make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
8/9/2011
"-"
Hotel was good. I had no problem to the monday morning when at 7.30am men started work on a cieling just outside my door there was continued banging, drilling and use of electric saws.The noices were similar to those experienced for a few hours after booking in on the friday evening. I am sure you can note that I have booked hotels through you on previous occaisons without compliant.This was dissapointing more than anything else. I enformed the desk of my dissatisfaction before leaving.
7/9/2011
"-"
Good location for our purpose (Theatres). First impression on entering the hotels rception was "very nice". The reception staff were extremely polite & helpful. The double room was comfortable allbeit very small with an equally small bathroom (no frills & no view). Our room was situated next to one of the lifts. This was handy but the lift doors kept us awake in the middle of the night. The breakfasts were substantial, the food good and again the waiting staff were polite and helpful. The hotel has a relaxing bar area run by very cheery and pleasant staff. We certainly enjoyed our stay but definately dissappointed by the size of the room and lack of luxury expected when booking "Hilton"!
6/9/2011
"fantastic hotel, with great staff in an excellent location"
We stayed in the hotel for a two night break for my daughter`s18th birthday. Aware of the celebration, the hotel had upgraded us and placed a basket of fruit in the room with a birthday message. The rooms are lovely with everything you need, it`s a great location and breakfast was delicious. Location wise it was perfect for two days sightseeing in the capital and I look forward to returning to the Doubletree very soon.
6/9/2011
"WE WERE UPGRADED TO AN EXECUTIVE APARTMENT DUE TO OUR ORIGINAL ROOM BEING INAVAILABLE"
EXCELLENT TREATMENT WE WERE GIVEN A COMPLIMENTARY DRINK ON ARRIVAL AS OUR ROOM WAS NOT QUITE READY. ONLY HAD TO WAIT 10 MINUTES. WOULD CERTAINLY STAY AT THIS HOTEL AGAIN
6/9/2011
"Perfect Stay"
Excellent Hotel and staff.
5/9/2011
"Smart hotel in good location for West End and Oxford Street etc."
Some renovation work ongoing on our floor and evidence of unfinished work in bedroom (ceiling not painted over bed, where work had taken place). Breakfast was very good.
5/9/2011
"Good position for WestEnd"
The public areas of the hotel are lovely but we had a few problems with our room, the TV didnt work or the air conditioning but on both occasions staff attend to our problems immediatley, the staff were very friendly. We stayed for breakfast, the fruit, bread etc was ok but the cooked breakfast wasnt very good, weve had better in a premier or holiday inn.
5/9/2011
"Must be the comfiest beds we have slept in but the room temperature was hard to control."
5/9/2011
"Had an amazing stay. The staff were brilliant and nothing was too much trouble. They were very polit"
5/9/2011
"Wonderful hotel, just that the rooms were far too hot"
5/9/2011
"A well presented, clean, modern hotel"
A great hotel. It was very clean and modern. The part I stayed in had just been finsihed and so everything was brand new. Would definitely recommend. Complimentary gown and slippers were a real treat!
5/9/2011
"Room clean facilities good staff very friendy"
4/9/2011
"-"
Our room was rather small for a 4 star hotel but everything else about the hotel, the level of service, the meals, cleanliness etc, was excellent
4/9/2011
"Everyone was so friendly and the hotel was spotless"
4/9/2011
"We thoroughly enjoyed our stay. The location is great and the staff are very friendly and helpful. "
We stayed in room 413 and the glass shower guard made an awful sound when moved. Couldn`t figure out how to get my ipod working on the room radio. I tried the `Blue Moon` beer and found it did not have hardly any tatse. A UK beer might be a good idea - Black Sheep for example. The ladies enjoyed their cocktails. Finally, we mistakenly took the service lift as there is no sign on it saying that it is for staff only. Also, it was in a terrible state or repair and with graffiti all over it. This cannot be very good for the staff ethos of Doubletrees being a quality hotel. Thanks Ted Shaw.
3/9/2011
"-"
was a lovely hotel and very convenient for all attractions but room to small as a double we should have asked to be moved as bed was against wall but still enjoyed our stay and breakfast made up for it .All staff were very nice would stay again
3/9/2011
"-"
I had reserved 5 Single Rooms and I was delighted that the rooms were available at 10.00hr. Rooms were clean & comfortable , Bathroom Mirror & Light not working (my room only ) The Breakfast was Exellent and so was The Bar & reception .
31/8/2011
"Great location, friendly and very helpful staff, rooms a little small, but well presented"
30/8/2011
"-"
Hotel is lovely and staff very attentive. The beds are so comfortable, best nights sleep I have had for a long time. Only drawback there was no hairdryer provided. Very good stay overall. Would go again.
28/8/2011
"-"
Rated as average as we did not expect to see groups of men booked in and dress code should not unclude shorts and no collar shirts at meal times
28/8/2011
"-"
Stayed one night, comfortable room and bed, good breakfast, attentative staff. Shower was a tight squeeze.
26/8/2011
"-"
This hotel is in a convenient location on a main road between 2 tube stations, and with shops on either side. The staff are very courteous and when I reported that a bedside lamp needed a replacement bulb someone was there within 10 minutes. The room was clean and tidy, and the bed was probably the most comfortable I`ve experienced in a hotel. On the downside the hot breakfast was only tepid, not helped by being served on cold plates but perhaps I should have dug a little deeper into the scrambled egg. I would definitely stay at this hotel again.
24/8/2011
"-"
Staff were very friendly, helpful & attentive.
23/8/2011
"Enjoyable stay"
Good hotel. Very clean & tidy. Staff at check in and breakfast friendly and efficient. Not asked any Qs at checkout - just keys taken and `next` called as busy - so did not get to make my olny negative comment or feedback NEGATIVE: Maid knocked early on door depsite note saying Do Not Disturb. She returned in 15 mins and knocked and opened the door!! Too keen. Was disappointing and took a little from a good hotel.
23/8/2011
"ROOM SIZE"
The Double room we were allocated initially was extremely small and the double bed was against the wall on one side - would question if this should be classed as a double room? However as soon as we spoke to Reception we were allocated a larger room with no trouble - would question the case if the hotel had been busier as it would have been nearly impossible to get out of bed without asking my husband to get out first! Overall the staff were very pleasant and helpful, public areas well maintained and breakfast good.
22/8/2011
"Comfortable and Friendly Hotel. Great position for the theatres. "
21/8/2011
"Good stay"
Very good modern hotel,rooms a little small,but OK for London.Good friendly staff ,and a good restaurant.Convenient location for Covent garden and the West End.
18/8/2011
"-"
Couldn`t have been any better. Breakfast and accomodation was excellent
18/8/2011
"-"
when we arrived the room was a little dark as we where facing a half brick wall, we went to reception and asked could we move, as my wife has a problem with dark enclosed spaces. Nothing was too much trouble, they told us they would change our room and put our luggage in our new room,and to go out and enjoy our day. On returning to the hotel are room had been changed for a far superior room. Light and airy, everything was perfect. All the staff in the hotel are exceptional in their customer service.Breakfast was also a good variety.Could not fault this hotel at all. We will be returning to this hotel in the near future for another visit to London.W
16/8/2011
"Excellent throughout from reception to departure."
Free upgrade to quiet room facing internal courtyard. Room well maintained throughout. Breakfast good - all hot and well-cooked with good choice and very good service.
16/8/2011
"Good price and lovely hotel, very central"
12/8/2011
"Welcome cookie was a nice touch."
All staff were helpful and friendly.
12/8/2011
"Only fault I could find was the state of the window blind broken and not wide enough for the window."
9/8/2011
"great Location for Covent Gardens"
Hotel Staff very friendly and will do anything to help, breakfast was a great choice of fruit, cereal and full English,rooms on the small side but had all facilities
8/8/2011
"-"
Everything good apart from the bathroom shower which was not very powerful.
8/8/2011
"This is a great hotel for comfort, quality and location."
Having stayed in the best hotels in the west end we found the DT west end exceptional value. Having read other reviews, we were surprised at the comments about the staff. It would seem to us that the Hotel has had a complete turn around and we found the staff to be helpful annd polite in the extreme. Would not hestitate to recommend.
8/8/2011
"-"
Hotel staff were very friendly and helpful. We arrived well before the stated check in time but were allowed to check into our room with not problems. Although the room was quite basic and not very big it had all we needed and was very clean. The bed was very comfortable and the buffet breakfast was excellent. IT was only a 15 min walk to the theatre and the secure car park was only a few minutes away. If you show your receipt from the hotel at the car park they will give you a discount. I would definately recommend it for a stay in London.
8/8/2011
"Pleasant staff, relaxed atmosphere, great upgrade. Good location for a range of London sites."
8/8/2011
"Conveniently located."
8/8/2011
"-"
Excellent lobby/bar area. Good breakfast Rooms rather cramped
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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