rooms are starting to look a little shabby. It is time for a make over!
16/4/2007
"Very good hotel- staff all extremely friendly, polite and helpful."
On a very hot weekend we found the air conditioning not quite cool enough and were unable to turn off the heated towel rail in the bathroom . I`m sure if we had requested help with this it would have been sorted. Lots of restaurants nearby in Shepherds Marketl
14/4/2007
"Excellent service from all your staff "
I enjoyed my stay at your hotel and will be comming again for sure
11/4/2007
"-"
Comfortable room but very hot and no way of altering temperature. Also no cold water in bathroom - hot and cold ran hot
11/4/2007
"Good value"
Very central and convenient location. Very good value for money and would recommend so much that I`ve booked to visit again in may 07.
10/4/2007
"friendly helpful staff , good breakfast, comfortable bed, great location."
would stay again without doubt.
9/4/2007
"a very enjoyable break, the one bad point we had was breakfast (english) not hot and only cold plate"
8/4/2007
"Excellent for local trips to Regent street, bond Street and generally the west end. "
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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