Park Lane 5 star hotel Piccadilly reviews

Guest rating:

12/12/2011

"What a treat!"

This hotel, while being a big extravagance price-wise, was fabulous. There are no negative comments at all about the hotel. The best part was that the staff, although clearly rushed off their feet due to the busy festive period, always found time to answer any questions, or deal with any requests. All in all, a wonderful stay, a first class hotel with first class staff.

Guest rating:

4/12/2011

"Good location"

I had to be quite firm about getting into the room before 3pm initially the room was not going to be ready until 4.30. Room a bit cramped and very hot. Someone had been smoking in the bathroom immediately prior to us going in which was rather unpleasant. On a positive note a very good breakfast.

Guest rating:

10/11/2011

"Staff excellent and very helpful in all departments especially front desk and breakfast service. Ask"

Guest rating:

11/10/2011

"Very friendly, helpful and hospitable hotel and a terrific location !"

On arrival we upgraded to a deluxe room with xxxxx View at a cost of £48 including VAT. This was worth the extra as although I did not see a Standard Room, I imagine that they are probably quite small ? The room we had was of a reasonable size and the Bathroom and facilities were excellent. Breakfast, which was included in our package was exceptional [ serves in the room on a full trolley / table ] although at full price when not included [ £24.50 I believe ] then not particularly cheap, but certainly as good [ or better ]as any I have had elsewhere in other 4* and 5 * Hotels. Certainly will use the xxxxx Hyde xxxxx in the future.

Guest rating:

5/10/2011

"We were a little disappoinited in the size of the room as we had been upgraded to an executive room."

On the whole had a super time. We booked a meal at the restaurent on line. It was our 30th wedding anniversary and they put petals and jewels on the table. They made it very special for us.

Guest rating:

27/8/2011

"Great location and good service"

Breakfast choices were excellent. Cocktail bar was good. Hotel very well located and easy to get to transport and key attractions. Rooms were fine and in keeping with expectations. Only suggestion is when booking by Internet to offer the upgrade to standard room via Internet operators.

Guest rating:

1/8/2011

"Good Location..........!"

Guest rating:

11/7/2011

"Excellent hotel, good location all staff could not do more to help our stay more enjotable, the brea"

Guest rating:

15/4/2011

"-"

The hotel was superb. The staff were all friendly and made us feel really welcome. There was everything you could mention for breakfast and the staff waited on you hand and foot.

Guest rating:

28/3/2011

"really fab location and gorgeous lounge rea. The rooms probably did not reflect the downstairs facil"

I really liked the hotel particulalrly the lounge etc. However I would like to have seen tea and coffee making facilities in the room and also bath robes and slippers, just the extra touches.

Guest rating:

20/2/2011

"-"

room a bit small but clean, breakfast was nice. No tea/coffee facilities in room but was supplied when requested.

Guest rating:

4/2/2011

"-"

Had such a fantastic stay at this hotel. Staff so helpful at all times.Walking distance to shops underground and nightlife. Will be back for longer next time. Anne Byrne

Guest rating:

24/1/2011

"-"

We enjoyed our stay and have no complaints about the hotel. However we were extremely dissapointed that haven chosen this hotel at what appeared to be a favourable rate through your on line booking (2 nights B&B for a double room £336) to then receive a copy of the hotel bill for just £254!!. Not sure how you can claim to offer best rates and we will probably book direct with the hotel in future. Also given your pledge to beat or match the price in your disclaimer we feel we were well and truely over charged. We have used you many times in the past so it is surprising just how much more we were charged by you compared to the Hotels price.

Guest rating:

20/12/2010

"Would not rate as 4*+"

The overall appearance was ok, however the room was very average, I have stayed in better 3* accommodation than this. The room was freezing cold with no heating. The bathroom was in desperate need of decoration with mould around the shower and peeling paint. There were no tea or coffee making facilities so ended up buying a travel kettle. Would not recommend as a top of the range hotel.

Guest rating:

6/12/2010

"-"

Booked a few months ago but when we arrived, to have 2 twin rooms together we had to go on the smoking floor. Also the english breakfast was tastless but plenty of other choices of lovely breakfast food. The staff were friendly and polite and the rooms clean with very comfortable beds. The hotel very central to theatres and the sites.

Guest rating:

29/11/2010

"Room dissappointing but location perfect and staff excelent. Drawing room super !!!"

Guest rating:

28/11/2010

"Not a luxury hotel bedroom"

The main hotel was lovely unfortunately the room that we had was not what we expected, we traveled down to London from Scotland to celebrate our wedding anniversary.The room was tiny I am sure travel lodge rooms are bigger. the tiles on the bathroom floor were cracked and when we got into the room there was no heating it was cold, we did speak to the mangement at the time put were told there were no other rooms, all in all very dissappointing the room could not be described as luxury. l would not recommend this hotel to anyone

Guest rating:

16/11/2010

"`good` for location - very nice area, with easy access to all areas. "

We had a lovely time, used our hotel primarily for Bed & Breakfast as we spent most of the day out sight seeing. Beautiful old building and it is located in a very nice part of town. Our son was disappointed by size of room and given his bed was a fold up bed, it did leave our room smaller again. We did explain to him, old buildings/hotels, small rooms don`t really cater for more than two persons as like new build hotels.

Guest rating:

19/9/2010

"Very dated and not a mce room for the money!! "

When I booked this hotel, for 2 nights for £439, I thought I would still get a good quality room and position. However, the first room they gave me was overlooking a wall from the window, the bathroom was awfull, and room decor very very dated. They did change the room after I requested so. It was a brighter room but still very very dated. The breakfast was so average, oily bacon, unedable sausages and all round poor for 5 star!!!!!!! Not impressed and wouldn`t recommend it to anyone until it gets a face lift and a quality check.

Guest rating:

11/8/2010

"Faultless throughout. Service and quality of food at Citrus restaurant in particular exceptional"

Guest rating:

1/8/2010

"Very disappointing for a supposed 5 star hotel"

Sold on line as a luxury 5* hotel who do not want to be named because of the low price offered on line! this is a joke as the room was sub-standard, very small and poky with a view to the rear although Green xxxxx to the front aspect. The hotel was not full so why not place your guests in a decent room on the off chance that they may return. No such luck and the last time I book a hotel on line unless I know the hotel and the type of room I am getting

Guest rating:

23/7/2010

"cant sleep as the plinmbing makes an awful racket"

The room ( no. 306) that we stayed in was so tiny that the heater was blocked by a sofa and the desk was blocked by another desk. Though the location of the hotel is very good and the restaurant is also good; it is definitely not worthwhile staying here.

Guest rating:

20/6/2010

"-"

As we stayed here on a special deal the room we were in was at the rear of the building and did not have a view, it was a dark room and we would not have liked to have spent a great deal of time in it but as this was London we were out and about all day so not a major problem. Beds were comfortable and breakfast was excellent.

Guest rating:

7/5/2010

"I would never recommend this hotel to anyone."

The fact that this hotel is a 5* it was extremely disappointing at how small and basic the rooms are. The room I had I would rate that as a 3*! I would never stay there again and neither would I ever recommend it to anyone.

Guest rating:

7/5/2010

"The shower above the bath was dangerous "

In order to provide a good flow of hot water to the shower I opened up the hot tap more than I had when running water into the bath without realising that when switching back to release the water into the bath the temperature was so hot it was scalding. This situation needs urgent review.

Guest rating:

5/5/2010

"very comfortable, well located 5* hotel"

Good room. Comfortable bed. Great breakfast. Good service. Classy old time style

Guest rating:

8/4/2010

"Nice and clean but not 5*"

General hotel building very nice, staff very friendly and helpfull. Into the room bit of a let down standard hotel room nothing fancy not 5*. Sheets lovely and white lining, fresh towels very clean but lets face it when you go 5* you expect that little bit more a bit of sxxxxxle, carpet would need replaced or shampooed. Bathroom OK clean again just not 5*. Took a hidden gem deal so knew I wasn`t heading for the penthouse but thought I`d at least get the whaow factor. Location amazing just across the xxxxx for Lizzy and the family walking distants to most places and tube about 500 yards away. Tesco`s express not to far either so don`t worry about the expencive drink prices. It`s hard to bet the tins of Carlsberg!!! Lovely little eating spot just round the corner Prezo on Down Street lovley grub and not to hard to pay went twice. Tasty grub in the Citrus restruant as well. To give it to you in laymans terms I`ve seen worse and stayed in better.

Guest rating:

5/4/2010

"-"

Good traditional hotel centrally located

Guest rating:

31/10/2009

"Friendly and efficient service"

We had a slight hiccup when the third bed was not present or made up on arrival but the hotel soon sorted this out. All staff were very polite and courteous. We were upgraded to a full english breakfast for all three of us (instead of continental for just two of us) without even asking! The breakfast was delicious and the choice was great. The beds were comfortable as was the bath, In all a very enjoyable stay.

Guest rating:

31/10/2009

"-"

My husband and I took a gamble booking this hotel as some of the reviews were not so good .I have to say yes in places the hotel was a little tired but what it may have lacked in shiny glamour it more than made up for in charm.The staff were superb and haveing stayed at the hotel for three nights I became quite fond of it,The location was fantastic and we would both definately visit again.

Guest rating:

11/9/2009

"needs a bit of refurbishing a little frayed around the edges especially bedrooms! "

staff were pleasant enough but there are better 5 star`s in London

Guest rating:

10/9/2009

"-"

Very friendly staff but booking in took about thirty minutes due to the "system" losing my reservation.

Guest rating:

26/3/2009

"-"

Hotel staff very friendly. Not sure whether I would stay there again when looking at value for money I have had better room and facitlites in some 4* London hotels.

Guest rating:

19/3/2009

"needs complete referb staff very good hotel scruffy"

Guest rating:

16/3/2009

"-"

Staff is not very friendly and its way too expensive for what it has to offer, if you are staying in a five star hotel, choose something else. Wouldn`t recommend it.

Guest rating:

14/3/2009

"bathroom of a 3 star hotel"

the reception and bar area reflect the standard of the hotel. However the bedroom is ok but the bathroom was that of a 2 to 3 star hotel must be a least 30 years old, for the price you could get a much better hotel in london.

Guest rating:

27/2/2009

"Disappointed had to complain to get a reasonable room"

First room no bigger than a single and the bed mattress collapsed in the middle. To get both occupants in the bed one had to climb over the other and when a complaint was made the reception said they would send someone to check as if we were not believed.

Guest rating:

22/2/2009

"Perfect for sightseeing"

Guest rating:

20/2/2009

"Classic Styling - Good or Bad?"

The hotel is obviously renowned for it`s grandeur look and the central atrium is suitably stylish. Our room had a similar styling but did give the appearance of looking dated. However, this did not affect the enjoyment of our stay too much. Nothing was too much trouble for the hotel staff, our extra bed was not in the room. It arrived before I could return from the reception area. A special mention goes to the room service, 3 meals were ordered and arrived inside 20 minutes and was reasonably priced. It was a good 30% cheaper than a similar meal at the Disneyland Hotel in Paris. Overall a very pleasant stay in a hotel that was situated perfectly for both the West End and Covent Garden in one direction and Knightsbridge in the other (If you wish to shop like my wife). If you like your accommodation a bit more modern, you may wish to think again though.

Guest rating:

9/2/2009

"Pleasant hotel well situated for many London attractions."

The hotel was clean and the room pleasant although the bathroom was a little cramped. Our only quibble was that there were no tea making facilities in the room - these could be provided by room service. The staff were friendly and helpful and service in the restaurant was reasonably efficient.