make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
14/4/2014
"Reception Staff were excellent! Very friendly and sincere"
7/4/2014
"Lovely Hotel"
A great location, beautiful hotel & charming, welcoming staff. Charing Cross hotel is a delight.
3/4/2014
"Really enjoyed our stay. Staff friendly and very helpful. Room quiet and very pleasant"
12/3/2014
"Excellent hotel with perfect location!"
My first time to London for quite a while, the hotel was great, clean, good size of rooms, corridors, grand staircase, has a real sense of history about it. It is right above the station and whilst you feel the occassional rumble, it really isn`t an issue at all. Wife is a light sleeper and she never noticed. Breakfast was fine at the hotel and the staff were all really friendly and helpful, especially the reception staff and the concierge. The hotel is in a prime location for theatres, Trafalgar square, Leicester square and entertainments, it is right by a tube station so perfect for other parts of the capital. Without a moments hesitate we would happily return to this hotel for more, a fantastic three nights that only left us wanting more.
28/1/2014
"Ideally located. Great service"
Fantastic and a mistake over breakfast led the hotel to offer us a suite WITH all food and drinks in at a bargain price of £50 for the 3 days. Well impressed
19/1/2014
"-"
Lovely hotel would def recommend centrally located to everything and very helpful and friendly staff
16/1/2014
"All staff were very friendly and pleasent during our stay. The breakfast was great and the rooms"
15/1/2014
"Incredibly comfortable beds"
12/1/2014
"All staff attentive and professional"
3/1/2014
"Fantastic location Good staff"
Brilliant location, good staff. All the staff were friendly and helpfull. Rooms are on the small side and you only get one small bathrobe??? Clean and warm. Executive lounge disappointing, very small for the amount of tables. Ran out of crisps at 4pm and female staff memember wouldnt refill the bowl? Free coffee, tea, wine, beers and soft drinks Downstairs toilets need updating. Breakfast was ok. Fantastic location for a couple of days in London.
23/12/2013
"BEST HOTEL IN LONDON"
22/12/2013
"Tired "
Lovely lobby and general cleanliness but is now somewhat tired in decor and overall facilities. Beds were great, very comfortable.
15/12/2013
"-"
visited in dec, beautifully decorated with the smell of xmas as soon as u arrived, lovely hotel, yummy breakfast with enough to choose, staff all helpful n friendly we will def b back
12/12/2013
" "
our second stay at this hotel , made very welcome excellent service lovely room . hotel in walking distance for many places to visit ,a very enjoyable stay ,
8/12/2013
"Very good"
8/12/2013
"great hotel. great staff. great food. great location"
2/12/2013
"Perfect location with top level comfort and service!"
Perfect location (for the West End Theatres), VERY well refurbished building with ONLY the highest standard of service from some excellent staff. Made to feel very welcome and a hotel we will stay at again soon.
17/11/2013
"Beautiful hotel"
Excellent location lots of attractions nearby. Hotel rooms modern, clean and spacious. Hotel has lots of character and beautiful chandaliers.
27/10/2013
"Relaxing stay as always."
27/10/2013
"Excellent location - good hotel, will return"
Have stayed here 3 times now and will be back next month again. Biggest bonus is location, followed by good quality hotel, polite helpful staff, clean and comfortable. Recommended.
22/10/2013
"Very friendly staff"
9/10/2013
"-"
I have used this hotel on many occasions and each time I do I cant fault the service or the hotel it self. It is always clean tidy and very welcoming, the staff are always polite and helpful. I usually use the hotel to stay in over night as I come to London to see a show and find the hotel in very well situated for this purpose.
29/9/2013
"Outstanding hotel with friendly and helpful staff "
Definately coming back, such a central hotel for everything.
1/9/2013
"Fantastic night and we enjoyed our anniversary thanks at times to the exceptional we received."
My wife and I enjoyed every part of the stay, the highlight for me was the meal last night . The food was delicious and the service was stunning. We will be visiting this hotel everytime we stay in London.
18/8/2013
"the staff could not have been more helpfull and friendly"
2/8/2013
"Hotel itself was excellent. Staff kind, efficient and welcoming."
Criticism, and strong one, is of Hotel Direct. My wife is registered disabled through a cancer diagnosis. We always book a `twin` rather than `double` room. This we did and had your e-mailed confirmation. When we arrived there was only a `double room` with the comment that, as a booking agency, you do not assure booking detail. Not good enough. Your comments please.
31/7/2013
"Rooms are a lottery."
Stayed several times , room allocation is a bit of a lottery. Executive room 887 on 5th floor very well appointed but small and dark and for 4 nights very disappointed. Service and location excellent.
29/7/2013
"-"
very good service and location. Its easy to get to and close by to trafalgar and leicester square, and piccadilly.Also to westminster the london eye and the thames a 5 minutes walk away. The reception staff were friendly and helpful. The rooms very clean, the bed and pillows just right! and the breakfast was very good, The only letdown is the bacon is not crispy enough for me, but the chef put it under the grill for me so no complaints at all.
16/7/2013
"Always a pleasure to stay, close to all west end attractions."
only downfall -need to supply extra knife as standard requirement for toast after breakfast plate has been removed- otherwise breakfast exceptional.
16/7/2013
"Fantastic!!"
Highly recommend this hotel. The staff are all FANTASTIC,especially Sofia and Jose!!
15/7/2013
"Very comfortable stay in very convenient location."
Stayed in executive suite. Very clean with recently renovated rooms. Pillow top beds-so comfortable & rain shower always plenty hot water. Helpful pleasant staff. Would stay there again.
7/7/2013
"Great location "
4/7/2013
"Charing Cross Hotel"
Good Location for getting around central London we have stopped at the Charing Cross hotel several times and have not been disappointed.
9/6/2013
"Don`t drink in the hotel bar!!"
Nice room, good location. Bar very expensive...so much so we went without!
9/6/2013
"Good business stop over for people doing business in London."
As this was the first part of our holidays and we wanted to stop of in London first, we choose a hotel near the middle of London itself. Our first encounter was an encouragement for an upgrade, which did not live up to what was promised. Our power went out in our room late evening and we needed to move rooms. The next day I complained to the management but did not get very far. I reminded them that we were coming back a few weeks later, their attitude changed. On return for our second stay, the reception could not have been better. What a shame the first image was not the second. Sincerely Mark W Clark
2/6/2013
"First Class accommodation and staff"
Although I had been to the cocktail bar previously, I had never stayed at the hotel but from the first time we walked through the doors we were greeted in such a friendly and genuine way. The staff were extremely helpful, from the concierge to the reception staff and the cleaners - they all greeted us with a smile. The room was spacious and clean and there was no traffic noise, which I had been concerned about, due to the efficient double glazing. The shower room was huge with a very efficient shower system. Breakfast was great - couldn`t fault it ! I would definitely book to stay there again.
31/5/2013
"-"
A large spotless comfortable well-equiped quiet room. Some problems with wi fi.
29/5/2013
"Our London weekend"
We enjoyed our weekend stay in London and enjoyed your hotel very much it is over forty years since we used a hotel in the city and on that occasion it was the Charing Cross however we did find the drinks in your bar a little expensive and will not be useing the bar when we stay again.
21/5/2013
"Relaxing stay at Charing Cross Hotel, London."
Quiet, clean, comfortable and friendly, professional staff. Perfect ingredients for lovely stay.
17/5/2013
"Couldnt have felt more welcome"
Everyone we met was helpful and kind. Some minor attention to detail was missing. e.g. cold plates at breakfast, but would recommend to anyone
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.