To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
6/10/2014
"Service charge automatcally included in all prices but also space on credit card bill for service"
10/9/2014
"Very good location, quiet, clean, efficient"
9/9/2014
"Friendly, helpful staff."
The location is fantastic, about 200 yards from Queens Theatre, and very central, walking distance for lots of places, including Regents Street, Trafalgar Square and Covent Garden. Round the corner from Leicester Square. Room was immaculately clean, but the best thing about this hotel was the staff. Polite, friendly, courteous, interested, and couldn`t do enough for you. The lady who checked us in was great, the Spanish barman was very helpful. Overall the staff were faultless. My sister, who was with me, works for the NHS, and said this is how she wants her staff to be, rather than rude and disinterested. The staff could give lessons to public facing staff in lots of environments. So overall, fantastic location, clean, and great staff. I would definitely go again.
8/9/2014
"Smart modern hotel in central position off Trafalgar Square"
Very efficient and pleasant reception service, excellent room - smart clean and spacious, breakfast service average with only average quality hot breakfast via buffet
7/9/2014
"Great location "
Great location walking distance too both shows we went to and the embankment, right on Trafalger Square. Room smaller than we are used too but very clean and well looked after, except for safe which broke down! Staff excellent could not be more helpful. We were also impressed with the excellent breakfast.
26/8/2014
"Convenient and comfortable"
27/7/2014
"Hotel was fantastic . In the heart of every where . Very clean .lovely staff"
27/7/2014
"Nice hotel, location questionable"
Although the hotel was great, nice room and friendly staff, the side street location was questionable. A bit of a tramps hang out. Also, don`t bother with the breakfast. £12 each and just not value for money whatsoever. Pretty terrible to be honest. I couldn`t even cut my sausage due to it being over cooked!
11/7/2014
"Thistke Trafalgar Hotel"
Excellent food and service. The hotel`s location could not be better, right in the middle of Theatreland and major attractions
3/7/2014
"Smaller hotel well placed in Central London "
7/6/2014
"Lovely hotel, only a stones through from Trafalgar Square and Covent Garden. An excellent position."
1/6/2014
"perfect"
hotel position perfect and the staff very friendly and helpful will stay here again
8/5/2014
"Very well situated"
Lovely hotel very pleasant and helpful staff.Only five minutes walk from all theatres but down a quiet side street so very quiet .Would definitely recommend and would stay there again
6/5/2014
"Bathroom in room 401 is in need of maintenance."
The grout in the bathroom had come away which meams the tile edges on the floor where sharpe. The shower head moved about as it could not be tightened up. The room was noicy at night due to a disco over the road.
24/4/2014
"Great central location,literally just off trafalgar sq."
A very comfortable hotel with very friendly staff. Very clean and very comfortable beds. We would most definitely stay again.
27/3/2014
"Excellent location for West End shows just off Leicester Square. "
Service excellent with relaxing atmosphere. However, hotel room a bit small and lack of attention to detail, such as dirty pillow case, short flex on kettle (health and safety issue), not enough condiments and difficult to open and slightly cheap metal condiment/napkin boxes unfortunately prevents our rating of this 4 star hotel as excellent. Breakfast good.
7/3/2014
"Exceptional and happy welcoming staff"
This hotel met all our needs
16/2/2014
"Very friendly, clean and modern hotel!!"
From the moment we arrived we were met by friendly and welcoming staff. They looked after our luggage as we arrived before check in and helped us to find where we needed to be be! The room was very clean and modern with everything we needed in it and the hotel was very peaceful. Very close to the West end and all good shopping areas! I would definitely go back to this hotel again!
14/1/2014
"Great hotel but expensive food and drinks."
Freindly staff, bright , clean, fresh and modern, perfect location.
12/11/2013
"Great room "
Great position for theatre land , shops and attractions , car park close by . Room very clean and modern , staff very helpful , quiet location , would recommend .
4/10/2013
"-"
Lovely food in the hotel restaurant for both dinner and breakfast. Really delicious!
3/10/2013
"Warm welcome"
Extremely courteous reception. Room warm and comfortable. Could not ask for better
15/8/2013
"-"
Excellent hotel, very clean, perfect location, staff very polite, friendly and helpful. Would have no hesitation about staying there again or in recommending it
31/7/2013
"horrid pillows"
1/7/2013
"very friendly and efficient staff, nothing was too much trouble"
lovely room and very spacious with super comfy beds. Will stay again
1/7/2013
"Fantastic location, friendly staff and spotless rooms"
Had a fantastic stay at the Thistle Trafalgar and can highly recommend - an excellent base for exploring central London and a beautiful, clean and friendly hotel. Excellent!
30/6/2013
"Superb central location. Very convenient to everything, Staff very helpful and friendly, "
30/6/2013
"Fabulous location and very helpful, friendly staff."
30/6/2013
"Stunning hotel "
Absolutely gorgeous hotel right in the heart of all the hustle & bustle . Perfect
17/6/2013
"The hotel staff were very helpful and friendly and the room was excellent. "
16/6/2013
"Good Hotel location and very helpful staff"
16/6/2013
"Excellent location!"
The staff were extremely helpful and friendly! The hotel and room was very clean and had a lovely smell throughout. We were on the fourth floor and facing the back of the hotel. We could hear noise from the street, people singing and cars tooting their horns so would recommend a high floor! If you choose to have breakfast here avoid the coffee..... It`s like syrup!!! The bed was very comfortable and the executive room was very pleasant! We would stay here again but on a higher floor!
9/6/2013
"Comfortable and central location"
Staff helpful and informative. Rooms clean and comfortable but very small. Not sure, apart from the location, why it is so expensive? The bar was shut by 9.50pm as they were preparing it for a meet the next day - very disappointing.
6/6/2013
"Treated like royalty by amazing staff"
This hotel is quite simply amazing. Excellent staff, very clean and the most comfortable beds in London. The location could not be better. WILL be back
11/5/2013
"-"
All the staff were very Accomodatimg and made my stay very pleasant..... Need to bring my own pillow as the ones provided were very `solid`.... Would consider using as my london hotel if a `frequent guest system` could be used? Thank you maureen crooks
11/3/2013
"Excellent position in the West End. Staff very helpful. Great room with a king size bed. Recommended"
Great for a London break. Staff very good except that more attention needed at the breakfast service. Large room especially for London with king size bed. A very good break
28/2/2013
"Fantastic stay! The hotel was excellent, great service, "
We will certainly book again! We only wish we stayed longer! The room was well layed out and very comfortable. Lovely bathroom. Everything was fantastic!
17/2/2013
"Location and Service Excellent"
We had a very enjoyable week-end. The location is superb, in easy walking distance to Trafalgar Square, Galleries, Regent Street etc. The room was clean and peaceful, the staff were extremely helpful and polite. We will definitely stay there again.
7/2/2013
"Very comfortable, very convenient"
This is a very comfortable and friendly place to stay, and as central as you can get. Thorougly recommended.
21/1/2013
"the hotel was very good and they were also very helpfull witheverything we needed."
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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