make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
23/1/2022
"Great Hotel Great Location"
Lovely hotel. Lovely room and and breakfast.
16/1/2022
"Nice Hotel"
Clean, tidy and lovely decor. Staff wre polite and breakfast was plentyful.
15/1/2022
"-"
We were lucky to have been given room upgrades - they were beautiful and luxurious. Breakfast hot food could have been cooked better
21/12/2021
"Very welcoming and all staff very friendly, "
Beautiful building beautifully decorated for Christmas room was lovely, great choose at breakfast, the evening meal we had was excellent. Had a wonderful time here could have easily stayed longer. Thank you for a wonderful experience.
20/12/2021
"Lovely staff"
The hotel staff were very helpful, The hotel was spotlessly clean.
19/12/2021
"Cracked floor tiles paint flaking ceiling tv not working in batgroom"
Disappointed with room had cracked tiles on bathroom floor flaking paint on celing extract in bathroom didnt work tv in bathroom had no picture for a 5* hotel thats not good wont stay there again
19/12/2021
"This is not a 5* Hotel either in terms of service or facilities"
The standard double bedroom was fine but there were no bathrobes slippers and only 2 towels each. More critically the public spaces are drab and poorly laid out. The bar is almost an afterthought at the end of the hotel and the dining room is split into three areas two of which had no windows and felt claustrophobic. At check in we were asked to book a time for breakfast which we thought a little strange until Sunday morning when we realised the restaurant is far too small - we had to wait 25 minutes to be seated. The breakfast buffet was at best limited / average and there was probably a shortage of staff as service for coffee was slow and the toast was cold both mornings. We enjoyed our theatre break and whilst the Hotel is well located we would not choose to stay there again nor could we recommend this Hotel to others. It`s dated and in need of a significant reconfiguration and refurbishment of the whole of the ground floor public areas.
19/12/2021
"Beautiful hotel"
18/12/2021
"Nothing special"
Been to several other hotels in london and this was basic for the money. For a hotel of this rating I expected more.
17/12/2021
"Lovely hotel, superbly located, would thoroughly recommend."
17/12/2021
"Perfect location and presentation with considerate well trained staff. "
14/12/2021
"stay again"
Room cold when we got there took most of the 1st day to warm up fine afterwards. Breakfast on the 3rd day not as good some food dried out or cold. But I woud stay again.
12/12/2021
"Fabulous hotel "
Fantastic time so close to events and venue,s walking distance
12/12/2021
"5star?"
All was ok. Not great for a supposive 5 star. We`re made to wait over an hour past check in for the room to be ready. Breakfast very mediocre.
12/12/2021
"Superb"
Excellent location. Beautiful Christmas decorations. The staff were superb
11/12/2021
"A beautiful hotel to stay in at Christmas."
The decorations were truly stunning everything was done to a very high standard and the staff were professional and friendly.
11/12/2021
"-"
This hotel was very excellent our bedroom was beautiful and lovely, we were book in for dinner the service and food was lovely, the service at the bar was second to none, the receptionist went above and beyond to our stay very extra special. We would love to come back at any time and would definitely recommend this hotel to all our family and friends.
8/12/2021
"Lovely hotel-attentive staff, good breakfast and afternoon tea. Disappointing room-isolated,dismal. "
The hotel is very well located. It has a good ambience and is beautifully presented in the communal areas. The food is of a high standard and accommodated a gluten free guest. Our room however was in one of the furthest corners and was cold. Indeed it seemed as though it hadn`t been used for some time and was somewhat forlorn compared with other rooms we glimpsed. This wasn`t helped by it overlooking a dirty brick wall and chimney stacks. This influenced our evaluation, otherwise we would have graded it excellent. If, however, other similarly priced better appointed and fresher rooms were available then we would consider staying again.
7/12/2021
"Perfect stay"
Such a lovely hotel, very welcoming and friendly. Great room, comfortable bed with lovely linen. Room was so cosy and warm after a cold day touring London. Great breakfast and close to all we needed. Would definitely stay again!
5/12/2021
"Gorgeous hotel!"
Lovely room, very welcoming and the breakfast was superb
4/12/2021
"Great hotel very well located"
27/11/2021
"-"
Very clean lovely view apart of the tree In the way lol would definitely say here again. 128077;127995;
25/11/2021
"Great hotel but disappointed with evening meal"
Ordered the burger from the menu it was dry and chewy. Would stay again but definitely eat out
21/11/2021
"Beautiful old hotel "
21/11/2021
"10/10"
The service was great as soon as you walk through the door, lovely rooms and very clean. Breakfast was amazing, cocktails were also very tasty. Will definitely visit again
21/11/2021
"Beautiful Hotel "
Fantastic location, superb room & breakfast with friendly welcoming staff
21/11/2021
"Close to the theatre, great location "
15/11/2021
"Great Location"
Hotel is in brilliant great location. Good sized room but we did have to upgrade to King room. Good, friendly service. Good breakfast.
9/11/2021
"Great hotel in awesome location "
Tucked away in Whitehall Court, this hotel is very impressive both outside and inside Location is perfect and a few minutes walk to the Thames and Embankment and all that is on offer around there We did not have a river view but that would have been amazing as you can easily see the hotel with it`s imposing view along the river Room was very well set out - although the WiFi did not cover the whole room (not available when sitting up in bed) Room service was rather expensive for a club sandwich but it was excellent! Breakfast was very good too although the coffee was like tar Concierge was very helpful in getting us a taxi
8/11/2021
"Fab Stay"
Our third time here and will definitely return, great stay with professional staff and the Churchill Cocktail is well worth a try.
7/11/2021
"Feel special "
Wonderful hotel. Made us feel so special and important
1/11/2021
"-"
Reception and check in 10/10 all lovely lady`s polite and professional but this is not a five star hotel probably was few years back we had a fantastic room view looking over the Thames river and London eye but two night stay coffee and biscuits cream etc not replenished and complementary drinks fridge not working but overall enjoyed our stay.
31/10/2021
"Great receptionist very helpful and welcoming "
Lovely room lovely hotel only thing letting this hotel down was breakfast staff management needs better communication sat for over 10 minutes waiting for a member of staff to offer tea/coffee buffet breakfast not refilled so not much choice no bacon etc
28/10/2021
"-"
Hotel in great location, staff excellent and nice room albeit getting hot water an issue and room a bit musty.
24/10/2021
"Lovely hotel"
Enjoyed our hotel stay lovely room and shower would reccomend
24/10/2021
"Mixed review lovely hotel but not very welcoming "
Fantastic hotel and room but lacking the little niceties and comforts for such an impressive hotel. Literature states that guests will be issued with elemis products but only enough for one person to use as so small and really didn`t smell of much. Went to the bar where a barman devoid of any personality told us it was table service. Waited 15minutes then left as not served. The room size and furniture however was brilliant. Really comfy big bed. Can`t say that any member of staff made any effort to make us feel welcome just a bit of a cold environment so mixed review.
10/10/2021
"Hotel ok"
We were very disappointed to find that when we checked into the hotel breakfast was not included despite the fact that it was stated on your website that it was. We logged into your website again and found that you are still including within the stated price. So I fact your website is false information. We emailed as soon as we found this out but have yet to have an answer.
7/10/2021
"Excellent location but would not stay there again"
Would not rate this as a five star hotel as not all the facilities in place lots of dirty marks on walls and the carpet The bathroom was a bit grubby no tea or coffee facilities there was A coffee machine but no coffee or cups or tea or milk also you would expect breakfast included with the price that you pay you would expect a lot more from a five star hotel But one thing I would say the staff were very kind and very helpful
30/9/2021
"Lovely stay as before "
Beautiful hotel, lovely staff, nice rooms and good food. Thank you.
30/9/2021
"-"
Hotel room was lovely but unfortunately the breakfast let them down . Overcooked eggs , mushrooms were like rubber and nothing was hot
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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