make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
30/6/2019
"service"
Took 1hr 40 mins to get through to room service for bottle of wine for room and took 40 mins to get served a pint of beer outside when we arrived . Maybe give hotel guests a bit of priority over people coming in off the street ??
29/6/2019
"-"
Fantastic Hotel great views & great service especially Connie on reception 5 star service.
27/6/2019
"Tired looking hotel with poor customer service "
This hotel trades on it`s view of Tower Bridge only. The bedrooms are tired looking with wallpaper peeling off the walls and the furniture scratched and in need of replacing or varnishing. I tried to order two glasses of wine in the bar, however, before I could get to the bar, someone from the hotel came up to me and asked what I wanted then proceeded to take my payment before I had even been served with my drinks! Who would take money before actually receiving their purchase? It was like paying for a meal before actually receiving it and tasting the food? Complained and got my money back, although they could not refund it to the card I had used so I had to accept cash! Would definitely not go back. When reading other reviews it seems we were not the only ones with complaints about this hotel and even one of my friends had stayed years ago and thought it was below standard then. Waste of money!
25/6/2019
"Review"
The hotel was lovely nice view of St Catherine`s Dock from our window right by Tower bridge.
25/6/2019
"OnTower Bridges doorstep "
Perfect location for Tower bride bridge, Tower of London, sight seeing boat to Grenwich and to Westminster. Small but perfectly adequate room with the most comfortable double bed we have had in a hotel!! Friendly helpful staff at reception and concierge.
24/6/2019
"-"
Fabulous location and Helpful staff
23/6/2019
"-"
Location and view excellent. Bathroom dated and shower not working properly but hotel staff very helpful
23/6/2019
"-"
Great service from all staff, friendly atmosphere and great location on the river, lots to do all in walkin distance.
23/6/2019
"Noisy and terrible shower "
As above, shower in room was awful pressure and receptionist offered nothing when we complained other than to log it.
19/6/2019
"Too far away from Theatre Venue,several tubes to get there and back,no direct tube train."
Booked this Hotel well in advance as a theatre break and paid a lot of money thinking that we would be in a good room with a good view but NO this was not the case. We got the worse possible room with out a view either of the Bridge nor the Mariner. Was not happy and would certainly not book with this company again.
16/6/2019
"Beautiful hotel"
Friendly staff Beautiful rooms Clean Spacious Wonderful stay
14/6/2019
"-"
60th Birthday celebration, fabulous hotel in great position. Room was lovely although terrible smell from bathroom (drains I would imagine) Rectified later in day
2/6/2019
"Lovely hotel but not a good nights sleep"
The hotel could not be situated in a better place with perfect views of the marina and Tower Bridge. The staff are friendly and helpful and although the rooms are showing a few signs of wear and tear they are clean, well presented and well equipped. Unfortunately, due to an unruly guest the fire alarm was triggered at 2:30 am and the ensuing confusion meant that we were kept awake for an hour. No apology was offered and the incident was not mentioned until I queried it at checkout later the same morning.
2/6/2019
"Wonderful views, great staff"
29/5/2019
"-"
Very small room with limited facilities not even room for a comfy chair. Very noisy during night even disturbed by youths on street below and we were 5 floors up. Felt some staff to be very abrupt boadering on rude in way they spoke to us
29/5/2019
"Perfect location"
Good service, room was slightly small, but great view of the docs. Bed was comfortable. Shower hot. Very good over all
28/5/2019
"-"
Great view but the room needed some TLC - wallpaper coming away, headboard not properly attached to the wall, door handles on the wardrobe coming away in our hands. Shame as the location is lovely.
25/5/2019
"Breakfast is cold "
Came down for breakfast 0815hrs sat moved to another area to eat breakfast I had the cooked breakfast but they had not lit the hot plates to keep the food hot
20/5/2019
"Lovely and accessible"
Staff were very polite, room was lovely and a fabulous location. Looked after our bags on last day so we didn`t have to carry them round until our train and were brilliant at sorting us a taxi to the theatre and back so we felt very safe. Both Drivers were excellent and informed us on our phone as they were a little late due to traffic - excellent service
19/5/2019
"Lovely hotel "
The hotel lobby was lovely, rooms slightly dated Had a lovely stay didn`t spend I had time in the hotel as was out sight seeing large que for breakfast at 9am so need to have early breakfast or later breakfast to avoid Ques
18/5/2019
"-"
The hotel is well located close to buses, underground and river buses. The beds are extremely comfortable and the rooms clean. The staff are friendly and work very hard, breakfast is well organised with a good range of food. Some of the public areas are now a little tired but it is excellent value for money.
18/5/2019
"Stayed before and will stay again"
Great hotel with stunning views and ideally located
12/5/2019
"-"
Ideal placed hotel good staff and good facilities
12/5/2019
"Courteous, clean and comfortable, with a great breakfast at a reasonable price for London "
12/5/2019
"-"
Fantastic hotel we arrived early was offered an upgraded room with an amazing view of tower bridge, staff are very helpful.
6/5/2019
"Comfortable hotel but room to hot tried to turn temp down but ended up leaving windows open."
Maybe it might be an idea to have the room colder then at least it is easier to warm them up.
6/5/2019
"-"
Pleasant staff and very accommodating. Excellent location for our stay, shame we couldn`t be upgraded for our birthdays.
6/5/2019
"Tower Bridge"
Wonderful stay... excellent customer service. Great view from the room, overlooking Tower Bridge.will stay there again.
5/5/2019
"-"
Beautiful view, great location and room was excellent. However disappointed with quality of breakfast considering the extra charge paid
25/4/2019
"Friendly, clean and comfortable "
18/4/2019
"Very poor hotel"
Room was aged and was a real let down, especially considering the price of the room
15/4/2019
"Wonderful views."
The room was very clean and the beds comfortable. Great location. Will definitely stay again.
8/4/2019
"Great view"
Excellent and pleasant staff
6/4/2019
"-"
Hotel was very good. Well worth upgrading to `executive ` but crack in bathroom basin a bit disappointing
6/4/2019
"Brilliant location to explore what London has to offer."
5/4/2019
"-"
Very friendly and helpful staff
5/4/2019
"Room not as requested difficulty making reception understand that we needed a shower freestanding an"
Took 30 mins to check in. Toilet exceptionally low suitable for a child and not for adults Reception assured us we would have separate shower but it wasn`t which was difficult for my wife.
3/4/2019
"-"
We have stayed here before and our second visit didn`t disappoint.
3/4/2019
"This has to to Used"
Looked after very well all week-end. Staff could not do enough for us. The situation of the Hotel is one of thed very best in London
2/4/2019
"Brilliant"
Stayed at the hotel for 2 nights. Really top notch hotel. Breakfast was lovely. Rooms were spot on and clean and the views from the window were superb
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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