To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
28/1/2018
"-"
Very nice rooms, great position, staff excellent and polite
28/1/2018
"Friendly hotel"
Lovely clean rooms, fantastic staff, nothing was too much trouble and breakfast was delicious.
7/12/2017
"Good location, poor breakfast"
An excellent location with good views. Fantastic room with plenty of facilities. Room clean & tidy. Bed comfortable Breakfast was a let down. Cold and tasteless. Waited 20 minutes for an eggs benedict and was served with something a primary school pupil made!
4/3/2017
"Ideal location"
27/2/2017
"-"
Waited ages to be seated for breakfast!!!! Made us feel like cattle. Room nice though and staff pleasant
26/2/2017
"-"
The heating system in the room was terrible, it`s was cold one minute then unbearably hot the next.We telephoned reception and they did try to fit but it was a very uncomfortable nights sleep. The room was classed as superior on the booking form but I would class it as a standard room. I would not go to this hotel again as I have stayed in nicer rooms elsewhere.
25/2/2017
"Perfect"
Outstanding service from arriving to checkout very helpful and friendly staff our room was perfect
5/2/2017
"-"
Hotel room was clean and very well equipped. Breakfast was rather crowded, with quite long queues. Staff were excellent.
5/2/2017
"Thoroughly recommend "
Lovely upgrade on our room. The hotel was lovely and clean, staff very friendly and helpful. Breakfast was excellent. Would definitely recommend and look forward to coming back.
3/2/2017
"-"
Excellent room,friendly staff but breakfast system needs to be changed,very long queues for every aspect
30/1/2017
"Good central location"
The hotel staff were very nice, looked after their guests well. Our room 110 dd not ave a great view, infact overlooked the kitchen area the restaurant. Very disappointed as reviews had raved about the great views from hotel windows. Not ours... However, it was clean and comfortable. Restaurant needs to be bigger, very long wait to be seated for breakfast. Good value and really enjoyed the weekend.
26/1/2017
"Very good location"
Great location for waterloo station and the west end a nice walk away! Thoroughly enjoyed our and would definitely come again!
22/1/2017
"Stunning hotel - no fault with it whatsover"
Great position of hotel amazing views and rooms fantastic - hotel staff extremely friendly and such a welcoming hotel - would 100% stay here again and will be recommending to friends and family.
22/1/2017
"-"
Very comfortable room but very disorganised breakfast time. Long queues to get into breakfast. All Food not stocked quickly enough and not hot enough.
1/1/2017
"Lovely hotel"
22/12/2016
"-"
Hotel looked basic from outside, stepped inside and it was like a completely different place. Staff were friendly and really helpful. Or room was reasy when we got there. The elevator was glass so you can see down/up the middle of the hotel and can see the Restaurant that was well presented and clean. We had a 2 bed studio apartment that was lovely. T.v was on the homepage with a welcome message and our name on it. The kitchenette was well equipped, spotless clean and we`ll lit up. The bathroom was nice with a shower and separate bath. Well designed and elegant looking. The whole room was just lovely. We couldn`t find any faults with the actual room. Outside our window, the view was far from amazing it was just factory like buildings, BUT that didn`t bother us as we went to London to walk around and sight see not to see London through our bedroom window. Amazing hotel, great staff and great prices. We will definitely stay here again when we return to London for our next visit
20/12/2016
"Lovely - Romantic"
Fantastic stay and great service , really spacious and comfy
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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