make a break for less
0800 633 8000
make a break for less
0800 633 8000
To ensure our guest evaluation is always up to date and to allow for hotel improvements, our Hotel Score is the mean of the most recent 100 guest ratings.
26/9/2023
"Enjoyed our stay, quick easy booking in."
Positive comfy clean beds, great breakfast, pleasant staff. Negatives tired decor, needs a good deep clean, bathroom sink drainage poor,
25/9/2023
"Great location but disappoitning service"
Sadly overall stay was average but good points to note, hearty breakfast buffet, well laid out,team were pleasant, HSK was very good too. Unfortunately our arrival was V disappointing, they had software upgrade issues but this wasn`t the issue. Firstly ignored & once we got to check-in, the operator (Adit) argued about my booked room category - given a room that had a double bed with 2 chairs (two women traveling together are not always a `couple) returned to reception and again argued with. Thankfully another gentleman stepped in & we received the room as booked-sofa bed was set-up well-V strong unpleasant cheap cologne scent but opened the windows and it was bearable. Checkout, a lovely elderly gentleman took our bags without any fuss as we needed a couple of hours storage - very grateful. The property is lovely and great location too. Service training for the reception team would be advised especially as this is the first impression.
25/9/2023
"Needs updating "
19/9/2023
"Generally good, & staff were excellent. Breakfast adequate, some daily variety would be appreciated."
Please see above.
14/9/2023
"Fabulous "
We had a wonderful stay the hotelnus beautiful and breakfast was awesome
Hotel response from Reception Manager
15/9/2023
Dear Guest, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed our hotel and breakfast offerings during your stay. At our hotel, we strive to provide our guests with a memorable experience, and we are delighted that our location met your expectations. Whether it is the proximity to attractions, convenient transportation options, or the beauty of the surroundings, we understand the importance of a great location for a pleasant stay. Your review serves as a motivation for our staff to continue delivering excellent service and maintaining our high standards. We truly appreciate your kind words and will share your feedback with our team. Thank you again for choosing us and we look forward to welcoming you back in the future for another fantastic stay. Best regards Aamal Unnithan- Reception Manager
14/9/2023
"Great location for shows"
Hotel response from Reception Manager
15/9/2023
Dear Guest, Thank you for your feedback! We are glad to hear that you enjoyed the location of our property. At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard. Thanks again for the feedback and we look forward to welcoming you back for your next stay. Thank you, Regards Amal Unnithan-Reception Manager - Thistle
7/9/2023
"A great place to chill "
A hotel that was relaxing from entering to lovely rooms offering great value food and drinks. Staff were welcoming and friendly.
Hotel response from Reception Manager
9/9/2023
Dear Guest, Thank you for sharing your feedback! We are delighted to hear that you had a relaxing and enjoyable experience at our hotel on 7/9/2023. Our team takes pride in offering welcoming service and great value for food and drinks. We hope to welcome you back soon for another wonderful stay. 🏨😊 Best regards, Amal Unnithan|Reception Manager - Thistle
4/9/2023
"Great location, lovely rooms and breakfast."
The rooms ( we had two) were clean and comfortable, they had an added bonus, fabulous air conditioning which is rare in many hotels which was handy as it was very hot in London when we stayed. The breakfast was delicious with plenty choice. The staff were very friendly and helpful. Would recommend and stay there again. Very near Oxford street, short walk to Covent garden and theatre district.
Hotel response from Reception manager
5/9/2023
Dear Guest, Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and that our staff, especially Trevor, made your experience exceptional. We take pride in providing excellent service and a great location for our guests. We hope to welcome you back in the future for another wonderful stay! Best regards, Amal Unnithan -Reception Manager - Thistle
3/9/2023
"Wonderful hotel. Great location, fantastic staff. They were so amenable. Trevor was amazing."
As were all the staff we met. They were so obliging.
Hotel response from Reception manager
6/9/2023
Dear Guest, Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and that our staff, especially Trevor, made your experience exceptional. We take pride in providing excellent service and a great location for our guests. We hope to welcome you back in the future for another wonderful stay! Best regards, Amal Unnithan -Reception Manager - Thistle
25/8/2023
"-"
Well placed for the theatre, staff helpful & friendly. We had two rooms, one of which was well equipped, bright & pleasant the other was rather dark and dreary. Bathroom was good but no soap provided & the safe didn`t work.
Hotel response from Reception manager
31/8/2023
Dear guest, Thank you for sharing your feedback about your recent stay. We are glad to hear that you found our location convenient and our staff helpful and friendly. We apologize for the inconsistency in room quality and the issues you encountered with the soap and safe. we will take your comments into consideration for improvements. Thank you, Best regards, Amal Unnithan- Reception Manager - Thistle
24/8/2023
"Average "
Rather basic although clean & tidy
Hotel response from Reception manager
31/8/2023
Dear Guest, We appreciate your review and are pleased to know that you found our hotel to be clean and tidy. Your feedback is valuable to us as we continuously strive to enhance our guests experience. If there`s anything specific you believe we could improve, please don`t hesitate to let us know. Thank you for choosing to stay with us. Kind regards, Amal Unnithan-Reception Manager - Thistle
23/8/2023
"Great hotel"
Great hotel which was well located. Breakfast was amazing. The staff were exceptionally helpful and friendly and the hotel was clean Highly recommended
Hotel response from Reception manager
31/8/2023
Dear Guest, Firstly, thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, it only pleases us to receive honest comments about our hotel team and the service we provide. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards, Amal Unnithan Reception manager
21/8/2023
"Perfect stay"
Hotel response from Reception manager
31/8/2023
ear Guest, Firstly, thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, it only pleases us to receive honest comments about our hotel team and the service we provide. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards, Amal Unnithan Reception manage
15/8/2023
"-"
Good location. Room was small, and not the best that I have stayed in.
Hotel response from Reception manager
31/8/2023
Dear Guest, Thank you for your feedback! We`re glad to hear that you enjoyed the location of our property. At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard. However, we apologize for the room being small and the inconvenience this has caused you during your stay. We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us.We are always looking for ways to improve our guests` experience Thank you, Regards Amal Unnithan- Reception Manager - Thistle
10/8/2023
"Clean and centrally placed hotel"
Extremely attentive staff with delicious breakfast. Clean rooms with toiletries that smell delicious
Hotel response from Reception manager
31/8/2023
Dear Guest, Thank you for your feedback! We are glad to hear that you enjoyed the location of our property. At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard. We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us. We are always looking for ways to improve our guests experience Thank you, Regards Amal Unnithan- Reception Manager - Thistle
5/8/2023
"Excellent"
Fantastic location and lovely rooms. Very comfy beds. Great choice.
Hotel response from Reception manager
31/8/2023
Dear Guest, Firstly, thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, it only pleases us to receive honest comments about our hotel team and the service we provide. I have passed your comments to the team and we will all be looking forward to welcoming you back to the hotel in the future. Kind regards, Amal Unnithan -Recepetion Manager - Thistle Holborn
4/8/2023
"Central location"
Hotel response from Reception manager
31/8/2023
Dear Guest, Thank you for your feedback! We are glad to hear that you enjoyed the location of our property. At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard. We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us.. We are always looking for ways to improve our guests` experience Thank you, Regards Amal Unnithan - Reception Manager - Thistle
3/8/2023
"Great location"
Good hotel within walking distance of covent gsrden soho and oxford Street Friendly staff and comfy beds would recommend
Hotel response from Reception manager
31/8/2023
Dear Guest, Thank you for your feedback! We are glad to hear that you enjoyed the location of our property. At our property, we strive to provide our guests with comfortable and convenient accommodations that meet their needs. We are pleased to hear that we were able to meet your expectations in this regard. We appreciate your kind words and look forward to welcoming you and your family back for your next stay with us.. We are always looking for ways to improve our guests` experience Thank you, Regards Amal Unnithan - Reception Manager - Thistle
30/7/2023
"Lovely location, staff and food were excellent "
Reception were helpful, the breakfast was lovely, the room was very good.
Hotel response from Reception manager
31/8/2023
Dear Guest, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed our location and breakfast offerings during your stay. At our hotel, we strive to provide our guests with a memorable experience, and we are delighted that our location met your expectations. Whether it is the proximity to attractions, convenient transportation options, or the beauty of the surroundings, we understand the importance of a great location for a pleasant stay. We are also pleased that you found our breakfast to be enjoyable. We believe that starting the day with a delicious and satisfying meal is crucial, and our team works hard to provide a variety of options to cater to different tastes and dietary preferences. Your review serves as a motivation for our staff to continue delivering excellent service and maintaining our high standards. We truly appreciate your kind words and will share your feedback with our team. Thank you again for choosing
25/7/2023
"A quality hotel in a good location for the West End"
14/7/2023
"-"
We were upgraded as soon as we were arrived which was excellent. We can`t fault the room apart from not having a fan in the bathroom. We waited in the bar area for our room to be ready for about an hour though and had to then ask if it was ready which it was. We were served coffee in the bar but had to wait a long time for the milk to be served with it.
9/7/2023
"Good hotel but problems with air conditioning"
19/6/2023
"Clean, comfortable and central"
Very nice hotel, lovely and central, very helpful staff
18/6/2023
"Lovely room very clean and comfortable. Welcoming staff . All round super weekend experience!"
30/5/2023
"Great location but needs improvement "
We paid for a rail and hotel package which wasn`t cheap.Arrived 225pm and told check in 3 pm so fair enough..waited until 310pm and rooms still not ready .Not a good start.Rooms functional but in need of updating in certain areas.Told by receptionist breakfast was £15 per person and went for breakfast and they tried to charge £18.50 each so argued and they relented.Not a good way to treat patrons..could understand the higher cost if I just walked in off street.Location excellent..just away from noise of Covent Garden.
20/5/2023
"Comfortable and ideal location "
Everything we needed
18/5/2023
"A few issues "
The shower didn`t drain properly and was not as hot as I would have liked. The temperature in the room was cool and changing the thermostat to 28+ made no difference. The bed side lamps had not been dusted properly
15/5/2023
"Overpriced Hotel but good location."
14/5/2023
"-"
Hotel room was quite spacious but the room was a bit noisy at night - not sure what was causing it. Hotel staff were polite and helpful.
11/5/2023
"-"
Hotel was lovely and the staff. We ate in the restaurant early so only the two of us in there. I ordered mussels and was told they had no skin on fries, I said I would have bread instead. We had to call staff over on a few occasions to order more wine and clear the table. Then after paying the bill the waiter came over and said we had been undercharged by £1.98! Thought this could have been wavered considering I had BREAD and not fries?
7/5/2023
"-"
Damp .... no hot water /Dirty towels/horrendous noise in the morning I would not advise staying in this hotel and have taken this matter higher
30/4/2023
"Thistle Holborn"
Booked this hotel but on arrival they did not have a room for us so we had to go to a sister hotel which was not the same rating. Very disappointed.
22/4/2023
"Very good hotel , within walking distance of most attractions. "
15/4/2023
"-"
Staff very helpful and courteous, hotel very clean and comfortable. A number of things on the menu were not available which was disappointed but what we had to eat was very well prepared.
26/3/2023
"Great location, spacious room"
The hotel location in Bloomsbury was ideal for visiting British Museum and very handy for an easy stroll to theatre land.
24/3/2023
"Very understated hotel in the heart of london"
The room gave us everything we needed for our break, staff were very good also
19/3/2023
"Thistle Hotel "
We had two rooms, In one room it was very dusty and bath not cleaned properly. During the night there was a clicking noise continuously Second room there was no tv control, the fan for the bathroom didn`t go off at all, resulting in not sleeping well
19/3/2023
"Great location but a little shabby "
19/3/2023
"Excellent "
The hotel and staff were great. Clean comfortable rooms. Excellent service
17/3/2023
"-"
Service very good and responsive to our problem of mould in bathroom blind. However it should have been picked up by room staff before. Otherwise had a very pleasant stay in ideal location for theatre and restaurant.
Guest reviews and ratings are submitted to Hotel Direct by our customers immediately after check-out. They are un-edited.
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