make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
10/2/2014
"Excellent value for central London."
All the staff were friendly and welcoming.I had a quiet room on the 6th floor. I would certainly stay here again.
10/2/2014
"Another fantastic choice"
The hotel , the staff, the food was just great would recommend to family and friends. Ray Hurding
9/2/2014
"delux double bedroom"
Good service, both at the reception and the bar. Rooms were tidy and well set up. Would recommend this hotel.
3/2/2014
"Wonderful Experience, and will definitely stay again."
Please see my review in "Tripadvisor". "Excellent" rating. Wonderful experience. The noise level is minimal, and the manner with which the hotel is run just adds to the tranquil surroundings (they even put little candle lamps along the sides of the sweeping staircases, and walkways, every single evening!). There is a beautiful, aromatic freshness to everything, and the room (861 - Buckingham Suite) was so very welcoming, and in-keeping with what I would expect from a 4* Hotel. I have had some truly horrible experiences with hotels, but this is what "time-out" is all about. The powerful shower, with its choice of large overhead fixed showerhead, or the hand held shower attachment, set on a massive shower tray, will set the day up right, and the heated floor and towel rail, will add to that wonderful experience. Thank you, and we will definitely see you again soon.
8/9/2013
"-"
The service of all the staff was excellent. Our room however was not. There was grout missing and wear makes in the bathroom. One of the seats in the bedroom had a burn mark and there was staining to some of the walls in particular around the bin. Also the tv cabinet door appeared broken. This was room 535.
4/9/2013
"I was worried about booking a secret location but it was definately worth the risk!"
1/9/2013
"I would recommend this hotel to everyone"
Recently I spend two nights at this hotel and enjoyed the experience immensely. The staff are welcoming and very helpful; the hotel is comfortable and very quiet considering we`re in the middle of everything! I`m going again!
1/9/2013
"I want to come back and I`ve not even left yet"
Superb luxury and comfort very friendly and knowledgable staff .
31/8/2013
"Cold Water Saturday afternoon - still cold saturday morning"
central location ideal for many attractions
28/8/2013
"Great location"
Very helpful staff
28/8/2013
"lovely hotel"
At the centre of everything and easy to get around... thanks hotel direct for the perfect hidden gem!
26/8/2013
"-"
We have stayed here twice and the location and staff are superb!First time we paid extra and upgraded to mini suites which were perfect.This time we didn`t and although it was still a fabulous hotel there were minor faults-our teenagers double room had a bad smell-seemed to be coming from the fridge,there was some peeling wallpaper and our bathroom definitely felt shabby and tired.Also for such a nice hotel the cocktail bar is abyssmal-there is no buzz,no atmosphere,it is like a morgue,had one drink in here and never again-needs a complete shake up!On the whole it is a lovely hotel though and we would certainly stay again.
26/8/2013
"Fantastic"
Had a wonderful time, staff very attentive, room was lovely would definitely recommend
23/8/2013
"-"
Nice hotel and well placed for a large number of theatres. We didnt get the twinned room we had asked for and were put in a double bed but it was a nice comfortable bed. Room was noisy from early in the morning due to being in close proximity to the bin area for a nearby billing which had a door with a bleeping alarm when it opened which was several time before 7am and then the bin came shortly after!!!! builiding work also going on in the building next door and therefore workmen arrived with vans etc so all in all nice hotel but shame about the room we were given (which was incidently in separate wing from the main hotel room 816) and would request main hotel room as a must if we ever stayed again.
21/8/2013
"Charming staff & excellent facilities. Would recommend to anyone."
17/8/2013
"Great location but back off on the customer service"
The hotel was very well located right on The Strand. Well within walking distance for both the restaurant in Covent Garden and the show on Drury lane. Whilst the hotel was very nice we felt a bit over awed by the staff. Everytime we entered the hotel it felt a bit like running the gauntlet. The check in was particularly bad with questions about what we were doing after our visit to London. "None of your business" being the answer. Apart from that all good. A comfortable room and great location.
17/8/2013
"Fantastic hotel "
14/8/2013
"The courtesy of the staff was exemplary"
I booked the xxxxx xxxxx Hotel with a few misgivings. The location simply cannot be bettered - at the very centre of the best `hub` in town. But would it be noisy? Would it be travel-stained and weary? Would the staff be jaded and off-hand? Not a bit of it. We had a wonderful room, which was quiet and peaceful. There was a splendid breakfast the next day. The ambience is great and the facilities splendid. There was no noise from the stations or the busy Strand outside. But the best thing of all was the staff: courteous, cheerful and helpful in a way I thought had disappeared. Very many thanks. We will return!
14/8/2013
"Relax at the Gourman"
Excellent hotel, excellent service. More than accommodating for our every need. Easily accessible and polite staff. Very clean and relaxing atmosphere.
13/8/2013
"-"
Great location. Very helpful staff.Would definately stay again
10/8/2013
"Excellant Hotel"
Staff always very friendly, position perfect, room great. Been a couple of times and would always look for it again on a Hotel/Theatre deal
9/8/2013
"-"
Friendly `front door` staff, central location, welcoming atmosphere.
7/8/2013
"-"
Very courteous staff - made us feel privileged and very welcome! I wii definitely want to stay there again
2/8/2013
"Great location, exceptionally friendly and helpful staff"
This was a late booking, but I was very happy the rooms were superbly air conditioned, staff helpful and friendly, quiet rooms and superb location.
1/8/2013
"Fantastic location, extra friendly staff, made us feel so special. "
The reception staff were so absolutely lovely that I didn`t feel I was in London! They upgraded us an sent a complimentary bottle of wine! So friendly and helpful. The hotel is wonderfully located for the theatre. One of my personal fav parts was the heated tiles and rain shower in the bathroom!!! Excellent!
29/7/2013
"Fantastic West End location."
I booked this as a hidden gem hotel so was delighted to find it was the xxxxx xxxxx. Great value for such a central hotel. The air conditioning was very welcome. The room was small but entirely adequate. The bathroom was tired and could do with replacing but it was clean and the shower was good. Overall, very pleased.
29/7/2013
"Room lovely, location fantastic, staff so helpful "
28/7/2013
"-"
Staff were very friendly, bed very comfortable and upon arriving we were offered an upgrade to a suite at a very small cost which made our stay even better.
27/7/2013
"Brilliant hotel"
It was a beautiful hotel,very clean,the bed was really comfortable but i wouldnt say this was a covernt garden hotel more charring xxxxx.
27/7/2013
"spacious room, super friendly, efficient staff, super-comfy beds "
spacious room, super friendly, efficient staff, super-comfy beds let down only by `jaded` en-suite [discoloured grouting and seals, cracked floor tiles, tarnished fittings] but not a deal breaker.
24/7/2013
" xxxxx hotel"
We stayed in c.xxxxx hotel, lovely hotel, but our room was looking out on to a air con unit which belonged to offices next door, the noise from it all night long, S hame spoiled what would have been a lovely stay. disappointing.considering it wasnt cheap.
23/7/2013
"Bargain !!"
Would love to stay again, great location everything we needed at great price
22/7/2013
"friendly staff ideal location"
Great location and staff that could not do enough for you great place would recommend to any one who wants a few days away.
22/7/2013
"charring xxxxx hotel"
22/7/2013
"-"
The staff are very welcoming, friendly and helpful. The food and bar also very good. Easy walking distance for theatre`s. We were a little disappointed with our bedroom decoration. Sadly the bath had some rust on it which spoilt it a little. Also wasn`t to happy that we had knock on our bedroom door around 9am asking what time we were leaving as they wanted to clean our room, not really on when check out is isn`t until 12pm! Overall fabulous weekend break and would recommend this hotel.
21/7/2013
"Good hotel staff very attentive. Will definitely stay next time we travel to london."
21/7/2013
"Shame we had to pay for an upgrade to get a double bed"
This hotel was in a fantastic location close to covent garden, Trafalgar Square and easy access to the tube network. The hotel itself is very well furnished and the staff friendly. The only downside was we booked what we thought would be a double room but the booking was "double/twin" and they couldn`t out us in a double. We upgraded to an executive room for £40 which was v nice although glad we didn`t pay full price! Overall v good hotel just watch out for what room they assign you.
21/7/2013
"Lovely hotel, had free upgrade on arrival too! "
Lovely room, great location, although very busy we still received prompt service at breakfast.
21/7/2013
"Great Location and good refurbishment"
Staff helpful and attentive. Rooms in Mini Suite were lovely with nice large bathroom- plenty wardrobe space.
20/7/2013
"Exceptional staff and convenient location!"
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
With Hotel Direct you can make your break for LESS money. It's cheaper because when you book a break, we pass on special discounts for packages from hotels and train companies as well as making the total price lower. And you'll make a break in LESS time because in one place you can book your hotel, your train plus 1000s of shows, events and attractions.