make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
12/1/2020
"It was a good experience "
Food was a tad cold
19/12/2019
"Brilliant but..... "
The hotel is beautiful, the rooms are very comfy. But the only thing that lets it down ever so slightly is the little bits of equipment that are scattered around in random corners, like a Henry hoover or a hot cupboard, these things shouldnt just be left for a day or two on a corridor. Apart from that it is perfect for the area and like I said very comfy and beautiful
17/11/2019
"Good location to theatre. Very friendly staff. "
16/11/2019
"Good location"
Location excellent location for the Apollo Victoria Theatre. Nice hotel.
15/11/2019
"Convenient Location , Beautiful Building , Fab Breakfast "
The Grosvenor offered us everything we needed ; short walk to the Theatre, lovely building g, full of character, clean room with comfy bed and pillows and fab freshly cooked breakfast . We would definitely book again and recommend to others
10/11/2019
"Lovely experience "
Ticks all the boxes, staff were friendly, room was good, service was great with attention to detail and 200 meters from the show. 100% recommend
3/11/2019
"-"
Room very small not like what was shown in the brochure also work being gone not nice at all
21/8/2019
"-"
Staff were all so lovely and couldnt do enough for us the room was immaculate and we would stay there again
30/6/2019
"-"
Beautiful hotel clean comfy bed
16/6/2019
"Very good excellent location "
Very good helpful staff rooms clean comfortable beds but not enough coffee and tea in the rooms
13/6/2019
"A*"
Firstly a great location to stay if you wish to see Wicked, just around the corner. Room was lovely, comfortable bed...a must, and such warm, welcoming staff...thank you
27/5/2019
"Very nice hotel helpful staff. no negative issues"
23/4/2019
"Delighted with the package and all that was inclusive. Room could have been bigger for three sharing"
14/4/2019
"Beautiful hotel, clean, helpful staff, breakfast a little disappointing"
31/3/2019
"Magnificent building."
13/3/2019
"Suit Room for three adults did not accommodate three beds that were fit for purpose "
We had the impression from the hotel photographs that a lounge area was attached to the room to provide a third bed ( hence the room description suite) we requested three beds and only had a small put up bed ( as the third bed) this was very hard and and uncomfortable to sleep on and one of our party had a very restless night suffering aches and pains. We feel that given we paid for three people and three beds this should have been accommodate The other two beds were quite comfortable and the staff were very helpful . We had a water leek in the bathroom from the toilet onto the floor.
10/3/2019
"Lovely stay, wonderful staff, would highly recommend."
10/3/2019
"Closest hotel for Wicked theatre"
8/3/2019
"-"
The hotel was in a perfect location and no need for lots of traveling around as everything was on your doorstep. Staff at the reception were very polite. The room was ok but there was no wardrobe space as it was fully packed with tea and coffee. Etc There was a light that had fallen from the ceiling and some bulbs not working the shower was poor and took so long to heat up . So very long However we were only staying for 1 night and so it was acceptable and no point in saying anything. Tbh this review is just so the hotel can fix these small points. As I just wouldn`t want to stay for longer than a few nights in this room in its current state.
24/2/2019
"-"
Really liked the hotel great service and we asked for a quiet room and that`s what we got. only gripe the tv picture was very poor and bedding ( pillows very flat and duvet was lumpy
22/2/2019
"-"
Lovely large clean comfortable room. Great breakfast and good supper. Staff friendly, helpful and hard working. Is some large construction work close bye and this kept us all awake during the night. Not the hotels fault but anyone booking needs to be aware.
17/2/2019
"-"
Shower to hot or cold , unable to regulate temperature No hair dryer.
7/1/2019
"-"
Excellent customer service. Received an upgrade on arrival. The heating wasn`t working in the room and received another upgrade immediately. Every member of staff more than willing to help in every way.
4/1/2019
"Very small room"
Overall a very nice hotel but I booked a deluxe room & the room we were allocated was very small. Yes we didn`t spend a lot of the time in the room, luckily, but still very substandard for a deluxe room. We were originally overlooking the station, maybe this room was larger ?? I requested a room overlooking the street (622) but I was expecting more for a 4? hotel.
23/12/2018
"Second visit. This time very, very disappointed "
Unfortunately very, very disappointed. Firstly came back to this hotel as I had a great experience before. Arrived at reception early to be asked would I like an upgrade to a larger room for £20. We could go straight into a small double bed room or wait until checkin time at 3pm. We thought we would wait. On return the room was very very small for two persons, I wonder what size a small room previously mentioned was?!!. No room bin, only in bathroom, very difficult to iron clothes due to size of room and no toilet brush. Tv needs up dating, very poor picture quality and only 5 channels. It`s a shame as I loved this hotel previously and an excellent location for catching coaches. Breakfast was excellent, expensive.
16/12/2018
"quality stay at thegrosvenor"
excellent location very friendly staff lovely building and feel to the place
16/12/2018
"Not not I was expecting"
There was no bar open and only 5 channels on the TV. Expected more
15/12/2018
"Disappointed was a bit basic"
10/12/2018
"The Grosvenor Hotel, Victoria, London"
This Hotel was spotlessly clean, the staff professional and friendly. We stayed for my daughters Birthday weekend and she had the best time. We had a problem with our room window but it was sorted by the concierge straight away and we were moved to an upgraded room which was spectacular and made my daughters birthday even more special. Everything about this hotel is brilliant, from the cleanliness, the staff, the food, the location and the impressive decor. Wouldn`t want to stay anywhere else in London now we`ve experienced The Grosvenor, we will defiantly be returning soon.
4/12/2018
"Tired and shabby"
2/12/2018
"Disappointed "
We have been to this hotel many times. Took friends this time as we have raved about this hotel when we`ve been before but were really disappointed with the service the hotel gave this time. Too long to check We called ahead and advised we would be arriving at approx 1:30 however we arrived at 2:30. We checked in only to be told our rooms weren`t ready we eventually left our bags and had to take a taxi to get to Hyde Park. On our return we collected our keys but couldn`t find our bags nor anyone to tell us where they were we had to get ready for the theatre we we put in the wing rooms but we`re not told how to get to them so spent ages trying to find our room.Again making us late.When we came back from the theatre we we`re advised the bar was closed due to a function. However the cocktail bar was open. We were told to take a seat and we would be served. Waited over half an hr and gave up and went to bed with NO drink. VERYdissapointed
26/11/2018
"The Grosvenor was immaculate and spacious and peaceful"
The Grosvenor was a place that I had chosen for a very special birthday treat!! they absolutely nailed it !! the service was exceptional and the room was absolutely immaculate!! and what a surprise they even threw in a bottle of Prosecco and a lovely decorated edible Birthday message ??.in Fruit and chox
20/11/2018
"Beautiful foyet, staff really friendly and helpful."
Wonderful historic building bursting with character and full of grandeur reflecting the period,afternoon tea is an absolute must,service from all the staff was excellent,position for the theatre was perfect. We would personally like to thank all the staff for their service. Thank you for contributing to a fabulous weekend in London.
25/10/2018
"Great staf "
21/10/2018
"Becky"
We went for the executive room and it was so worth it. Becky in the executive lounge was amazing. Good. Drink breakfast all great. We lived it and I will return again soon I hope
7/10/2018
"-"
Great hotel - initial room problems were dealt with quickly. Would highly recommend to others.
28/9/2018
"Perfect hotel for a Lonfon break with theatre"
Booked as a short break package. Impressive room with excellent facilities. Lots of suprise extra treats with having booked an executive room. Would highly recommend this hotel and will definitely visit again.
25/9/2018
"Brilliant location "
Amazing location for wicked as very central and hotel is beautiful with fab cocktail bar
1/9/2018
"Very nice, clean hotel and the staff were helpful and friendly. "
The hotel was ideally situated for Wicked. We were not able to access our room until after 16.00hrs. We only had breakfast which was limited in its variety and poor in quality. Having confirmed in advance that my wife was celebrating a special birthday they gave us a complimentary bottle of Prosecco which although they did not have to do it was of a poor quality.
22/8/2018
"Staff pleasant but inept."
On arrival the hotel had my booking details wrong, they had copied the details of a previous guest with a similar name. The TV in the room had shocking reception and there was a leak in the bathroom coming from the ceiling. We reported the room faults to reception on the first day and nothing was done about them. Then on the second night we were woken by a load bang in the bathroom at 5.10am. The floor was covered in dust, there was a crack in the ceiling and it was still leaking. We reported this to the reception, they said someone would look at it in the morning, no one did. On checking out we were asked if we had a pleasant stay! Apparently reception had no idea we had previously reported any issues with the room.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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